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Bolsover Cruise Club   Reviews

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Reviews 4.9.

5,284 total

Most recent

Used Bolsover Cruise Club for nearly 30 years

We have Used Bolsover Cruise Club since 1996…and never regretted this…we’ve had great service…we’ve shopped about but they always have a competitive price , we’ve always had prompt service, very reliable. Just try them and see.

Date of experience : 08 February 2023

Reply from Bolsover Cruise Club

Thank you for your continued loyalty, we really appreciate this.

Always find them very helpful and use…

Always find them very helpful and use them all the time

Date of experience : 14 February 2023

This is great to hear, thank you for your feedback. We really appreciate this.

Great service and pleasant and friendly…

Great service and pleasant and friendly staff… Returned my calls and held booking for payment.. I would have liked to be offered the option of paper rather than email for all my documents…I found it difficult with luggage labels, shore excursions and tickets on line. When on board, I met people who had had all that on paper. I also didn’t know that we needed a Covid test to take with us…was that specified? I didn’t notice that, and had to pay two times £25 to be tested at Southampton. I will use you again, and recommend you to my friends….

Date of experience : 17 January 2023

Thank you for your review. After looking into your feedback, we can see from previous cruise holidays that you were happy for us to send your documentation via email. Going forward, please advise our Cruise Experts and we'll do the best we can to send it you in paper form if possible. Some cruise lines do vary how they provide us with information, but we'll always advise this to you at the time. Upon booking, in your cruise booklet, we advise as per the cruise line's conditions of the COVID requirements, then at ticket stage with your documentation, we advise to you that it is very important to check the protocols as they do change, with a link to visit for the most up to date information. If you are not able to view this, we're always here to help you with what the requirements are.

Helpful and accessible staff.

This is great to hear, thank you for your feedback.

Staff always very helpful and efficient.

Great service.

Knowledgeable, helpful staff, my husband has disability issues, and the staff are there to help with our bookings

Its totally impossible to get through…

Its totally impossible to get through on the phone.

Thank you for your feedback. I am very sorry to read of your disappointment with regard to the wait you have had to get through to us by telephone. Sadly, like many other businesses, as we recover from the events of the last two years, we are in a period of transition. This, along with the pent up demand for holidays and the continuing administration issues due to Covid and testing related queries, is placing an immense demand on our telephones. We have recruited 27 news sales staff over the last year, but it takes time for these new starters to reach the standards that we require before they can independently work in the call centre. Please be assured this remains our main priority as being short of experienced staff has a significant effect on our ability to handle phone volumes. To the outside world this must be difficult to understand, but finding the right recruits in the current employment market is highly challenging. We are making progress and wait times are much better, but still have a long way to go. I hope that, on reflection, you can understand the situation we are in and I would like to assure you that we are doing everything that we can to build our call centre staff numbers back up to cope with this demand. As a previous customer, you will be aware that this is not indicative of our usual level of service and we hope that you will continue to value this, as we value your business. You may be aware that if you call us and subsequently decide not to wait, we have a system that logs your number and we will always call you back.

Cruising holiday made easy

Knowledgeable staff willing to go extra mile to ensure you get the cruise you want Just great customer service

I’ve cruised for many years and the…

I’ve cruised for many years and the best advice that I got from a friend, was to book with you. It’s the most helpful group that I’ve ever used and lovely people. The people that I recommended you to, definitely agree

Bolsover - the best company for cruising

We have used Bolsover for over 20 years,with Noel Butler handing most of our bookings. In that time we have done over 60 cruises and travelled the world. Never have we had a problem in the booking arrangements. We have always had well informed people to deal with, offering good advice on all aspects of cruising. An excellent company and I would highly recommend them to any prospective cruisers.

Date of experience : 15 February 2023

Staff always polite and extremely…

Staff always polite and extremely helpfu.

Nothing is too much trouble,always…

Nothing is too much trouble,always helpful,polite and courteous.

Simply the best

Always there to help and advice. The best travel agent by far. Wouldn’t go anywhere else to book a cruise.

Date of experience : 14 January 2023

Thank you, we appreciate this.

Always excellent service.

Very efficient, knowledgeable and have always given us excellent service.

Made it so easy!

Efficient, helpful and friendly staff. Sorted out what I needed and paperwork arrived via email within minutes. Two cruises booked with them so far.

So pleased we booked another

Our first cruise and we weren’t disappointed with it! We did find information from Bolsover a little disjointed but always helpful so have since booked a second as we put that down to our inexperience in booking one… roll on June we we can’t wait to go

Date of experience : 27 October 2022

Have a lovely cruise.

Good service

Phone answered promptly and agent very helpful

Brilliant, thank you.

Very helpful and sorts all concerns out

In full satisfaction.

I have been a member of the Bolsover Cruise Club sin e 1998. Throughout this whole time I have been given very sound advice and help. With my husband and father and now only myself I have been given the utmost help. They are excellent

Thank you, this is great to hear.

As always, a first class service. Thank you and well done.

This is great to hear, thank you.

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Bolsover Cruise Club   Reviews

In the Cruise Agency category

Visit this website

Company activity See all

Write a review

Reviews 4.9.

5,284 total

Most relevant

The booking process is simple and…

The booking process is simple and straightforward. Bolsover staff are friendly, knowledgeable and helpful.

Date of experience : April 29, 2024

Excellent and Efficient Service

When booking my cruise the lady was very friendly, helpful and knowledgeable and was able to give me some good advice. Excellent and efficient service as always. I have used Bolsover for many years for cruise bookings and thoroughly recommend them.

Used Bolsover for years and have always…

Used Bolsover for years and have always been really helpful in finding the best deals and cabins in our grade. They are always patient at answering any queries we have.

Date of experience : April 30, 2024

Usual excellent service albeit we were…

Usual excellent service albeit we were not able to book exactly what we wanted but understand this was due to P&O not being able to provide couch travel from Birmingham Hopefully this will become available and we will be able to adjust our booking

Date of experience : April 23, 2024

A great one stop shop for all things…

A great one stop shop for all things cruising. Professional & courteous throughout. Our favourite travel agency. Highly recommended!

Maddison was so helpful and it’s so…

Maddison was so helpful and it’s so easy to phone if you want ask anything they are all so helpful will definitely use Bolsover again

Date of experience : April 25, 2024

Couldn't be more helpful

Couldn't be more helpful, I've used Bolsover for years now I tried somewhere else once never again!

Date of experience : May 03, 2024

Customer service

We usually find that there is only a short wait for a rep to answer our phone call. We also like knowing what number we are in the queue. Having made contact with the rep we have found all the staff we have dealt with friendly, polite, caring and knowledgeable about the holidays.

Date of experience : April 20, 2024

Friendly staff well organised and gave…

Friendly staff well organised and gave me all the information I needed to make our cruise choice Booked a cruise and all bookings confirmed emails received same day . Thank you Bethany

Been using Bolsover for years now…

Been using Bolsover for years now always helpful and do the best for you and will match any other quotes that I’ve had to keep my custom.

Date of experience : April 24, 2024

Bolsover Service

I like the fact that I can phone and discuss my travel requirements with a real person and they are always happy to help, no matter how small the problem.

Great Agents

Bolsover agents are always friendly and well versed in how to get the best deal for their customers

Date of experience : April 28, 2024

Friendly helpful staff

Friendly helpful staff. Listened to our “needs”, very satisfied with date availability, cruise destination, also able to use blue light card,

Very helpful staff.

Listened to my request and tailor made our stay / cruise as asked for. Very helpful agent. Good value for money. Nothing was too much trouble.

Date of experience : May 06, 2024

Great cruise company

They are so helpful cheery and make you feel so welcome and that nothing is too much trouble for them. Always a lovely cup of coffee for you. Wouldn't go anywhere else to book a cruise.

Having a named contact who knows our…

Having a named contact who knows our needs is invaluable. Very professional and efficient thank you!

Date of experience : April 27, 2024

Excellent Service and advice given once…

Excellent Service and advice given once again by Bolsover Cruise Club. I now have my desired cruise tailored to exactly what I want. Recommended++

The staff I have dealt with previously have always been efficient and friendly. They take ownership of a problem and follow it through. I would and have in the past recommended that anyone booking a cruise can't do better than using Bolsover Cruise.

Didn’t have to wait too long

Didn’t have to wait too long. Spoke with a pleasant person who was clearly experienced.

Date of experience : May 04, 2024

The staff are always so helpful and…

The staff are always so helpful and responsive to requests.

Date of experience : May 08, 2024

• Latest News

Exclusive: Bolsover Cruise Club expands team as revenue soars

Bolsover Cruise Club has drastically expanded its Cruise and Stay team with an influx of staff and a new dedicated office space.

The department, which specialises in bespoke holidays for cruise customers, was established in 2019 with six members of staff, before initial plans to bolster the team were scuppered by the Covid-19 pandemic.

Now with a 19-strong workforce and a recent move to a new purpose-built office space at The Cruise Centre in Barlborough, the Cruise and Stay department has posted exponential growth figures.

Revenue is currently up 100% year-on-year, which the team intends to maintain over the next 12 months, and a dedicated administration and marketing outfit is now assisting the department in its future development.

The business, which said it is acutely aware of the “heavy” discounting often seen across cruise, has resolved to remain competitive against such plights while still providing “exemplary” levels of customer service.

Bolsover Cruise Club eyes further growth

The team is now eyeing further growth, which will include taking steps towards specialising in ultra-unique event cruises.

The company has also recruited Oliver Wilson, who will be responsible for identifying such gaps in the market and working with global providers to promote exclusive cruise and stay packages.

Managing director of Bolsover Cruise Club Michael Wilson said: “This is an exciting time for the development of our company. Cruise and Stay is undoubtedly our big success story; we have seen continued growth, and satisfaction levels among our customers are at a record high.”

Head of Cruise and Stay Katie Wilson added: “Our focus has always been to offer our customers better travel solutions, which when backed by our industry-leading customer service and support, places us in a strong position in today’s market.”

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Viking announces new vice president of investor relations, carola mengolini brings nearly 25 years of experience in finance and investor relations.

Los Angeles (May 10, 2024) – Viking® ( www.viking.com ) (NYSE: VIK) today announced that Carola Mengolini has joined the company as Vice President of Investor Relations, effective May 6, 2024. In this role, she will be responsible for developing and executing the company’s investor relations program and communicating with the financial community.

Mengolini brings nearly 25 years of relevant experience to Viking, including almost 15 years at The Royal Caribbean Group. During her tenure there, she held various finance roles before ultimately becoming Vice President of Investor Relations. A native Argentinian, Mengolini holds a B.A. in Economics from Universidad Catolica Argentina.

“We are pleased to welcome Carola to our extended leadership team,” said Leah Talactac, Chief Financial Officer of Viking. "Her wealth of experience, as well as her deep knowledge of the cruise industry, will be an important asset to Viking.”

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Breaking news, endangered 44-foot whale likely killed by massive cruise ship, dragged into nyc port: experts.

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A massive cruise ship likely struck and killed an endangered whale before sailing into the East River Saturday morning — and there’s no telling how long the dead mammal was dragged by the boat before it was discovered, according to marine experts.

The 44-foot adult female Sei whale was found as the MSC Meraviglia docked at the Port of Brooklyn, a spokesperson for MSC cruises confirmed.

The unlucky cetacean was removed from the 19-deck ship and towed to Sandy Hook, New Jersey, Tuesday for a necropsy, said National Oceanic and Atmospheric Administration fisheries spokesperson Andrea Gomez — but emphasized it is too soon to tell whether or not the whale was dead before impact.

Rob DiGiovanni, the founder and chief scientist of the Atlantic Marine Conservation Society, however, told The Post it was more than likely that the “interaction with the vessel contributed to her death.”

“It looks like she was eating,” DiGiovanni said, indicating she was a healthy whale with relatively fresh food in her stomach.

The hulking Meraviglia — the same ship that rescued 24 distressed Cuban migrants from a boat off the coast of Florida last year — weighs 171,600 gross tonage and stands 214 feet tall.

When and where the whale was struck remains a mystery, but Sei whales are typically observed in deeper waters far from the coastline, according to NOAA.

They are one of the largest whale species and are internationally protected, with vessel strikes listed as one of the biggest threats to its dwindling population.

The body was “pretty decomposed,” DiGiovanni revealed, but said that does not help professionals lock down a timeline of its death.

The temperature of the water, especially on the higher side, can accelerate the decomposition process by days.

The tragic event is unfortunately not uncommon, according to DiGiovanni, but it’s nearly impossible to track just how often it occurs because the whales could sink to the bottom of the ocean floor after being struck.

Ship staff or guests also might not even notice a striking, considering just how large cruise vessels stand, making even the world’s largest mammal look like an ant.

Such strikes could contribute to the unusual mortuary event in the New York Bight Apex — the waters from Fire Island to the Manasquan Inlet in New Jersey.

Starting in 2016, humpback, Mackey and North Atlantic Right whale deaths skyrocketed from one to three per year to 12 to 14 per year, DiGiovanni said.

The shocking death surge is a tragic side effect of whales flocking to Big Apple waters in higher numbers per year, creating a Catch-22 situation.

While some stay year-round, the amount of whales enjoying the East River jumps as spring rolls around.

“We start to see increases in whale sightings now, so we urge boaters to use caution in the waters,” DiGiovanni said, encouraging ship captains to consider the “Slow: Children at Play” mentality when taking on the open seas.

NOAA reiterated this sentiment: “Mariners operating along the US East Coast are encouraged to slow their vessel speed, stay alert, and report any sightings of right whales or any dead, injured, or entangled whales.”

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