sainsbury's travel money hove

Sainsbury's Bank Travel Card

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Do you sell travel money and where can I find more information about this?

Sainsbury's Travel Money offers a great exchange rate on foreign currencies. Click here to visit our website.

Drop into one of our 200+ instore bureaux and choose from cash in over 50 currencies including Euro, United States Dollar, Canadian Dollar, Japanese Yen and United Arab Emirates Dirham or a Sainsbury's Bank Multi-currency Cash Passport MasterCard.

Alternatively you can click here to order online and collect at an instore bureau or choose secure home delivery by online or phone order.

Click here to use our Store Locator to find details of the nearest travel money to you (including opening times).

Important information

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The team will review your complaint and aim to be in touch within 3 days, but please bear in mind that over a weekend or bank holiday it may take longer to respond.

Contacting us about a refund? You'll need to give us a call on 0800 328 1700 if you ordered online. If purchased in store, please call 0800 63 62 62 or speak with a colleague next time you're in store.

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Sainsbury’s Bank Travel Money Card is issued by PrePay Technologies Limited pursuant to license by Mastercard International. PrePay Technologies Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (FRN: 900010) for the issuing of electronic money and payment instruments. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.

Today’s exchange rates*

Sainsbury’s Travel Money

Find out more about sainsbury's travel money options with our useful guide..

In this guide

• What services does Sainsbury's offer?
• What currencies can I order through Sainsbury's?
• How much can I transfer with Sainsbury's?

How soon can I get my money?

How safe is my money, are there any fees i might have to pay.

• Customer service information for Sainsbury's

Sainsbury’s were the first UK supermarket to open a bank way back in 1997. In 2014, they took full ownership of Sainsbury’s Bank, and are now offering a full range of financial products – including travel money.

Sainsbury’s have travel money bureaux at various Sainsbury’s supermarkets across the UK. As well as picking up from the shops, you can also order by phone, online, and delivered to your home.

As you might expect, regular shoppers and Nectar card holders can receive additional points and preferential rates.

What services does Sainsbury’s offer?

Air Money offer four travel money services.

• Travel Money Card. You can load your currency onto a Sainsbury’s Travel Money card.
• Click & Collect. Order your money online and collect from any Sainsbury’s Bureau de Change.
• Home Delivery. Alternatively, you can have your cash delivered to your door.

What currencies can I order through Sainsbury’s?

These currencies can be used with Air Money :

• US Dollar (USD)
• East Caribbean Dollar (XCD)
• Australian Dollar (AUD)
• Bahraini Dinar (BHD)
• Barbados Dollar (BBD)
• Norwegian Krone (NOK)
• Brazilian Real (BRL)
• Brunei Dollar (BND)
• Bulgarian Lev (BGN)
• Canadian Dollar (CAD)
• Cayman Islands Dollar (KYD)
• Chilean Peso (CLP)
• Chinese Yuan Renmibi (CNY)
• New Zealand Dollar (NZD)
• Costa Rican Colon (CRC)
• Croatian Kuna (HRK)
• Czech Koruna (CZK)
• Danish Krone (DKK)
• Dominican Peso (DOP)
• El Salvador Colon (SVC)
• Fiji Dollar (FJD)
• Haitian Gourde (HTG)
• Hong Kong Dollar (HKD)
• Hungarian Forint (HUF)
• Iceland Krona (ISK)
• Indonesaian Rupiah (IDR)
• New Israeli Sheqel (ILS)
• Jamaican Dollar (JMD)
• Japanese Yen (JPY)
• Jordanian Dinar (JOD)
• Kenyan Shilling (KES)
• Kuwaiti Dinar (KWD)
• Swiss Franc (CHF)
• Malaysian Ringgit (MYR)
• Mauritius Rupee (MUR)
• Mexican Peso (MXN)
• Omani Rial (OMR)
• Panamanian balboa (PAB)
• Peruvian Nuevo Sol (PEN)
• Philippine Peso (PHP)
• Polish Zloty (PLN)
• Qatari Rial (QAR)
• Russian Ruble (RUB)
• Saudi Riyal (SAR)
• Singapore Dollar (SGD)
• South African Rand (ZAR)
• South Korean Won (KRW)
• Swedish Krona (SEK)
• New Taiwan Dollar (TWD)
• Thai Baht (THB)
• Trinidad and Tobago Dollar (TTD)
• Turkish Lira (TRY)
• UAE Dirham (AED)
• Aland Islands (ALA)
• American Samoa (ASM)
• Andorra (AND)
• Anguilla (AIA)
• Australia (AUS)
• Bahrain (BHR)
• Barbados (BRB)
• Belgium (BEL)
• Bouvet Island (BVT)
• Brazil (BRA)
• British Indian Ocean Territory (IOT)
• British Virgin Islands (VGB)
• Brunei (BRN)
• Bulgaria (BGR)
• Canada (CAN)
• Cayman Islands (CYM)
• Chile (CHL)
• China (CHN)
• Cocos Islands (CCK)
• Cook Islands (COK)
• Costa Rica (CRI)
• Croatia (HRV)
• Cyprus (CYP)
• Czech Republic (CZE)
• Denmark (DNK)
• Dominica (DMA)
• Dominican Republic (DOM)
• Ecuador (ECU)
• El Salvador (SLV)
• Estonia (EST)
• France (FRA)
• French Southern Territories (ATF)
• Germany (DEU)
• Greece (GRC)
• Greenland (GRL)
• Grenada (GRD)
• Guadeloupe (GLP)
• Haiti (HTI)
• Heard Island And Mcdonald Islands (HMD)
• Hong Kong (HKG)
• Hungary (HUN)
• Iceland (ISL)
• Indonesia (IDN)
• Ireland (IRL)
• Israel (ISR)
• Italy (ITA)
• Jamaica (JAM)
• Japan (JPN)
• Jordan (JOR)
• Kenya (KEN)
• Kiribati (KIR)
• Kuwait (KWT)
• Latvia (LVA)
• Lesotho (LSO)
• Liechtenstein (LIE)
• Lithuania (LTU)
• Luxembourg (LUX)
• Malaysia (MYS)
• Malta (MLT)
• Martinique (MTQ)
• Mauritius (MUS)
• Mayotte (MYT)
• Mexico (MEX)
• Micronesia (FSM)
• Monaco (MCO)
• Montenegro (MNE)
• Montserrat (MSR)
• Netherlands (NLD)
• Norfolk Island (NFK)
• Northern Mariana Islands (MNP)
• Palau (PLW)
• Panama (PAN)
• Philippines (PHL)
• Pitcairn (PCN)
• Poland (POL)
• Portugal (PRT)
• Puerto Rico (PRI)
• Qatar (QAT)
• Reunion (REU)
• Russia (RUS)
• Saint Barthelemy (BLM)
• Saint Lucia (LCA)
• Saint Martin (MAF)
• Saint Pierre And Miquelon (SPM)
• San Marino (SMR)
• Saudi Arabia (SAU)
• Singapore (SGP)
• Slovakia (SVK)
• Slovenia (SVN)
• South Africa (ZAF)
• South Korea (KOR)
• Spain (ESP)
• Svalbard And Jan Mayen (SJM)
• Sweden (SWE)
• Taiwan (TWN)
• Thailand (THA)
• Timor-Leste (TLS)
• Tokelau (TKL)
• Trinidad And Tobago (TTO)
• Turkey (TUR)
• Turks And Caicos Islands (TCA)
• U.S. Virgin Islands (VIR)
• United Arab Emirates (ARE)
• United States (USA)

How much can I transfer with Sainsbury’s?

Orders for collection at any Sainsbury’s Travel Money bureau are subject to a maximum value of £2,500 per person per day, whereas orders for home delivery are subject to a maximum value of £2,500 per person per day.

All home delivery orders are subject to a minimum order value of £100. There is no minimum order value for orders for collection.

Orders for collection at a Sainsbury’s Travel Money bureau

If you choose to place an order for collection, you can order up to 14 days in advance from today. You can also order Euros or US Dollars for next day collection. Some locations also offer other currencies for next day collection, the earliest date available will be selectable after you have entered your currency and collection location on the order screen.

Orders for home delivery

If you choose to place an order for delivery to your home, you can select a specific working day for delivery up to 14 days in advance of this delivery date. Please note that Saturday deliveries are not guaranteed. If you have chosen a Monday delivery, Royal Mail may attempt delivering on Saturday. The earliest day you will be able to select for delivery is:

Your money is insured by Royal Mail Special Delivery. If your order isn’t delivered, contacting Sainsbury’s at the beginning of the dispute process is the best course of action.

Home delivery is free for all orders of £500 or more. For orders below £500 the fee is £5.

Customer service information for Sainsbury’s

We show offers we can track - that's not every product on the market...yet. Unless we've said otherwise, products are in no particular order. The terms "best", "top", "cheap" (and variations of these) aren't ratings, though we always explain what's great about a product when we highlight it. This is subject to our terms of use . When you make major financial decisions, consider getting independent financial advice. Always consider your own circumstances when you compare products so you get what's right for you. Most of the data in Finder's comparison tables has the source: Moneyfacts Group PLC. In other cases, Finder has sourced data directly from providers.

Charlie Barton

Charlie Barton was a publisher at Finder. He specialised in banking and investments products, including banking apps, current accounts, share-dealing platforms and stocks and shares ISAs. Charlie has a first-class degree from the London School of Economics, and in his spare time enjoys long walks on the beach. See full profile

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4 Responses

I put in my Sainsbury’s nectar card number in the box but it keeps saying “Please put a valid number to get member rates on Euros.” I’ve done it 6 times.

Thanks for reaching out to Finder.

If you are trying to get member rate for currency exhange to Euros on Sainsbury’s website, you need to enter the last 11 digits of your Nectar card number and click ‘Confirm’.

If you have double checked that the numbers you have put in is correct but you are still unable to proceed, please contact Sainsbury’s Bank directly so they can assist you further on this matter.

I hope this helps.

Cheers, Charisse

I have some Ugandan shillings left from my holiday. Will Sainsbury’s change them back to Pounds?

Thanks for reaching out to finder.

Yes, Sainsbury’s Bank will buy back notes in most foreign currencies and denominations that they sell. You just need to bring your unused Ugandan shillings into one of their travel money bureaux and they can exchange it back to Pounds for you.

Please note that their exchange rates vary from day to day.

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Don’t Forget Your Toothbrush!

09 September 2021

• Adapters, shampoos and chargers are the items we forget most when going on holiday according to new research from Sainsbury’s Bank Travel Money
• Packing in a rush and the stress of packing are sighted as the top reasons for forgetting items
• With new Covid testing regimes and documentation to complete prior to departure, a quarter (26%) of Brits said they are more likely to forget key holiday essentials this year than ever before
• However, savvy Brits are now more likely than ever to consider their travel money needs earlier 

With more and more people venturing abroad once again, new research from Sainsbury’s Bank Travel Money has revealed the most forgotten holiday items – with plug adapters (43%), toiletries like shampoo and bodywash (41%) and mobile phone chargers (34%) topping the list. Other items frequently not thought about until arrivals include foreign currency (18%), clothes (26%), shoes (20%) and underwear (20%). 1 in 5 men surveyed have forgotten their passports compared with only 1 in 10 women. Some of the more random items Brits consider holiday essentials, but then go on to forget to pack, include sugar for tea, bed-time teabags, children’s glasses and even their suitcases. An average of 54% Brits forget to pack holiday items, but this rises to a staggering 84% of 18 to 24 year olds, and 65% of 25 to 34 year olds... Of the 54% of Brits who forget to pack holiday items, 85% have done it more than once, with 1 in 5 forgetting something critical every single time they travel. The most common reasons for being ‘holiday forgetful’ include packing in a rush (42%), the stress of packing (40%), being distracted by family members (33%), and working right up until the moment of departure (27%).  With new Covid testing regimes and documentation to complete prior to departure, a quarter (26%) of Brits, and shocking 61% of 18 to 24 year olds, stated they are more likely to forget key holiday essentials this year than ever before. The realisation that holiday essentials have been forgotten often hits at the holiday accommodation (36%) or on the way to the airport (23%). However, when it comes to travel money, savvy Brits think about their currency needs when they book their holiday or a week before departure, with only 9% worrying about getting the right currency at the departure or arrivals airport, when exchange rates and likely to be less favourable.   Jason King, Customer Director at Sainsbury’s Bank, commented: “Forgetting holiday essentials is common – we have all done it.  However, travel currency doesn’t need to be one of those items. You can get your holiday money from one of our Travel Money Bureaux in store, or have a pre-paid card which you can easily top up online wherever you are in the world.” Sainsbury’s Bank offers travel currency at around 200 bureaux in store, as well as online. Currency orders online can be delivered for instore collection or for home delivery on the next working day across the UK 2 . The easy-to-use service allows you to order currency online and use an automatic currency converter showing you how much your Pounds are worth.

Customers can buy and sell a range of foreign currencies, and transfer money abroad with Western Union at their local Sainsbury’s supermarket. Sainsbury’s offer 0% commission and competitive rates on all foreign currency, with better rates for Nectar customers 3 .

1 This research was conducted by Censuswide with 2,00 UK adults (aged 18+) who have travelled abroad as an adult, between 20th and 26th August 2021. Censuswide abide by and employ members of the Market Research Society which is based on the ESOMAR principles. 2 Excludes Highlands and Islands 3 Nectar customers receive better exchange rates on single purchase transactions of all available foreign currencies. Excludes Sainsbury’s Bank Multi- currency cash passport home delivery

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Sainsbury's Bank Travel Card 4+

Sainsbury's bank.

• 4.6 • 2K Ratings

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Description.

The official app for Sainsbury’s Bank Travel Money Card. Travel Money Card is free to use in millions of locations. Use the app to fully manage your travel card account and stay in control of your holiday finances. Travel Money Card is not linked to your bank account and is a safer option than carrying cash. Take your Sainsbury’s Bank Travel Money Card with you on every holiday, simply top up and go. - Use anywhere Mastercard is accepted - Easy to use, contactless transactions and chip & pin - Worldwide cash withdrawals - Phone support available worldwide 24/7 FEATURES OF THE APP - 16 different currencies available to instantly top up and reload multiple currencies – from anywhere in the world. - Real time balance check - Lock-in exchange rates so you’ll know exactly how much money you have to spend - Transfer between currencies - Keep a track of your spending, view your transactions - Report your card lost or stolen and check your card pin - Manage your personal details

Version 3.0.0

We've addressed various defects and improvements to ensure a smoother and more reliable app experience.

Ratings and Reviews

Getting better.

Have been using card for a few years now. Would be good to be able to add card to wallet so could use on iPhone. Payments to cards were a bit hit and miss - when asked to approve thro banking app - it used to freeze when you leave app but this seems to have improved. Also got caught out one year when card expired and didn’t receive any reminders. Also realised charges are rather excessive when withdrawing money. In summary, handy to use on holiday for electronic transactions without incurring charges and overall usability improving.

Thanks to this absolutely SHOCKING app I was left abroad with no money. It let me initially top up £100 after multiple failed attempts. For the rest of the holiday I was no longer able to add any money. I tried with my card, my partners card and it kept saying ‘top up error’. I rang the helpline and they were useless. They kept lying to me about what the problem was and each person I spoke to had a different version of events as to the issues they were having. They told me to visit a branch but failed to understand that I was abroad and couldn’t do that?!. They then told me to try a different card but none were working. Absolutely useless. I now have about £20 left on the card but now I can’t even log in to the app anymore!! It says ‘request timed out, log in error’. This app is honestly the worst thing I have ever done. I will probably never get the remaining money back but I don’t care. I will be closing the account, deleting the app and snapping my card up ASAP. PLEASE LEARN FROM ME AND AVOID.

Rubbish customer service

I was recently in France and tried topping up my card. The payment was refused after confirming it was me in the banking app. I tried another 3 times the same thing happened. So I rang Sainsburys Bank where I was told that I could not use that card for top up for 24 hours as it had been blocked. Somewhat confused as I’d confirmed all three attempts and previously topped the card up without any problems using the same card I used my other card. Low and behold the same thing happened again. So I rang them back to explain (from France) and was kept on hold for 37 minutes while they tried to understand why my card wouldn’t load. Eventually, I got the answer to ring my bank and when and if it was the banks fault I still couldn’t use either card to top up for 24 hours. So I was stuck in France with a couple of euros on my card and absolutely no help from Sainsburys bank. Needless to say I won’t be using them again!

App Privacy

The developer, Sainsbury's Bank , indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .

Data Linked to You

The following data may be collected and linked to your identity:

• Financial Info
• Contact Info
• Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

• Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More

Information

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Sainsbury’s Bank Credit Card

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Sainsbury’s reopens travel money service.

Sainsbury’s has announced it is reopening its online travel money service.

As a result, holidaymakers and travellers can now order foreign currency online which can be delivered to their home on the next working day. An automatic currency converter is available on the Sainsbury’s website, allowing you to see exactly how much your sterling is worth before ordering.

Travel bureaux are also starting to reopen within Sainsbury’s stores ahead of the summer. Shoppers can check on the Sainsbury’s Bank website whether the bureau at their local store is one of those reopening now.

Nectar cardholders enjoy better conversion rates on foreign currency, while no commission is charged when cash is changed. What’s more, Sainsbury’s said that if holidays have to be cancelled due to the pandemic, travellers can return the travel money at the exchange rate purchased.

Jason King, customer director at Sainsbury’s bank, said: “We’re delighted to welcome back travel money customers online and to our stores. Whether it’s buying currency for a holiday abroad, selling back any extra from your trip or sending money to friends and family overseas with Western Union, we’re open and ready to support however you like to get your currency.”

Holiday hopes

Millions of us will be dreaming wistfully of the prospect of a proper summer holiday abroad, though there are currently just 12 nations on the government’s ‘green’ list of countries, meaning that no quarantine period is required upon your return.

What’s more, the government has been accused of delivering “mixed messages” over how people should view travelling to countries on the ‘amber’ list, Ministers initially suggested that travel was allowed to these destinations to see family and friends, though the Prime Minister later emphasised that these journeys should be avoided unless they were “essential”.

There have also been reports of holidaymakers ‘hoarding’ bookings, by snapping up spots in British hotels which they can then cancel later on should international travel be possible.

Even if travel overseas is possible, it’s open to question how many Brits will actually want to do it. A study by GoCompare found that only 13% of us are comfortable with the idea of foreign holidays this year.

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• M&S Travel Money

Buy Travel Money

Currency calculator.

Our currency calculator is a quick and easy way to check our latest foreign currency exchange rates.

What do I need to bring to collect my foreign currency?

The benefits of exchanging your holiday money with M&S Bank

Wide range of foreign currencies.

We offer a wide range of foreign currencies in our Bureaux, with more available to order online. It is easy to compare travel money with M&S Bank. See footnote * *

As well as the euro and US dollar , our range includes currencies such as the UAE dirham, Bulgarian lev , Turkish lira , Thai baht and Mexican peso .

Travel money sale now on!

Click & Collect sale on euro and US dollar available until 11 April 2023.

£150 minimum order. Exchange rates will still fluctuate daily during the sale period, but you’ll receive the best rate applicable on the date your order is placed. Rates shown when placing your order are sale rates. Offer subject to availability, buy back not included. Cancellation fee and full T&Cs apply.

SameDay Click & Collect

• Order between £150 and £2,500
• Euro and US dollars available to order and collect in over 450 stores *
• Order and collect euro , US dollars , Turkish lira , New Zealand dollar , Australian dollar , Thai baht , Canadian dollar , South African rand and UAE dirham, from our Bureau the same day

Find my nearest Click and Collect store

Click & Collect † See footnote †

• A wide range of currencies available to collect from our in store Bureaux See footnote * *
• Order and collect from the next day

Our best rates on euro and US dollar when you Click & Collect

To get an even better exchange rate on euro and US dollar , use our Click & Collect service. Pay now and lock in today's rate, then collect from a store at a time convenient for you.

CHANGE4CHANGE

If you would like to donate your unused foreign currency to charity we have Change4Change collection boxes in our Bureaux, with all the money we collect going to Breast Cancer Now. Since 2007, we have raised over £630,000 for the charity via your Change4Change donations.

Find a Bureau

Travel money buy-back service

When your holiday is over, we'll buy back your leftover holiday money at the buy-back rate on the day you return it to the Bureau de Change. That's all unused notes in any denomination we sell.

Find out more about M&S Travel Money Buy Back service

If you would like to donate your unused foreign currency to charity we have Change4Change collection boxes in our Bureau stores, with all the money we collect going to Breast Cancer Now. Since 2007, we have raised over £630,000 for the charity via your Change4Change donations.

Find a bureau

When your holiday is over, we'll buy back your leftover holiday money at the buy-back rate on the day you return it to the bureau de change. That's all unused notes in any denomination we sell. Proof of purchase may be required so please retain your receipt, just in case.

Up to 55 days' interest-free credit when purchasing with an M&S Credit Card See footnote ** **

Representative example: based on an assumed credit limit of £1,200, our 24.9% rate per annum (variable) for purchases gives a representative rate of 24.9% APR (variable). Credit is subject to status.

No cash advance fee when M&S Travel Money is purchased using an M&S Credit Card.

What you'll need to bring

To collect foreign currency you've purchased online, you will need:

• A valid UK photographic driving licence, passport or EU national identity card (Romanian & Greek National ID Cards are not accepted)
• Your card you used to place your order - both ID and payment card must have the same name
• Your order number (this can be found on your confirmation email)

To purchase foreign currency in one of our Bureaux, you will need:

• A valid UK photographic driving licence, passport or EU national identity card - both ID and payment card must have the same name

Find my nearest M&S Bureau de Change

Use the M&S Bank Bureau Finder to find your nearest M&S Bureau de Change and opening hours.

Find a Bureau de Change

Manage your existing travel insurance policy

Want to renew, change or cancel your policy or need to make a claim?

Find out more - about managing your travel insurance policy

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Our guide explains how much money you can take abroad.

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How many countries use the euro? When was the euro first introduced? Find out more.

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Going on holiday? Get to grips with how you can use a credit card outside of the UK.

What is RFID blocking technology?

If you are concerned about having your passport or credit card skimmed whilst abroad learn more about RFID technology.

What influences exchange rates?

Discover what factors contribute to the exchange rates that you see today.

How to budget for long term travel

Going on a long-term trip? Read our guide on how to budget successfully to ensure you have the most memorable time possible.

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Frequently asked questions

Can i use a credit card to purchase travel money.

Yes, you can use a credit card to purchase travel money. However, please check with your card provider as they may apply fees or charges e.g. cash advance fees or other fees.

Our Bureaux accept the majority of UK issued major credit cards.

How much cash can I travel with?

You can learn more about taking cash in and out of Great Britain and declaring cash by visiting gov.uk .

Should I get foreign currency before I travel?

Buying your travel money before you travel can be an important part of pre-holiday preparation. You can use our Currency Converter to get the latest exchange rates across worldwide holiday destinations.

Where can I collect M&S Travel Money from?

You can collect M&S Travel Money from over 100 bureaux de change or from over 350 stores nationwide. You can find your nearest M&S Bureau de Change using our Bureau Finder .

Where can I get the best exchange rate?

Exchange rates change on a regular basis and vary depending on the currency you order. At M&S Bank, we offer our best rates for euro and US dollar via the Click & Collect service, where you can order your currency and collect from the next day in an M&S location local to you. If you order online before 4pm, you can collect the same day. For all other currencies, check our website for more information.

How much travel money can I order?

For orders placed via Click & Collect, there is a minimum £150 order and maximum of £2,500. For Bureau de Change walk-ups, there is no minimum order.

How do I confirm my Travel Money purchase using my M&S Credit Card?

There are three ways to verify your payments - you can use our M&S Banking App, a one-time passcode via text message or by using a card reader to verify your payment. Use our how-to videos or step-by-step guides to find out more.

Have a question about travel money or other travel products?

Ask our Virtual Assistant

Useful information

View exchange rates

Find out more about euro rates

Find out more about US dollar rates

Find out more about Australian dollar rates

Find out more about Canadian dollar rates

Find out more about New Zealand dollar rates

Find out about M&S Travel Insurance

Important documents

M&S Travel Money Terms and Conditions

You may require Adobe PDF reader to view these documents. Download Adobe Reader

* Subject to availability

** With the M&S Credit Card, you'll receive up to 55 days' interest-free credit when you pay your balance in full and on time each month.

† Next Day collection is subject to availability. Please confirm your collection date and location at the checkout.

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Get competitive rates and 0% commission for your holiday cash

Foreign currency

Find our best exchange rates online and enjoy 0% commission on over 60 currencies. And you can choose collection from your nearest branch or delivery to your home

Go cashless with our prepaid Mastercard®. Take advantage of contactless payment, load up to 22 currencies and manage everything with our app, making travel simple and secure

Order travel money

• UAE Dirham AED
• Australian Dollar AUD
• Barbados Dollar BBD
• Bangladesh Taka BDT
• Bulgarian Lev BGN
• Bahrain Dinar BHD
• Bermuda Dollar BMD
• Brunei Dollar BND
• Canadian Dollar CAD
• Swiss Franc CHF
• Chilean Peso CLP
• Chinese Yuan CNY
• Colombian Peso COP
• Costa Rican Colon CRC
• Czech Koruna CZK
• Danish Kroner DKK
• Dominican Peso DOP
• Fiji Dollar FJD
• Guatemalan Quetzal GTQ
• Hong Kong Dollar HKD
• Hungarian Forint HUF
• Indonesian Rupiah IDR
• Israeli Sheqel ILS
• Icelandic Krona ISK
• Jamaican Dollar JMD
• Jordanian Dinar JOD
• Japanese Yen JPY
• Kenyan Shilling KES
• Korean Won KRW
• Kuwaiti Dinar KWD
• Cayman Island Dollar KYD
• Mauritius Rupee MUR
• Mexican Peso MXN
• Malaysian Ringgit MYR
• Norwegian Krone NOK
• New Zealand Dollar NZD
• Omani Rial OMR
• Peru Nuevo Sol PEN
• Philippino Peso PHP
• Polish Zloty PLN
• Romanian New Leu RON
• Saudi Riyal SAR
• Swedish Kronor SEK
• Singapore Dollar SGD
• Thai Baht THB
• Turkish Lira TRY
• Trinidad Tobago Dollar TTD
• Taiwan Dollar TWD
• US Dollar USD
• Uruguay Peso UYU
• Vietnamese Dong VND
• East Caribbean Dollar XCD
• French Polynesian Franc XPF
• South African Rand ZAR
• Brazilian Real BRL
• Qatar Riyal QAR

Delivery options, available branches and fees may vary by value and currency. Branch rates will differ from online rates. T&Cs apply .

Why get your holiday cash from Post Office?

• Order online, buy in branch, or choose delivery to your home or local branch 
• 100% refund guarantee* if your holiday’s cancelled, at the same exchange rate, excluding bank and delivery charges. Just send your receipts and evidence of cancellation to us within 28 days of purchase. *T&Cs apply
• Order euros or US dollars to collect in branch in as little as 2 hours

Euros and US dollars in 2 hours

Click and collect euros and US dollars in 2 hours. Terms and conditions apply 

Today’s online rates

Rate correct as of 09/06/2024

Travel Money Card (TMC) rates may differ. Branch rates may vary. Delivery methods may vary. Terms and conditions apply

Safe and secure holiday spending

Manage your holiday funds on a Travel Money Card with our free travel app. Top it up, freeze it, swap currencies, view your PIN and more.

New-look travel app out now

Our revamped travel app’s out now. It makes buying, topping up and managing Travel Money Cards with up to 22 currencies a breeze. Buying and accessing Travel Insurance on the move effortless. And it puts holiday extras like airport hotels, lounge access and more at your fingertips. All with an improved user experience. Find out what’s changed .

Need some help?

Travel money card lost or stolen.

Please immediately call: 020 7937 0280

Available 24/7

Travel money help and support

Read our travel money FAQs or contact our team about buying currency online or in branch:

Visit our travel money support page

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Travel Money Card™ Customer Support

When my sainsbury's bank travel money card expires what do i do.

You can either redeem your funds and load a new card or cash out the balance and close your card.

Click here for more information .

What if my Sainsbury's Bank Travel Money Card is lost stolen or damaged?

If your Sainsbury’s Bank Travel Money Card is lost, stolen or damaged, contact Card Services immediately, so they can cancel the card. You can also freeze and unfreeze your card using the Sainsbury's Bank Travel Money Card app. Your card is chip and PIN protected and if you have an additional card, you can still access your funds with the additional card. If you only have one card, or both your Sainsbury’s Bank Travel Money Card are lost or stolen, Card Services can offer further assistance, including a replacement card or emergency cash up to the available balance on your card (subject to availability in the relevant location). 

Card Services  contact details.

What if my Sainsbury's Bank Travel Money Card is declined in a shop?

This should only happen when you don’t have enough funds on the card to cover the cost of a purchase (although you can always use what money you do have on your Sainsbury’s Bank Travel Money Card to make a partial payment and settle the balance with another card or cash, if the merchant supports it).

Please be aware that some merchants such as restaurants and car hire companies may require the card to have an available balance greater than the purchase amount, before they will authorise the payment.

In some countries, there may be daily or weekly withdrawal limits set by ATM operators, which may be lower than the limit on your Sainsbury’s Bank Travel Money Card.

Check that the retailer you are purchasing from accepts Mastercard Prepaid. Because of new EU requirements, merchants in the EU/EEA will be able to choose whether or not they wish to accept Mastercard prepaid/debit/credit or commercial cards. Please check with the merchant, as they have to inform you if they decide not to accept all types of Mastercard cards. Merchants will also be expected to display this information prominently at the entrance of the shop and at the till or, in the case of distance sales, this information should be displayed on the merchant’s website or other applicable electronic or mobile medium.

What if I'm having a problem using my Sainsbury's Bank Travel Money Card?

If you have a problem using your card, here are the things you should check first.

1. If you got your card delivered at home you need to activate your card before it will work. Your card will have a sticker with instructions about how to do this.

2. Check you have enough money on the card for the purchase you wish to make.

3. Check you are using the correct PIN. Phone Card Services to get a reminder or PIN Reveal via My Account or the mobile app.

4. Check that the retailer you are purchasing from accepts Mastercard Prepaid. Because of new EU requirements, merchants in the EU/EEA will be able to choose whether or not they wish to accept Mastercard prepaid/debit/credit or commercial cards. Please check with the merchant, as they have to inform you if they decide not to accept all types of Mastercard cards. Merchants will also be expected to display this information prominently at the entrance of the shop and at the till or, in the case of distance sales, this information should be displayed on the merchant’s website or other applicable electronic or mobile medium.

5. Your Card has maximum limits on how much you can withdraw or spend, for example a maximum daily amount that you can spend in a shop. These limits are shown in the fees and limits table. In addition, some cash machines may have their own limits.

Please note: if a cash machine screen prompts you to choose ‘which account?’ it is recommended that you choose the ‘Credit’ option.

You can only withdraw cash from a cash machine up to the available balance on your Sainsbury's Bank Travel Money Card (including any applicable fees) and if the amount is within the cash machine’s issuing limit.

How do I close my Sainsbury's Bank Travel Money Card?

If your card is still valid, but you’re not planning to travel again soon, you can withdraw your remaining balance from an ATM displaying the Mastercard® Acceptance Mark (assuming it is within the ATM's withdrawal limits).

Or, if applicable, you may take your Sainsbury’s Bank Travel Money Card (and valid photo ID) back to the bureau where you bought it and they will refund your remaining balance, less any fees. Payment will be in GBP and the exchange rate (if applicable) will be applied by the bureau. Please note: not all bureaux may offer this service.

Alternatively, you can contact  Card Services , and have your balance (less any fees and subject to exchange rates, if applicable) refunded to a UK bank or building society account in the name of the primary cardholder only. Please see your terms and conditions for more information. You may be given the option to donate (some or all) left-over funds to charity.

How do I get an additional card?

For peace of mind on your holiday, you can get an additional card at the time of purchase of your initial card and use it as a backup.

Please see the  Terms and Conditions  for more information.

Please note that additional cards must not be given to anyone else to use.

How can I contact Card Services?

Full details on how to  contact the 24/7 Card Services team .

Sainsbury’s Bank are committed to providing you with the best possible customer experience. Telling the Card Services team when you are unhappy with any aspect of your Sainsbury’s Bank Travel Money Card is important, as it means things may be put right there and then the service offered can be improved in the future.

The next section tells you how and where to make a complaint and what will be done to resolve it promptly and fairly.

Raise a complaint?

In the first instance please call   Card Services . This team will try to resolve your complaint over the phone in a timely manner. Alternatively, you can e-mail your complaint to  [email protected]  or put it in writing to the following address:

Service Quality Access House Cygnet Road Peterborough PE7 8FJ United Kingdom

The Service Quality team is happy to receive and respond to complaints in other languages and will arrange for a translation service to assist where available. Where possible, information on the complaints process will be made available in other languages.

What information do I need to provide?

To help Card Services resolve your complaint as quickly as possible, please provide them with as much relevant information as possible, including:

• Your Sainsbury’s Bank Travel Money Card number (please note, do not include your full 16-digit Card number in emails and/or letters, for security reasons. In written correspondence, the card number should always be supplied by providing the first six and last four digits only, as follows 123456******7890.)
• Your address
• Your contact telephone number
• Clear details of your complaint
• What you would like to be done to resolve your complaint.

What happens next?

When we receive a complaint we aim to resolve your issues as fairly and as quickly as we can. Where possible we will endeavour to resolve your complaint as soon as reasonably possible. If we need more time to investigate your complaint, we will send you an acknowledgement letter and we will keep you updated on our progress throughout our investigation.

If you are not satisfied with our final response, you can refer the matter to the Financial Ombudsman Service which provides an independent review service for unresolved complaints that is free to customers.

They can be contacted in the following ways:

• Write: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
• Telephone: 0800 023 4 567 / 0300 123 9 123 or +442079640500 (from outside the UK)
• E-mail:  [email protected]
• Website:  http://financial-ombudsman.org.uk

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Sainsbury’s Bank Travel Money Card is issued by PrePay Technologies Limited pursuant to license by Mastercard International. PrePay Technologies Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (FRN: 900010) for the issuing of electronic money and payment instruments. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.

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