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How to Contact Avianca Customer Service

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How do I reach Avianca Airlines customer service?

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Avianca is a Colombian airline and a member of Star Alliance , which means you can use your miles to fly with other airlines like United Airlines and Air Canada.

If you’ve decided to fly Avianca, there’s a chance you may need to contact its customer service for one reason or another. Although it’s not known as the easiest airline with which to deal, there are still a number of ways to contact Avianca. Let’s take a look.

Avianca has a number of different ways for customers to contact them. Its default Contact Us page provides several communication methods, as well as a central FAQ section that may be able to provide help.

» Learn more: How to make the most of flying in Avianca’s economy class

There are different phone numbers you can use to call the airline depending on your needs and location. If you’re in the United States, you can call the Avianca customer service number at 800-284-2622.

Avianca offers a chat service via its virtual assistant, Vianca. Messages will go through Whatsapp.

If you’d like to contact Avianca Airlines customer service in another way, you can message them using their social media channels.

Many businesses tend to respond more quickly when you reach out to them via social media. However, we recommend never posting personal information on a public page or feed.

Avianca maintains multiple social media accounts, including a Facebook page , an X (formerly Twitter) account and an Instagram profile . You can message the airline directly via any of these accounts.

» Learn more: What’s the value of Avianca LifeMiles?

If you’d prefer a method of communication in which you can share more information, Avianca also offers the option to submit a ticket. This can be done via its online web form .

You’ll need to provide information such as your email address, name, phone number, the reason for your message and the details of why you’re reaching out.

Avianca maintains a separate site and help center for its LifeMiles loyalty program.

If you can’t find the information you need on its site, you can also call for help with your account. You’ll dial the Avianca customer service number for U.S. numbers at 800-284-2622 and then select option three from the menu.

» Learn more: The guide to Avianca Airlines LifeMiles

Refunds for canceled flights depend on the country in which you’re flying. For flights to, from or through the United States, U.S. Department of Transportation rules apply.

This means that if your flight has been canceled by the airline, no matter the reason, Avianca is required to refund you in full.

If your luggage is missing on Avianca, you’ll need to contact the airline for help. This can be done via the main Avianca customer service phone number at: 800-284-2622.

Avianca utilizes the same online form for email requests and for feedback. To make a complaint or leave positive feedback, you can fill out the web form on its site.

Reaching out to customer service is never fun, but sometimes it’s necessary. If you need to contact Avianca’s customer service department, you have a few different options from which to choose. Calling may be the fastest option, but you can also chat, email or message the airline on social media.

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Agency Support

AGENCY SUPPORT—

Business travel centered around you.

As a leader in corporate travel, we’re committed to meeting the needs of you and your travelers. We are ready to assist wherever your travels take you and support your travelers' needs. Live agents are available from 6 a.m. to 8 p.m. CST seven days a week, with our self-service portal, SalesLink ® , available 24/7. Experience the convenience and flexibility of having support at your fingertips for you and your travelers. For contact information, please visit our Contact Us page.

Executive Connections Desk Our Executive Connections Desk (ECD) offers an unmatched level of service to our corporate customers in the U.S. and Canada. Give ECD your corporate identifier or CART number to be provided with our best customer service with the fastest resolution.

SalesLink ® Our industry-leading online service portal provides fast and easy self-service options for your travel agency/booking provided to assist with common service requests, such as assistance with schedule changes, name corrections, travel notices, and customer uncheck for travelers 24/7. Additionally, real-time reporting is to see services performed, thus eliminating the need to contact Agency Support.

To learn more, please visit saleslink.aa.com

Preferred seat access As a corporate customer, you and your travelers enjoy complimentary Preferred seats on aa.com and the mobile app .

Global Sales and Distribution

Privacy overview.

spotnana.com

[email protected]

Spotnana’s Technology as a Service offering is supported in the following regions: US, Canada, UK and Europe

[email protected]

Regions supported: Global

aarongroup.net

Ondrej Volrab [email protected]

Regions supported: East, Central, Northern and Southern Europe

airgateway.com

Jorge Diaz [email protected]

useargo.com

Alexandre Cordeiro Alexandre.Cordeiro @useargo.com

Regions supported: Brazil and Latin America

Uri Sheinkman [email protected]

claritytts.com

[email protected]

easylinkz.com

[email protected]

Aurelio Oliva [email protected]

Regions supported: Mainland China, Hong Kong, Macao, Taiwan, Asia Pacific, North America and Middle East

reserve.com.br

Tiago Quintanilha Tiago.Quintanilha @reserve.com.br

skywide.tech

Christopher Cheng [email protected]

Regions supported: Asia

thomalex.com

[email protected]

tpconnects.com

Maeneth Vergara [email protected]

travelfusion.com

[email protected]

travelndc.cn

Kyle Wang [email protected]

Regions supported: China, Asia-Pacific

tripstack.com

[email protected]

verteil.com

Jerrin Jos [email protected]

Regions supported: India, Japan, Asia-Pacific and EMEA

Wooba Sistemas De Informatica LTDA

wooba.tur.br

Rafael Vieira [email protected]

Regions supported: Brazil, Latin America and Europe

ypsilon.net

[email protected]

travelport.com/theme/ndc

中国民航信息集团 (travelsky.cn)

[email protected]

amadeus.com/en/topic/ndc-new-distribution-capability

• Three-year agreement supports the purchase of one million gallons annually for 2021-2023
• Represents the largest publicly announced SAF agreement by volume between an airline and corporate customer for reducing emissions for employee business travel
• Both American Airlines and Bank of America are anchor partners of Breakthrough Energy Catalyst , committed to provide capital to help accelerate the development of climate-smart technologies including SAF
• Neste’s SAF is made from sustainably sourced, 100% renewable waste and residue materials.
• The sustainable aviation fuel from Neste is 75% less harmful to the environment on average than fossil fuel.
• Neste is the world’s largest producer of sustainable aviation fuel (SAF) refined from waste and residues.
• We are allocating a portion of the carbon reduction benefit we generate through our use of sustainable aviation fuel to Kuehne+Nagel.
• We hope to expand this collaboration model to reflect the demand for SAF, build the market and accelerate the industry’s transition to more sustainable fuel alternatives .
• Kuehne+Nagel is one of the world’s leading logistics companies, with a focus on sea, air and road logistics and developing integrated logistics solutions.
• This agreement pioneers how certificates that allocate the emissions reduction value of SAF can benefit companies seeking to reduce their business travel emissions.
• In an industry-first transaction, this SAF emissions agreement reduces the life cycle emissions from aviation by 3,050 metric tons of carbon dioxide.
• Deloitte provides industry-leading audit, consulting, tax and advisory services to many of the world’s most admired brands, including nearly 90% of the Fortune 500 ® companies.
• Three primary carbon reduction projects are currently supported when our customers purchase offsets through Cool Effect: The Tri-City Forest Project in Massachusetts, For Peat’s Sake in Indonesia and Mirador Clean Cookstoves in Honduras.
• More than 90% of each dollar donated goes directly to helping support carbon reduction.
• Cool Effect is a nonprofit organization that sources high-quality, verified carbon reduction projects across the globe and is recognized for rigorous vetting and full pricing transparency.
• one world ® is the first global airline alliance to unite behind a common target to achieve carbon neutrality.
• Each airline is developing their individual approach to reach this target through efficiency measures, investments in sustainable aviation fuels and more fuel-efficient aircraft, reduction of waste, carbon offsets and more .

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Savour some of the finest foods Moscow has to offer: from exquisite cuisine to Russian fast food, from products of local farmers to the restaurant included in the international rating of The World's 50 Best …

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If you are in Russia for the first time but do not enjoy visiting crowded ordinary touristic paths, then All-In-One Moscow Walking Tour was created for you! It’ll let you see all of the most …

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Try the taste of Russian classic and contemporary visual art! This tour was specifically created to show major masterpieces of Russian art under the guidance of a passionate and knowledgable local art expert. It includes …

Moscow Metro & Stalin Skyscrapers Private Tour

The beauty of Moscow’s underground is well known all over the world – made from the marble and granite each station is the grandiose monument itself, not only the member of the largest in the …

Soviet Moscow Historical & Heritage Private Tour

The unique opportunity to look through the pages of the USSR Moscow history that are as breathtaking as terrifying is to enjoy Soviet Moscow tour. During more than 6 hours a tourist visits the majority …

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This tour was created for those who want to see the city during the layover in one of Moscow airports. Depending on how much time you have, we will choose an ideal program for you …

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If you’ve seen all touristy places in Moscow already, it’s time to go a bit further: walk in charming quiet neighborhoods of Moscow, have a snack in one of the best patios with a view …

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If you have a whole day you can devote to exploring Moscow, this is the perfect tour for you! Explore the key sightseeing spots of Moscow city center and visit off-the-beaten path places in Moscow …

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Welcome to visit moscow tours.

We provide authentic, informative and memorable tour packages and city tours, at very competitive prices. Visit Moscow Tours are available not only in Moscow, but also in other cities: Saint Petersburg, Kazan, Suzdal and Sergiev Posad.  We also organise customised individual programs tailored just for you.

Our guests come in large groups, small private groups, as couples or as single travellers. We take care of and treat our guests with respect in a friendly and warm family environment. We show people our beautiful cities with passion and deep knowledge of their history, culture and traditions.

Our guides are extremely hospitable, helpful and well-informed. They are simply the best because only by providing the best services can we make the world fall in love with Russia. And we are very happy when our guests say that they will definitely come back to Russia and that they will tell all their friends how great Russia is! That is what inspires us to put even more dedication and hard work into our tours, knowing that what we do is positive and meaningful.

Our classic tours include tours of Moscow and Saint Petersburg, two main Russian cities.

Moscow is a big and busy  megalopolis and Russia’s capital city, where more than 12 million people live and work. Our capital city is happening place; it is mysterious, elegant, luxurious, fashionable, clean and bright, with its unique legends, traditions and events. It is with great pride that we show the Red Square and the Kremlin, our Underground and Tretyakovskaya Gallery, among other stunning attractions.

Saint Petersburg is our second capital,  the second largest city in the Russian Federation. This wonderful city has a strong and lively aristocratic spirit, uniquely Russian royal architecture, magnificent museums and theatres. Saint Petersburg bears the royal heritage of Russia, which can be felt in its air, its streets, parks, monuments, museums and citizens.  In Saint Petersburg tours, we will take you to the Hermitage, Peter and Paul Fortress, Faberge Museum and Orthodox Cathedrals. We’re sure you will love it!

If you have a few more days to spare, venture into the dreamy Russian countryside in Suzdal or Sergiev Posad. Suzdal is a small town with a population of about ten thousand people, situated on less than 15 square kilometres. This tiny area is home to 53 historic cathedrals, five monasteries and a kremlin. Church domes are visible like mushrooms from anywhere and everywhere in the town like in a fairy tale. No wonder Suzdal is called the ‘Town Museum”.  It is definitely worth visiting!

Just try any of Visit Moscow Tours’ tour packages or any individual city tour, and we promise that you will want to come back to Russia again.  Russia is huge with countless amazing places to visit. There are so many unique experiences to be had and energies to be felt that one tour is definitely not enough to explore this vast land. It is also a very safe destination to travel, and we have a tradition of warm hospitality. Our people adore and take care of visitors as our own guests, and even if they do not know your language very well, they still try to be helpful and hospitable.

Our guides will show you the most interesting attractions and historical places, taking you on a journey to the past to enjoy stories of medieval times, the Romanov monarchy, the Soviet Era. And of course, we will show you the contemporary life of our country through authentic local experiences.

We look forward to meeting you soon!