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Planet cruise, cruise.co.uk, p&o cruises.
IgluCruise Reviews
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Reviews 4.8.
46,280 total
Most relevant
Great service
As per usual, the agent who dealt with my query and consequent booking was exceptionally helpful and informative. My questions were answered fully and the agent Glenn Wallis was very polite. I have booked quite a few times with Iglu and will continue to do so as long as this service continues along with their good deals and value for money. Thank you Glenn.
Date of experience : 14 June 2024
Smooth booking experience.
Having made an enquiry I got an email and (missed) phone call. The email had the telephone number of one your representatives - Lisa Crick. She answered my questions, helped me locate a suitable cabin, provided some insights into the dining bookings and in short was very helpful and personable. Once again I was pleased to book with IGLU.
Date of experience : 30 May 2024
Good customer care
I saw an holiday that we liked the sound of but needed more information before I booked it. Rang Iglu who we have used many times before and spoke to Paul who answered all my queries and more. I thanked Paul and informed him that I would ring him back after speaking to my husband which I did and then we booked the cruise. Paul was polite, knowledgeable and professional in my interactions with him. I will in future use Paul to book further holidays.
Date of experience : 07 June 2024
Everyone was helpful
It took some time to be able to book from the quote being received. The staff were all really helpful, to include using experience to help pick the best room. The process to book was really easy and I got great recommendations for when I'm there.
Date of experience : 17 June 2024
Got an excellent deal
The Iglu agent, Anthony, was most helpful and polite in finding me the best deal for me; I felt assured so much that I decided to make the booking there and then with Anthony! I got a very good deal and I’m very excited about the upcoming cruise !
Date of experience : 08 June 2024
What fantastic customer service.
What fantastic customer service. Laura was friendly, knowledgeable and did not give us the hard sell. She emailed all information I requested and then updated information and prices as my query changed! I was able to contact her directly using her extension number once I was satisfied I wanted to go ahead. Thanks Laura
Date of experience : 15 June 2024
Every thing was sorted from beginning…
Every thing was sorted from beginning to end for our trip, Could not have been easier and Daniel was very helpful and most informative, took me through it all effortlessly. Excellent service.
Friendly and helpful agent made booking easy.
The agent was really friendly and clear. I had a list of questions and she was instantly able to answer them. I rarely book a holiday, other than with a travel agent, but I found the process very straightforward. I’d done my research and, as this was not my first cruise, I knew what I wanted to book. I was delighted with the way the email also directly linked me to the P&O website that I am familiar with.
They were absolutely brilliant
They were absolutely brilliant. Nothing was too much trouble to help us .never had any complaint about igloo .we will definitely be using you again .
Date of experience : 03 June 2024
Good booking experience.
Lisa, our cruise specialist, was very helpful and efficient and not at all pushy. She found a great location on the ship for the grade of cabin we were looking for. The booking process was very smooth.
Sue Thomas made my day
Sue Thomas was extremly helpful, nothing was too much trouble. She explained the booking process clearly as we went along. She answered all my questions and arranged my booking without any fuss. Sue made sure I understood everything and offered me future assistance should I require it. All in all an excellent start to my holiday.
Date of experience : 06 June 2024
Iglucruise is the Best
I didn't hesitate in phoning Iglucruise to book my cruise for this year. They are friendly, efficient and knowledgeable, on every aspect of the cruise that l was interested in. All my queries were answered to my satisfaction, and the booking was confirmed quickly. I was extremely pleased with the result of my phone call. I will always use Iglucruise.
Date of experience : 05 June 2024
WORST EXPERIENCE WITH A TRAVEL PROVIDER
Absolutely disgusted with the customer service this company provides. Despite MANY times contacting Iglu it took 18 days from paying the fee to change the spelling error on boarding card. Promised a call back every time and they never called. It was ONLY changed once legal action was threatened did they complete the name change. Again, promised phone calls back to change our cabin over, as able to in our booking terms and shock, nothing has been done! So with less than two weeks until we depart we still don’t have the cabin issue sorted. Completely incompetent company in our experience and legal action will be taken.
Date of experience : 29 May 2024
Our first cruise
First cruise ever.so amazing from start to finish. the crew where outstanding. A special shout out to Maria our waitress on most evenings outstanding and very attentive. I was wary about cruising but so much going on,we didn't get bored.cabin new left our cabin spotless daily..if you have never cruised before,boy are you in for a treat.enjoy s we did.oh and watch the cruise videos on you tube,so informative.
Jo telephoned me back at my…
Jo telephoned me back at my convenience. Was informative professional and friendly. Explained everything and was booked, no fuss excellent customer service as always. Been using Iglu for years don't trust anyone else. Always competitive
Rhianna - Excellent Service Agent
Rhianna, the agent who dealt with our queries was knowledgeable, friendly, patient & professional throughout our call; answering our numerous questions & providing answers to queries raised. We had to change the date of our cruise & she dealt with admirably ensuring we obtained the best deal for us. Thank you Rhianna.
Date of experience : 13 June 2024
My experience with booking with Iglu…
My experience with booking with Iglu has been excellent. Daisy has been extremely helpful, nothing has been too much trouble and she has found a fantastic deal for us
Found booking our cruise with Wendy…
Found booking our cruise with Wendy from Iglu cruises a really easy process .Wendy was extremely helpful and very knowledgeable about the cruise and the hotel we are staying in before our cruise
So far, so good.
We were pleased with the Virgin Voyager deal we bought today from Iglu. Amber was so pleasant and professional...She tailor-made a cruise package for us and was very helpful. We look forward to our cruise , and we hope the rest of the experience will be as 'plain-sailing' as it has been so far!
Excellent cruise advisor
An excellent cruise advisor named Jack helped me with my enquiry. He went through all the details with me and following our conversation I booked the cruise. Keep up the great work. This is cruise number 4 I have booked with iglu in the last 2 hyears.
Date of experience : 16 June 2024
Suggested companies
Planet cruise, cruise.co.uk, p&o cruises.
IgluCruise Reviews
In the Cruise Agency category
Visit this website
Company activity See all
Write a review
Reviews 4.8.
46,280 total
Most relevant
Great service
As per usual, the agent who dealt with my query and consequent booking was exceptionally helpful and informative. My questions were answered fully and the agent Glenn Wallis was very polite. I have booked quite a few times with Iglu and will continue to do so as long as this service continues along with their good deals and value for money. Thank you Glenn.
Date of experience : June 14, 2024
Smooth booking experience.
Having made an enquiry I got an email and (missed) phone call. The email had the telephone number of one your representatives - Lisa Crick. She answered my questions, helped me locate a suitable cabin, provided some insights into the dining bookings and in short was very helpful and personable. Once again I was pleased to book with IGLU.
Date of experience : May 30, 2024
Good customer care
I saw an holiday that we liked the sound of but needed more information before I booked it. Rang Iglu who we have used many times before and spoke to Paul who answered all my queries and more. I thanked Paul and informed him that I would ring him back after speaking to my husband which I did and then we booked the cruise. Paul was polite, knowledgeable and professional in my interactions with him. I will in future use Paul to book further holidays.
Date of experience : June 07, 2024
Everyone was helpful
It took some time to be able to book from the quote being received. The staff were all really helpful, to include using experience to help pick the best room. The process to book was really easy and I got great recommendations for when I'm there.
Date of experience : June 17, 2024
Got an excellent deal
The Iglu agent, Anthony, was most helpful and polite in finding me the best deal for me; I felt assured so much that I decided to make the booking there and then with Anthony! I got a very good deal and I’m very excited about the upcoming cruise !
Date of experience : June 08, 2024
What fantastic customer service.
What fantastic customer service. Laura was friendly, knowledgeable and did not give us the hard sell. She emailed all information I requested and then updated information and prices as my query changed! I was able to contact her directly using her extension number once I was satisfied I wanted to go ahead. Thanks Laura
Date of experience : June 15, 2024
Every thing was sorted from beginning…
Every thing was sorted from beginning to end for our trip, Could not have been easier and Daniel was very helpful and most informative, took me through it all effortlessly. Excellent service.
Friendly and helpful agent made booking easy.
The agent was really friendly and clear. I had a list of questions and she was instantly able to answer them. I rarely book a holiday, other than with a travel agent, but I found the process very straightforward. I’d done my research and, as this was not my first cruise, I knew what I wanted to book. I was delighted with the way the email also directly linked me to the P&O website that I am familiar with.
They were absolutely brilliant
They were absolutely brilliant. Nothing was too much trouble to help us .never had any complaint about igloo .we will definitely be using you again .
Date of experience : June 03, 2024
Good booking experience.
Lisa, our cruise specialist, was very helpful and efficient and not at all pushy. She found a great location on the ship for the grade of cabin we were looking for. The booking process was very smooth.
Sue Thomas made my day
Sue Thomas was extremly helpful, nothing was too much trouble. She explained the booking process clearly as we went along. She answered all my questions and arranged my booking without any fuss. Sue made sure I understood everything and offered me future assistance should I require it. All in all an excellent start to my holiday.
Date of experience : June 06, 2024
Iglucruise is the Best
I didn't hesitate in phoning Iglucruise to book my cruise for this year. They are friendly, efficient and knowledgeable, on every aspect of the cruise that l was interested in. All my queries were answered to my satisfaction, and the booking was confirmed quickly. I was extremely pleased with the result of my phone call. I will always use Iglucruise.
Date of experience : June 05, 2024
WORST EXPERIENCE WITH A TRAVEL PROVIDER
Absolutely disgusted with the customer service this company provides. Despite MANY times contacting Iglu it took 18 days from paying the fee to change the spelling error on boarding card. Promised a call back every time and they never called. It was ONLY changed once legal action was threatened did they complete the name change. Again, promised phone calls back to change our cabin over, as able to in our booking terms and shock, nothing has been done! So with less than two weeks until we depart we still don’t have the cabin issue sorted. Completely incompetent company in our experience and legal action will be taken.
Date of experience : May 29, 2024
Our first cruise
First cruise ever.so amazing from start to finish. the crew where outstanding. A special shout out to Maria our waitress on most evenings outstanding and very attentive. I was wary about cruising but so much going on,we didn't get bored.cabin new left our cabin spotless daily..if you have never cruised before,boy are you in for a treat.enjoy s we did.oh and watch the cruise videos on you tube,so informative.
Jo telephoned me back at my…
Jo telephoned me back at my convenience. Was informative professional and friendly. Explained everything and was booked, no fuss excellent customer service as always. Been using Iglu for years don't trust anyone else. Always competitive
Rhianna - Excellent Service Agent
Rhianna, the agent who dealt with our queries was knowledgeable, friendly, patient & professional throughout our call; answering our numerous questions & providing answers to queries raised. We had to change the date of our cruise & she dealt with admirably ensuring we obtained the best deal for us. Thank you Rhianna.
Date of experience : June 13, 2024
My experience with booking with Iglu…
My experience with booking with Iglu has been excellent. Daisy has been extremely helpful, nothing has been too much trouble and she has found a fantastic deal for us
Found booking our cruise with Wendy…
Found booking our cruise with Wendy from Iglu cruises a really easy process .Wendy was extremely helpful and very knowledgeable about the cruise and the hotel we are staying in before our cruise
So far, so good.
We were pleased with the Virgin Voyager deal we bought today from Iglu. Amber was so pleasant and professional...She tailor-made a cruise package for us and was very helpful. We look forward to our cruise , and we hope the rest of the experience will be as 'plain-sailing' as it has been so far!
Excellent cruise advisor
An excellent cruise advisor named Jack helped me with my enquiry. He went through all the details with me and following our conversation I booked the cruise. Keep up the great work. This is cruise number 4 I have booked with iglu in the last 2 hyears.
Date of experience : June 16, 2024
COMMENTS
e-Documents (including invoices and tickets) dispatched by 1st Class Post: £10 per dispatch. Late payments / balance extension requests (on our acceptance): £10 per person. IgluCruise terms and conditions for cruise holidays booked with Iglu. Please read them carefully as they set out our respective rights and obligations.
How do I apply? You can apply to pay your holiday by Direct Debit by logging in to your customer portal and selecting the direct debit payment method. You will then be able to choose the day of the month you'd like the payment to be taken and the number of instalments required.
Payment Plan. Bank Transfer (powered by American Express) payment process. Do you accept cheques? Can I settle my balance differently to how I paid my deposit? What credit cards do you accept? Will there be a charge? Can I pay some of my holiday balance prior to the due date? Why does the balance due date on my Iglu Booking Confirmation and ...
Cancellation Policy. I cannot travel on the date I have booked, can I change the date of my sailing? What are the charges if I need to cancel my booking? If my cruise is cancelled, what are my options when picking an alternative cruise at a later date? If I cancel my cruise, will a £25pp cancellation charge be added?
Our booking terms and conditions. 1 year ago. Updated. For our full up-to-date booking terms, visit our Agency Terms of Business page. If you have booked an Iglu package, please visit our Iglu.com Package Holiday Booking Conditions page.
Terms & Conditions. Please see our T&Cs for cancellations, changes, payments, insurance etc. If Iglu Cruise is your travel agent, please see here. If Iglu Cruise is your tour operator, please see here. Cruise Holidays. As the UK's largest cruise specialist travel agency, we have the greatest choice and prices when it comes to choosing the ...
A great way to spread the cost of your holiday. Payments will be automatically calculated for you, based on the first payment date. Peace of mind that paying for your cruise is all taken care of. Payments will be taken without you having to remember to log into your booking each month. Speak to one of our Cruise Specialists for more information ...
The easiest way to arrange payment of your balance is by opting into our Payment Plan or via other option in our My Booking. To log in, use your Iglu Booking Reference and your personal information. Once logged in, you will find details of how to pay by either: Please note that if you've booked last minute or the sailing is within 16-19 weeks ...
Cruise Line and the amount of time prior to departure that your balance payment will be due: MSC Cruises. Holiday duration up to 14 nights = 15 weeks. Holiday duration 14 nights + if different = 19 weeks. Celebrity Cruises. Holiday duration up to 14 nights = 16 weeks. Holiday duration 14 nights + if different = N/A. Norwegian Cruise Line.
We will contact you when the time comes to pay any outstanding balance on your holiday, in the meantime please take some time to familiarise yourself with our updated payment procedures below. Following new UK legislation from 13th January 2018 we have revised our policies and made a few changes in the way that you pay for your holiday.
Welcome to My Booking! To log in you will need your Booking ID, email address, postcode and the date of birth of the lead passenger. What is your Email Address?
Your Account | Iglu Cruise
Sign in or create an account to access your booking details, manage your preferences and enjoy exclusive offers from Iglu Cruise.
Cancellation Policy. I cannot travel on the date I have booked, can I change the date of my sailing? What are the charges if I need to cancel my booking? If my cruise is cancelled, what are my options when picking an alternative cruise at a later date? If I cancel my cruise, will a £25pp cancellation charge be added?
Iglu Cruise terms and conditions. ... Payment. In order to confirm your chosen holiday, a deposit amount advised to you by your reservation agent (or full payment if booking within 17 weeks of ...
Urgent Enquiries. If you have an urgent query and you are departing in the next 3 weeks, please phone us. Open Mon-Sat 10am-5pm, Sun 10am-4pm. Call 0203 848 3679.
Sorry to ask this on the forum. I have spoken with VV sailor services and Iglu and have not received a satisfactory answer from either. I am hoping someone with past experience can put my mind at rest. I have booked a cruise with Iglu and settled up well in advance. However, I am still getting re...
Do not book with Iglu! 19 Dec 2023, 10:10. Mis-sold a holiday, be very careful when booking! Called and spoke to Antony to get information about our first cruise - Spice Route, India & Sri Lanka from Singapore to Mumbai with Stays, 5 February 2024 (18 nights). Antony (Ext 2147) confirmed that the balcony cabin was available, (even when I asked ...
Established in 1998, Iglu Cruise is the UK's largest independent cruise agent. With over 200 dedicated in-house experts between our offices in Wimbledon and Portsmouth, and homeworkers, offering specialist cruise holidays and deals to over 3000 ports in 30 destinations from over 20 cruise lines. This gives us the best variety of cruises anywhere!
Do not book with Iglu! Dec 19, 2023, 5:10 AM. Mis-sold a holiday, be very careful when booking! Called and spoke to Antony to get information about our first cruise - Spice Route, India & Sri Lanka from Singapore to Mumbai with Stays, 5 February 2024 (18 nights). Antony (Ext 2147) confirmed that the balcony cabin was available, (even when I ...
Wine or Beer Offer - Terms & Conditions. - Valid on new confirmed bookings made between 25th May 2024 and 30th June 2024. - Only valid on bookings with a total value over £2500 (This is the value of the booking excluding lift passes and ski hire). - One case of wine (6 bottles), or case of beer (24 bottles) per booking (up to the value of £50 ...
Established in 1998, Iglu Cruise is the UK's largest independent cruise agent. With over 200 dedicated in-house experts between our offices in Wimbledon and Portsmouth, and homeworkers, offering specialist cruise holidays and deals to over 3000 ports in 30 destinations from over 20 cruise lines. This gives us the best variety of cruises anywhere!
WIN a cruise with Iglu Cruise. Terms and Conditions. To enter the competition you must be: (a) a UK resident; and (b) 18 years old or over at the time of entry. By entering the competition you are deemed to accept and be bound by these terms and conditions. ... Subject to Iglu Cruise's standard payment and cancellation guidelines. Travel ...