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Royal Caribbean International 4+

Make the most of your cruise, royal caribbean cruises ltd..

• #32 in Travel
• 4.8 • 727.5K Ratings

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Description.

A lifetime of vacations, at your fingertips Explore cruises – from Europe to Alaska, the Caribbean to Asia – and book with just a few taps. Tackle all your travel planning, too. Find and book great deals on flights, explore transportation and lodging options, and plan your entire journey. Learn more about our brands, ships, and destinations by watching exciting videos. And learn about the benefits of our loyalty program, the Crown & Anchor® Society. Enroll with a simple tap or track your tier and benefits if you’re already a member. Vacation planning, redefined Once you’re booked on a cruise, plan your entire vacation from the app. Reserve shore excursions for every port, purchase or upgrade beverage packages for endless toasts, and internet packages to stay connected while at sea, though the app is free to use on ship Wi-Fi. Put together the perfect spa day... or days... and make dining reservations at distinctive specialty restaurants. Explore other pre-cruise deals in the arcade, check out VIP Passes and make your cruise truly special with gifts and gear. And don’t forget to link reservations with your travel party so you can make plans together. Set sail like a pro As your cruise approaches, use the app to check-in and qualify for the fastest boarding experience. Before you head to the terminal on boarding day, begin your mandatory safety briefing and access your set sail pass. To plan all the fun, find all the shows and activities in the Daily Planner and build your personalized calendar. We’ll even remind you with a notification when you have plans. Be sure to smile for the camera because you’ll be able to view, purchase and download your photos right from the app (on select ships). Find your way around with detailed deck maps and chat with your travel party through group or 1-on-1 chats. Track your onboard expenses in the app (or not... you’ll be on vacation, after all) and learn how to book your next cruise while onboard for the best deals. After your cruise, you can continue to track your loyalty status and perks, keep up with the latest and greatest from our family of brands in the video library, and start planning and booking your next cruise. Because we know this won’t be your last! More than a cruise app Make sure you turn on auto-updates, so you can keep up with all the ways we improve the app for all your travel needs. Features may vary from ship to ship. App is free to download and use. In-app purchases available. Once onboard, connect to your ship's guest Wi-Fi. No internet package required. We continue to develop and enhance the app and are looking for your ideas and feedback. Email [email protected] and tell us what you’d like to see in the future.

Version 1.55.0

With this release, we enhanced the user experience by clarifying the use of onboard credit during checkout and how to reserve activities based on available inventory. We also improved the app's speed and usability, and fixed bugs. Make sure you turn on auto-updates, so you can keep up with all the ways we improve the app.

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727.5K Ratings

Making payments through the app.

I think it would be a great idea for you to update your app. When I click on my cruise, there should be an area for me to click on to pay on that particular cruise without me having to re-enter my name and reservation number since it’s already displayed in the cruise information portion that’s safe for me on your app. As with Norwegian , I click on that particular cruise and a drop-down screen or ask if I would like to make a payment or view my cruise reservation. If I click on make payment there is an additional screen that populates without me having to re-enter my cruise information. Isn’t that genius? It saves time and cuts out a step of someone having to click out of that screen and having to back write down a reservation number (that should already be there in the pop-up screen, considering it’s from that reservation that you’re making the payment from that brought you that next second screen. ) and have to enter it when it can already be there through the genius of technology. Please help us to work smarter not harder. Thank you for your time and consideration on this review. Tyrone M

Check in nightmare

We were on time for our 2:30 check in. We were directed to go to a line that had people ranging from 2:2:30 check ins. We then stood in line for 2 hours while they let people who had arrived late to go ahead of us. Why???? We had beat ourselves to get there on time. If you are late you should wait behind people who were on time. This calling people who were late to the front of the line went on for 1.5 hours. Ridiculous. Then there were people who had all kinds of exceptions that had to go ahead of us. The customers standing around me were mad and frustrated. The people wearing teal shirts were idiots and no one seemed to know what they were doing. The teal shirted idiots did not know what each were telling the customers waiting in line. I did not feel catered too. Also standing for 2hrs in the heat…no one offered water or drinks. The teal shirted idiots spoke harshly and were rude. I know we are all dealing with covid but we were asked to show proof 3 times through the check in process. Why? I even had to submit proof of vaccination days before. Why?? Get your act together Royal Caribbean. By the time I got through check in I was miserable hot sweaty and frustrated and thirsty. Cruise has not left yet so I’m hoping they can change my mind and emotions soon or part 2 to this review will be even more negative. I hope writing this review changes this process for someone. With technology it doesn’t have to be so hard.

Developer Response ,

Thank you for writing and sharing your experiences. We're sorry you had a problem, I'll pass your message along to our team for them to review.

I made a reservation for a junior suite in March, paid for the majority of the trip but still had a balance, I had a credit card on file that was going to be charged the remaining balance as we got closer to the trip, not seeing any activity I got curious see if everything was okay just to find out my reservation was cancelled, I lost it, I can’t believe that they didn’t call me, they said they sent email reminders but I’ve checked, my spam, junk & deleted emails and didn’t find anything from them, I luckily got some help from a customer service agent and was able to reinstate my trip, I paid the remaining balance and lost my junior suite accommodation, I now have a smaller room, I feel totally ripped off, the sad part is that there was junior suites available but they wanted to charge me an additional 2k , that real scum bag customer service, I may not ever referred royal Caribbean to anyone anymore, Shane on you royal Caribbean for trying to charge me double for something I already paid for, I’m totally disgusted, what ever happened to customer service, I called about 5 times trying to get help, I don’t want a free upgrade I just want what I paid for.

Thank you for writing and sharing your experiences. We sincerely apologize for the inconvenience you have faced. We have shared your message with our team for them to review.

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Royal Caribbean International

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A seamless experience is coming soon

If you use both the website and mobile app to plan your cruise, you may notice that some of your information is not the same between web and app. Rest assured, any differences will not affect your reservations.

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Royal Caribbean App - need two different logins?

By JFL789 , February 7, 2019 in Royal Caribbean International

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Likely an easy question, but do my wife and I both need separate Royal Caribbean App login and passwords so that we can both use at same time on ship?  Or can we both use the same login and password at the same time?

I know trying to have multiple logins happening into Cruise Planner won't work but maybe not quite the same?

Appreciate anyone who knows.

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We each use our regular RCI logins for the app on each of our devices. He uses his and I use mine. We both get to the same info onboard. 

At the website, my account is used for all bookings.

I just looked at the app. Even the booking I linked to my account for family cruising with us in another cabin populates in the app.  So, in theory, I can see their bookings too thru my login.

4 hours ago, JFL789 said: Likely an easy question, but do my wife and I both need separate Royal Caribbean App login and passwords so that we can both use at same time on ship? 

Eventually, you'll want separate accounts/logins so you can use the chat/texting feature in the app. For now, you can use the same login for both.

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