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EE roaming charges explained: All of your questions, answered

• Sindre Amundsen

Roaming abroad using EE? Find out how you can get the most of your data

Following the UK’s exit from the EU, surcharge-free roaming is a thing of the past. Mobile operators are now steadily beginning to introduce new mobile roaming policies, and EE was the first to reintroduce roaming costs with changes that affected all recently subscribed customers on 3 March.

Depending on your current plan, and when you joined EE, existing customers may have to pay a daily fee in order to use your mobile services abroad and in Europe, too. Want to avoid a whopping great big bill? Here we’ll explain everything you need to know before you use your phone abroad.

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EE Roaming charges explained: What about existing customers?

If you joined the EE network prior to 7 July 2021, and you’re on a monthly handset or SIM plan, then there are currently no changes to your roaming allowances.

If you’re on a tablet, laptop, mobile broadband or data SIM plan and you enrolled before 18 August 2021, these changes will also not affect you.

If you joined after those dates, there is a standard £2 fee per day if you use any of your allocated data, minutes or texts whilst in any of the 47 EU countries. The full list of countries is available on EE’s website . The exemption is the Republic of Ireland, where you only have to pay the £2 fee if you go over your allowance for the day.

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EE Roaming charges explained: What about buying data packs?

Existing EE customers can buy the Travel Data Pass, which starts at £5 a day for 500MB in the US and Canada, and £6.27 a day for other areas and data amounts. This can be purchased easily via text once you run out of data.

Get the Travel Data Pass

EE Roaming charges explained: What about other plans?

Previously, customers have been able to buy what’s called the Roam Further pass to use roaming and mobile services whilst travelling abroad. The Roam Further pass has been replaced by the Roam Abroad pass which costs £10/mth and allows you to use your standard minutes, texts and data in the following countries: USA, Canada, Mexico, Australia and New Zealand in addition to the 47 EU countries where fees are introduced.

You can either get the Roam Abroad pass as a chargeable standalone add-on via text, or you can choose to add it as a smart benefit, should you have a Full Works or Smart plan. It’s still possible to buy data packs if you’re on the Roam Abroad pass if you run out.

Get the Roam Abroad Pass

EE roaming charges explained: How to avoid using data abroad

Whether you are travelling for your holidays or for business, it’s a good idea to use available Wi-Fi networks whenever you can, such as in hotels, cafes or public Wi-Fi hotspots. Many pubs and bars have Wi-Fi available, too. Additionally, there are options you can disable to make sure your phone doesn’t use up available data without your permission:

Automatic updates : Remember to turn off any automatic updates on your phone that might use data, and be wary of social media apps and games that might stream video which requires a lot of bandwidth, or start high capacity downloads that will also drain your daily allowance.

Wi-Fi assist : Sometimes this feature will use data to assist in searches where your Wi-Fi coverage is low, unnecessarily using data when you only want to use Wi-Fi.

EE’s website also suggests making sure texts aren’t longer than 160 characters, as anything beyond that will count as two texts.

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EE makes roaming in USA and 10 other countries way easier

EE has overhauled the way it charges customers to use mobile data when they’re abroad, introducing a brand new ‘Travel Data Pass’.

The Travel Data Pass replaces the old Euro Data Pass, and extends EE’s service to a further 11 countries, all of which are outside of Europe – hence the name change. Starting today, EE customers will be able to use the Travel Data Pass in the following additional countries: United States, Canada, Turkey, Australia, New Zealand, UAE, India, Thailand, Mexico, South Africa, and China.

Like the Euro Data Pass, the Travel Data Pass is an opt-in subscription that charges you a fee each day you’re in a country. For £3 per day, you’ll get 500MB to spend daily in Europe, while £4 will net you the same amount of data in the USA and Canada. And the other nine countries are charged at a £5-per-day rate with the same amount of data.

If you’re already subscribed to the Euro Data Pass, you’ll be automatically transferred to the Travel Data Pass, and will start getting the benefits as soon as you travel to a listed country. And if you’ve yet to sign up, you can opt in by texting the word TRAVEL to 150. You don’t need to remove it when you come back to the UK – you won’t be charged if you’re using your phone on British soil.

“Whether you’re planning on celebrating New Year in Times Square, getting away from the cold with some sun Down Under, or sampling the Hamburg Christmas markets, you can relax and post photos on Facebook or Instagram, and send messages via WhatsApp – with no surprise bills when you get back,” explains EE.

Here’s a full list of the European countries covered by the Travel Data Pass: Austria, Azores, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana (France), Germany, Gibraltar, Luxembourg, Madeira, Malta, Martinique, Monaco, Netherlands, Norway, Poland, Portugal, Reunion Islands, Romania, Saint Barthélemy, Saint Martin, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, and the Vatican City.

In countries that aren’t part of the Travel Data Pass scheme, you’ll still need to opt into a specific bundle when you’re attempting to roam.

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What do you think of EE’s new Travel Data Pass? Let us know in the comments.

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EE launches new ‘Euro pass’ & ‘Euro data pass’ − a more relaxing way to travel this summer

EE, the UK’s most advanced digital communications company, today launched  ‘ Euro Pass’, offering customers the option of unlimited calls and texts, and a data allowance (with 4G where available) each day when abroad in Europe – for just £4 a day.

Available to EE Pay Monthly, SIM Only and small business customers, with Euro Pass there is now no need to get separate talk, text and data add-ons when heading across the Channel. Customers on 4GEE Extra plans who already benefit from unlimited calls and texts in 39 Europe Zone destinations*  can now add the Euro Data Pass to get 100MB of data for just £3 a day.

With Euro Pass, customers get unlimited calls and texts to standard UK and Europe Zone numbers so customers can call home to let their parents know they arrived safely as well as book a table at a local restaurant for the evening. 

With both Euro Pass and Euro Data Pass, if a customer needs more than their 100MB full-speed allowance, they will receive 400MB at no extra charge for browsing, messaging and using social media at a slower speed. Alternatively they can choose from one of EE’s great value roaming data add-ons. The customer is always in control and they can’t run over their allowance, so they’ll never get an unexpected bill.

What’s more, EE’s new passes are all on top of customers’ home allowances, meaning the minutes, texts and data used abroad don’t come out of their UK monthly plan allowance or incur out of bundle charges.

EE customers can opt-in any time - in the UK before they travel or when they’re abroad – by texting EUROPASS or EURODATA to 150. Once it’s added to their account, customers only pay on days they use their phone in EE’s Europe Zone, so there’s no need to take it off when they come home.

The new passes add to EE’s range of roaming offers for Europe and the Rest of the World. With EE’s roaming data add-ons you only ever pay for what you choose – there are no run on rates and no unexpected data roaming charges. This summer, EE has also introduced new data add-ons outside Europe starting from £5.

In addition to EE’s Euro Pass for consumers and small business customers, EE offers 4G roaming in over 45 destinations worldwide. EE also offers 4G roaming in a growing list of countries to corporate customers as well, providing superfast data speeds overseas with excellent value and cost control thanks to new EE Business Data Traveller plans. For more information on roaming for corporate customers, please visit http://www.ee.co.uk/corporateroaming

For more information on using an EE phone abroad and all of EE’s add-ons and standard roaming rates around the world, visit www.ee.co.uk/roaming or www.ee.co.uk/businessabroad for small business customers.

Notes to editors

* Business Extra plans come with a different range of inclusive minutes, texts and data . EE Europe Zone includes: Austria, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Vatican City.

For EE’s 4G destinations abroad for Consumer and Small Business customers see ee.co.uk/4gabroad

EE is the largest and most advanced digital communications company in Britain, delivering mobile and fixed communications services to consumers, businesses, government and the wholesale market. EE has approximately 14,000 employees and 548 retail stores, and serves more than 30 million customers across its mobile, fixed and wholesale businesses.

EE runs the UK's biggest and fastest mobile network, pioneering the UK's first superfast 4G mobile service in October 2012 and is the first European operator to surpass the 10million 4G customer landmark. EE's 4G coverage today reaches more than 90% of the UK population. EE’s 2G coverage reaches 99% of the population while 3G reaches 98%. EE's superfast fibre broadband service covers 74% of the UK population, and ADSL broadband service covers 98.7% of the population.

In the last few years, EE has received extensive independent recognition including being ranked the UK's best overall network by RootMetrics®; Best Network at the 2014 and 2015 Mobile News Awards; Fastest Network at the 2013 and 2014 uSwitch Awards; Best Network at the 2014 Mobile Choice Consumer Awards and the What Mobile Awards 2013 and 2014; Number One for Network Innovation at the 2013 Recombu Awards; Best Mobile Network at the 2014 Recombu Awards; Best Network for Business at the 2013 and 2014 Mobile Industry Awards; and Best Consumer Network at the 2014 Mobile Industry Awards.

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EE Expands Roaming Options And Introduces Travel Data Pass

EE looks to challenge Three in the European roaming stakes

EE has replaced its Euro Data Pass European roaming service with Travel Data Pass, a service offering mobile broadband access while abroad below the normal steep rates charged by operators.

The new mobile data option expands beyond European countries and into popular tourist destinations such as the USA, Canada, Thailand and Australia.

The service looks to bring some competition against Three’s ‘Feel at Home’ option , which gives its customers the option to use their data, messaging and voice services at the same rate as they would pay in the UK when they are abroad in on of 42 qualifying destinations.

EE Travel Data Pass

Even at £3 a day, 500MB of data allowance might not seem like much at all. However, the proliferation of Wi-Fi hotspots, despite security concerns , means that most people are never too far away from free access to the internet. SO the service would appear to be a boon for frequent flyers for business, where having access to mobile internet on the go, where Wi-Fi delivery is not always ideal, could see the difference between then relying to an urgent email whereby the company’s decisions determines success or failure.

EE customers can also purchase ‘add-ons’ for their mobile plan which offers a veritable plethora of data roaming options, ranging from a steep £5 for a day’s access to 5MB, to £5 for 20MB.

“Current users of the Euro Data Pass will be automatically transferred over to Travel Data Pass and enjoy these new benefits when they next travel to any of the listed countries,” said EE.

“To opt-in to Travel Data Pass benefits, EE customers should simply text the word TRAVEL to 150 using their phone and they will automatically be enrolled for the duration of their contract. There is no need to remove it upon return to the UK and users will only be charged on the days they use mobile data abroad in an included country.”

EE new roaming options could be seen as an attempt to win back favour after problems with its network blighted the ability for its customers to make calls, send texts and access data abroad .

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BUSINESS ROAMING

• Roaming FAQs
• Calling abroad

Business roaming

Want to use your phone outside the UK? You may be able to roam for no extra charge with your chosen plan. Or you could pick an EE Business roaming plan to save overseas. Follow our simple steps to get the right roaming for you – starting by texting ROAMING to 150:

• Text ROAMING to 150 to check what roaming you have
• Choose where you’ll be roaming
• Text or chat to start a roaming plan
• Text to stop a roaming plan

Text  ROAMING  to  150  for free. We’ll text you back to:

• either confirm you have roaming set up already
• or to let you know how to set up roaming.

So you may not need to do any more than text  ROAMING  to  150  – you may already be set up to roam.

If you’re not already set up to roam, pick a country to find out what you’ll need to do:

Roaming in Ireland

You don’t need to do anything to roam in Ireland.

Calls, texts and data in the Republic of Ireland are included in the allowance of every EE Business plan. In the Republic of Ireland you can call and text UK mobile networks and UK landlines starting 01, 02 and 03 for no extra charge (mobile and landline numbers to Jersey, Guernsey and Isle of Man not included).

Roaming in Europe

For roaming in Europe, the countries in our Europe Zone are Austria, Azores, Belgium, Bulgaria, Croatia, Cyprus (excludes northern Cyprus), Czech Republic, Canary Islands, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Isle of Man, Italy, Jersey, Latvia, Lichtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Mayotte, Monaco, Netherlands, Norway, Poland, Portugal, Reunion Islands, Romania, San Marino, Saint Martin (French), Saint Barthelemy, Slovakia, Slovenia, Spain, Sweden, Switzerland and the Vatican City (Italy).

Check your plan to find out how to roam in Europe

Different plans have different ways to roam in Europe, so you’ll need to know your plan to know what you need to do:

Started your plan before 27 October 2021? You don’t need to do anything to roam in Europe. You can use your minutes, texts, and data allowance in our Europe Zone at no extra cost.

On a Business Connect plan? You don’t need to do anything to roam in Europe. You can use your minutes, texts, and data allowance in our Europe Zone at no extra cost.

On an All Rounder plan or  Full Works plan ? You can choose an Inclusive Extra to roam in Europe, and beyond. Use your plan's minutes, texts and data allowance in EU, USA, Canada, Mexico, Australia, New Zealand, China and South Africa as you would at home. Text  PICK  to  150  to choose a Roam Abroad Inclusive Extra or £10.79 Roam Abroad Monthly Pass.

On any other EE Business plan? You’ll pay £2.15 for each day you use your phone in our Europe Zone.

• You don't need to do anything  – if you call, text or use data, you'll be charged £2.15 for that day, and if you don't, you won't.
• Your allowances work just like at home  – and you can buy more data if you need to. For mobile data, there’s a  fair use policy  of 50GB in our Europe Zone.
• We’ll add any £2.15 daily charges to your bill automatically.

Roaming anywhere else around the world

All EE Business customers pay standard roaming charges for calls and texts when outside of the UK, Ireland or our Europe Zone. Check the  Roaming Services  section on  Out of bundle charges  to see what you’ll pay.

If you’re happy to pay standard roaming charges for calls and texts, you don’t need to do anything.  However, we offer add-ons so you can roam and save in countries around the world.

No EE Business plan includes mobile data outside our Europe Zone as standard. So if you want to use mobile data outside our Europe Zone, you’ll need to take action before you travel.  You can choose from a range of add-ons to use mobile data outside our Europe Zone.

On an All Rounder plan or  Full Works plan ? You can choose an Inclusive Extra to roam in EU, USA, Canada, Mexico, Australia, New Zealand, China and South Africa. You’ll use your plan’s minutes, text and data allowances as normal. Text  PICK  to  150  to choose a Roam Abroad Inclusive Extra or £10.79 Roam Abroad Monthly Pass. And roam as you would at home.

On any other EE Business plan? You can choose a Business Daily Passport or a World Daily Passport to pay a fixed price for calls, texts and data each day. Just check where you’re travelling to, and add a passport to roam there – for a set price every day you’re away. See  Step 3  to find out more about what countries are covered and all the benefits you’ll get.

Business Daily Passport

13 countries Unlimited calls Unlimited texts 1GB data each day £8.44 each day Text  PASSPORT  to  150

With a Business Daily Passport you can call and text all you want plus use 1GB of data in USA, Australia, Canada, China, India, Israel, New Zealand, Qatar, Russia, Singapore, South Africa, Thailand, and Turkey. All for £8.44 a day.

Text  PASSPORT  to  150  to get the Business Daily Passport. You’ll need to text from every phone you want to roam with.

If you need further help use Live chat by clicking 'Need Help?' on this page or you can WhatsApp us on 07483 126705:

It can take up to 24 hours to set up a Business Daily Passport, so it’s important to make sure you’re set up before you set off.

World Daily Passport

59 countries Unlimited calls Unlimited texts 1GB data each day £10.56 each day Text  WORLD PASSPORT  to  150

With a World Daily Passport you can call and text all you want plus use 1GB of data in Albania, Argentina, Armenia, Australia, Bahrain, Bangladesh, Barbados, Belize, Bermuda, Bosnia and Herzegovina, Brazil, Cambodia, Canada, Chile, China, Colombia, Costa Rica, Dominican Republic, Ecuador, Egypt, Georgia, Ghana, Hong Kong, India, Indonesia, Israel, Jamaica, Japan, Kenya, Kuwait, Macedonia, Malaysia, Mexico, Moldova, Montenegro, Morocco, New Zealand, Nicaragua, Nigeria, Oman, Pakistan, Peru, Philippines, Qatar, Russia, Saudi Arabia, Serbia, Singapore, South Africa, South Korea, Sri Lanka, Taiwan, Thailand, Turkey, Ukraine, United Arab Emirates, United States, Uruguay and Venezuela. All for £10.56 a day.

Text  WORLD PASSPORT  to  150  to get the World Daily Passport. You’ll need to text from every phone you want to roam with.

If you need further help use Live chat by clicking 'Need Help?' on this page or you can WhatsApp us on 07483 126705:

It can take up to 24 hours to set up a World Daily Passport, so it’s important to make sure you’re set up before you set off.

Inclusive Extras on Smart plans and Full Works plans

• Use your plan’s calls, texts and data outside the UK
• Roam Abroad Inclusive Extra
• £10.79 Roam Abroad Monthly Pass
• Text PICK to 150

With a roaming Inclusive Extra you use your plan’s call, text and data allowances in the EU, USA, Canada, Mexico, Australia, New Zealand, China and South Africa.

Text PICK to 150 to choose your roaming Inclusive Extra (Smart plans and Full Works plans only).

Text  STOP PASSPORT  to  150  to go back to standard roaming rates. You’ll need to text from every phone you want to stop roaming with.

It’s important to note that after you’ve started your Business Daily Passport you’ll need to pay for every day until you stop it – even if you don’t use your phone for roaming.

Text  STOP WORLD PASSPORT  to  150  to go back to standard roaming rates. You’ll need to text from every phone you want to stop roaming with.

It’s important to note that after you’ve started your World Daily Passport you’ll need to pay for every day until you stop it – even if you don’t use your phone for roaming.

Inclusive Extras on Smart plans and  Full Works plans

Text  PICK  to  150  to choose an Inclusive Extra to replace your roaming Inclusive Extra (Smart plans and Full Works plans only).

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TravelPass SM Countries

Now your wireless plan travels just like you do. For just $5 a day per line in Mexico and Canada and $10 a day per line in more than 210 countries and destinations you can take your domestic talk, text and data allowances with you. You're only charged on the days you use your device abroad. It's an economical way to stay connected while you travel.

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BT Mobile roaming explained for international & EU countries

You can roam in most countries with BT Mobile .

BT Roam Like Home is available for free with all BT Mobile plans, which allows you to use your regular allowance in 47 European destinations at no additional cost.

For countries outside the EU, you can buy a Travel Data Pass, which gives you 500MB data for 24 hours in selected countries.

If you have not purchased a Travel Data Pass, or for countries not included with the Travel Data Pass, you can roam and use BT, however you won’t be able to use your regular allowance. Instead, you will be charged at an out of plan rate, which can be expensive.

What's the best BT Mobile SIM for roaming?

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All BT Mobile SIMs include free EU roaming with Roam Like Home.

You can find the cheapest BT Mobile SIM Only deals by using our comparison tools. BT SIMs will work with all phones, including the latest Samsung Galaxy S24 and Apple iPhone 15 .

BT Mobile will continue free EU roaming after Brexit with BT Roam Like Home.

BT Roam Like Home is free with all BT Mobile plans. It will allow you to use your regular allowance in 47 European destinations at no additional cost.

If you go over your allowance, you will automatically be charged between 9.47p and 11.42p per MB (depending on your plan), unless you purchase a data add-on.

Regardless of your plan or add-ons purchased, there is a 50GB data per month fair usage policy. If you go over this limit, your service may be limited.

The following 47 EU countries are included with BT Roam Like Home, and belong to Zone 1a and Zone 1b:

• Canary Islands
• Czech Republic
• French Guiana
• Isle of Man
• Liechtenstein
• Netherlands
• Portugal (including Azores and Madeira)
• Saint Barthelemy
• Saint Martin
• Switzerland
• United Kingdom
• Vatican City

If you go over your allowance, you may be charged for additional usage. The amount you are charged depends on the country you are in.

If you’re within an EU destination covered by BT Roam Like Home, you will be charged at between 9.47p and 11.42p per MB over your regular allowance.

Alternatively, you can avoid the out of plan rates by purchasing a data add-on.

A data add-on lasts for one month and will be applied to your regular plan, meaning you can use it within the UK and in Roam Like Home European countries.

For any country outside the EU or not covered by Roam Like Home, you will not be able to use your plan’s allowance. Instead, you will be charged at the BT out of plan rate .

Alternatively, you can purchase a BT Mobile Travel Data Pass add-on for data in selected countries.

By purchasing a BT Mobile Travel Data Pass, you will get a set amount of data to use in 12 selected countries outside the UK and the EU.

For £6, you will get 500MB data for 24 hours.

Any unused data after 24 hours will be lost. You must repurchase the add-on after 24 hours if you wish to continue using the Travel Data Pass.

You can purchase a Travel Data Pass from your BT account .

To track your Travel Data Pass usage, you can login to your BT account or download the My BT app .

The BT Mobile Travel Data Pass add-on works within the following 12 countries:

• New Zealand
• South Africa
• United Arab Emirates
• United States

Yes, regardless of the plan you have, the maximum amount of data you can use when roaming in a given month is 50GB, as defined in the fair usage policy.

This fair usage policy even applies to plans that have a data allowance greater than 50GB.

BT Mobile state that if you break the fair usage policy, you may have to pay a surcharge.

Countries outside the UK are grouped via zones.

If you go over your allowance in an European Roam Like Home country, or you use BT Mobile in another international country not covered by Roam Like Home, you will be charged at an out of plan rate.

It is important to plan ahead and track your data usage, as the out of plan rates can be very expensive.

The maximum amount BT will automatically charge for out of plan rates when roaming internationally is £45 per month. However, it is possible to remove this cap by contacting BT.

The following tables show the BT Zones and out of plan charges for their respective zones.

No, the maximum speeds you can receive when roaming with BT Mobile is 4G. 5G speeds may be available in the future.

There are 29 countries where BT Mobile will not work:

• Ascension Island
• Christmas Islands
• Cocos Islands
• Diego Garcia
• French Polynesia
• Marshall Islands
• New Caledonia
• Norfolk Island
• North Korea
• Northern Marianas
• Rodriguez Island
• Ross Island
• Western Samoa
• Sao Tome and Principe
• Solomon Islands

Yes, all BT Mobile customers can roam for free within the EU and selected European countries, with BT Roam Like Home.

Before roaming with BT Mobile you must enable roaming in your BT Mobile account. You can do this by logging into your BT account and checking the settings under My Mobile .

Then, you must enable roaming on your phone.

For Android users:

• Go to Settings
• Go to Connections -> Mobile networks -> Roaming
• Enable Data roaming

For iPhone users:

• Go to Mobile data -> Mobile Data Options
• Enable Data Roaming

Yes, you will be charged at an out of plan rate, unless you purchase a data add-on for European countries or Travel Data Pass for selected international countries.

Yes, you can tether to other devices when roaming with BT Mobile . The same data limits that apply internationally will also apply when tethering internationally.

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