amsterdam tourist board contact

Amsterdam » Tips for visitors » Amsterdam tourist office

Amsterdam visitor center - tourist office

Amsterdam has two official visitor centers: one in the Amsterdam Schiphol Airport Terminal and one in front of the Central Station. These offices not only inform you about the city in a professional way but can also give you free small maps and folders with information about the city.

Online sources of informaton about Amsterdam

Before going to the tourist center, our pages might answer your questions about Amsterdams:

• Discount city passes
• Touristic attractions
• Accommodation
• Guided Tours

Amsterdam Schiphol Airport

I amsterdam visitor center Arrivals Hall 2. open daily from 7:00 to 22:00

Central Station

Located in a small wooden house outside of central station building on the station square. Between the central station main entrance and city center.

I amsterdam visitor center Stationplein 1 open daily from 9:00 to 18:00

Amsterdam Store

It is a place where you can buy local products and souvenirs. Like books, clothing, flowers, small gifts, but also food and drink that are local delicacies. They also sell entrance tickets to local events.

The I amsterdam store is located inside the central station building. It is not outside like the visitor center.

They are open from 10:00 to 19:00 on weekdays. And 9:00 to 18:00 on weekends.

Visiting the Netherlands

Apart from the Amsterdam office, there is also the National Board of Holland Tourism, which may be useful if you plan to visit any of the many tourist attractions out of Amsterdam, other old cities, museums in Haarlem, The Hague and Rotterdam, Dutch castles or the tulip gardens.

Tourist Information Offices

Plan your visit.

Tourist Information Offices (VVV-kantoren in Dutch) provide visitors with information on attractions and events in the city or region and assist in the reservation of overnight stays and the booking of activities.

Information point

In Amsterdam, only one information point is left. It is located in the I amsterdam Store    at the very back of Amsterdam Centraal Station.

They sell souvenirs, maps, books and tickets for museums and events.

At the I amsterdam Store is also an information point where you can come to find out what’s happening in Amsterdam, through personal advice or at the reading table that has iPads with Internet access.

Visiting address and contact

Amsterdam Tourist Information De Ruijterkade 28b-d, Amsterdam Centraal

Phone: +31 20 7026000 Email: [email protected] Opening hours: Mon-Fri 10:00-19:00 CET; Sat-Sun 9:00-18:00 CET

This information point is managed by Amsterdam's city marketing organisation amsterdam&partners.

Where to stay

Attractive hotels , bed & breakfast , houseboats , hostels , apartments.

Things to do

Siteseeing tours by boat , bike or bus , and daytrips.

What to see

Squares , historic buildings , museums and activities for kids.

Festivals , events , exhibitions , and free activities in Amsterdam

Your Trip to the Netherlands: The Complete Guide

Best Time to Visit

Weather & Climate

Airports in the Netherlands

Getting Around the Netherlands

Cities to Visit

Complete Guide to Amsterdam

Amsterdam's Public Transportation

Essential Dutch Phrases

One Week in the Netherlands

48 Hours in Amsterdam

Getaways From Amsterdam

Top Things to Do in the Netherlands

Castles to Visit in the Netherlands

Best Things to Do in Amsterdam

Things to Do With Kids in Amsterdam

Shopping in Amsterdam

Amsterdam's Top Markets

Live Music in Amsterdam

Amsterdam's Must-Visit Museums

Guide to the Keukenhof Flower Gardens

Must-Try Food in the Netherlands

Craft Beer in the Netherlands

Heineken Experience

Amsterdam's Top Restaurants

Nightlife in Amsterdam

Where Is the Tourist Office in Amsterdam?

Courtesy of VVV Tourist Office Amsterdam

The city tourist office in Amsterdam is located directly across the street from Amsterdam Central Station, at Stationsplein 10, in the lovely Noord-Zuid Hollands Koffiehuis (North-South Holland Café). Look out for the triple "V" (VVV is the abbreviation of the tourist info service) or the lowercase "i" on the café facade.

The staff is on hand to provide tourist information and make reservations. They also sell essentials such as books, maps, public transport cards, and tourist discount passes —not to mention a variety of "I Amsterdam"—branded souvenirs.

VVV Tourist Office Amsterdam

Stationsplein 10 1012 AB Amsterdam

The café itself is of special note: it's late-Art Nouveau architecture dates to 1911 when it served as a port of call for a commuter ferry. It is one of the few non-residential projects from Amsterdam-born architect Willem Leliman, who also invented the clever, mushroom-shaped posts that indicate directions on the country's cyclist and pedestrian trails.

There is indeed still a café on-site (albeit separate from the tourist office): the café has operated under the auspices of Loetje, a full-service café, and restaurant (kitchen open until 10:30 pm), since 2015. Loetje took over from the former Smits Koffiehuis, an Amsterdam institution that served customers at this spot for 95 years, since 1919; when the last member of the Smits family retired in 2013, the tradition of the Noord-Zuidhollanse Koffiehuis passed on to Loetje, already an established café chain in Amsterdam.

Holland Information Center at Schiphol Airport

Visitors who fly into Schiphol Airport can stop at the Holland Information Center, located at Schiphol Plaza in Arrivals 2.

VVV I Amsterdam Visitor Centre Schiphol 

Arrivals Hall 2 1118 AX Schiphol

What Does “VVV” Stand For?

Most Dutch don't even know the answer to this since the acronym is now the only name used for these Dutch tourist information centers. But VVV once stood for the Vereniging voor Vreemdelingenverkeer— a mouthful that means "Association for the Traffic of Foreigners." Thankfully, it has been retired as the official name in favor of "VVV Nederland."

The VVV has assisted tourists since 1885, when the first office opened in Valkenburg aan de Geul, in the southern province of Limburg, an ancient, walled city renowned for its Roman catacombs and its castles. Today there are nearly a hundred VVV offices across the country.

Amsterdam Tourist Discount Cards

A Travel Guide for How to Visit Amsterdam on a Budget

How to Plan a Perfect Trip to Amsterdam

20 Top Things to Do in Vienna, Austria

How to Travel from Amsterdam Airport to City Center by Train, Taxi, Bus, and Shuttle

Guide to Amsterdam Schiphol Airport

July in Amsterdam: Weather, What to Pack, and What to See

Tips for Celebrating New Year's Eve in Amsterdam

February in Amsterdam: Weather, What to Pack, and What to See

Top 10 Tips for Bike Safety in Amsterdam

September in Amsterdam: Weather, What to Pack, and What to See

How to Travel From Amsterdam to Venice by Train, Bus, Car, and Plane

How Much You Should Tip in Amsterdam

I amsterdam Visitor Discount Card

Discover Amsterdam with IAmAmsterdam.nl

Experience the best of Amsterdam with IAmAmsterdam.nl. Explore the iconic highlights, immerse yourself in the rich culture of over 70 museums, navigate the city with ease using public transport, enjoy a scenic canal cruise, and discover the city on two wheels with our bicycle rental service.

Discover the Vibrant City of Amsterdam

Immerse yourself in the rich culture and history of Amsterdam with IAmAmsterdam.nl. Explore the city's major highlights, visit over 70 museums, enjoy city-wide public transport, take a scenic canal cruise, and rent a bicycle to truly experience the charm of this beautiful city.

AMSTERDAM CITY

Canal Cruises: Discovering Amsterdam's Waterways

Embark on a canal cruise and immerse yourself in the beauty of Amsterdam's waterways. Learn about the city's history, admire the picturesque architecture, and enjoy a unique perspective of Amsterdam.

Exploring Amsterdam by Bike: A Cyclist's Paradise

Experience Amsterdam like a local by exploring the city on two wheels. Discover the bike-friendly infrastructure, scenic routes, and tips for a safe and enjoyable cycling adventure.

Hidden Gems: Off-the-Beaten-Path Spots in Amsterdam

Escape the tourist crowds and discover the hidden gems of Amsterdam. From charming neighborhoods to secret gardens, explore the lesser-known side of the city.

Top 10 Must-Visit Museums in Amsterdam

Explore the rich cultural heritage of Amsterdam with our list of the top 10 must-visit museums. From the Van Gogh Museum to the Rijksmuseum, discover the best art and history in the city.

About IAmAmsterdam.nl

Discover the best of Amsterdam with IAmAmsterdam.nl. Get access to major highlights, museums, public transport, canal cruises, and bike rentals. Explore the city like a local!

Subscribe newsletter

• Français

Welcome to the Netherlands

A small country that’s big on culture and nature

The Netherlands: fiercely independent, open-minded and full of pleasant surprises. Visit our amazing country and discover all the wonderful things it has to offer. Admire the groundbreaking architecture in our green cities, follow in the footsteps of the Dutch Masters or unwind in one of our many beautiful nature reserves. You’re cordially invited to immerse yourself in Dutch culture and truly feel like a local.

Cycling Lifestyle – How the Dutch spend their lives on bikes

Everyone cycles in the Netherlands – everywhere and all the time. Read our special cycling stories, meet cycling pioneers, and hop on a bike yourself to experience the Netherlands like a local.

Celebrate freedom in the Netherlands

Delve into the story of 80 years of Dutch freedom - from commemoration to celebration.

Vincent van Gogh: shaped by the Dutch countryside

Explore the beautiful Dutch landscape that led Vincent van Gogh to become one of the greatest painters of all time. Follow in his footsteps and experience the natural beauty of Brabant and Drenthe.

Wander around our national parks

Explore the Dutch national parks

With so many national parks, the Netherlands has something for everyone. Here are our top tips.

Explore our cities like a true local

A European Capital of Culture

The small city in the north that packs a big cultural punch.

A forward-looking medieval city

With its medieval city centre, Amersfoort is quite photogenic. Stroll the picturesque streets, enjoy great food at unique restaurants, shop till you drop or go on a cultural treasure hunt.

The most original city in the Netherlands

Rotterdam is a dynamic city with its own unique character. Find out why the city is well worth a visit.

State-of-the-art architecture in our youngest city

The newest city in the Netherlands might just surprise you with all it has to offer. ‘Ally’ is an open-air museum of modern architecture.

An old city that is young at heart

The beautiful city of Groningen brings young and old together and has something to offer for everyone.

Let’s go outside!

The Netherlands will be more colourful than ever in the coming months! Experience our thriving nature, get a breath of fresh air by the peaceful Wadden Sea or experience groundbreaking architecture in our vibrant cities. Wherever we may host you this spring, we will make sure you always feel welcome.

Things to do in spring

Wadden: Every island is unique

#visitnetherlands, your privacy settings.

By loading the photos, you accept that Holland.com uses cookies to share data with third parties as described in our privacy statement (holland.com/privacy).

The Netherlands in 7 stories

Dutch Masters

Dutch heritage

Water in the Netherlands

Nature in the Netherlands

Cycling in the Netherlands

Blooming Netherlands

Travel sustainably.

Did you know: The train is a great way to explore the Netherlands. You’ll be guaranteed to have the wind at your back! Read more

Travelling to the Netherlands

Although the Netherlands is a small country, its international connections are great, with several sustainable ways to find your way to our country. We have listed all the options for you so you can decide which mode of transport suits you best.

Transport in the Netherlands

If you come to the Netherlands, there is one thing you can be sure of and that is excellent public transport. Because whether you set off by train, bus, tram or metro, you can get around the whole country in a sustainable and pleasant way. Check out all the available options here.

Practical tips

How do you pack your suitcase as sustainably as possible? How does contactless payment work in the Netherlands? And how do you go about checking in on public transport? You will find the answers to these questions (and many more!) in this overview of practical tips for your holiday to the Netherlands.

How to enjoy a sustainable holiday in the Netherlands!

During your trip, you naturally want to experience all kinds of special things. But how do you keep your carbon emissions limited at the same time? At least these stories make one thing clear: responsible travelling certainly doesn't have to go at the expense of having fun. On the contrary!

If you have any questions or comments, please use the form below and we will get back to you as soon as possible.

29 Comments

Hallo, I sent an email about a group request on the 14th of March and I am still waiting for an answer. The group will come in June. Would be nice to hear from you soon. thanks!

captcha code does not appear!!!!

Are there any hotels in Amsterdam that have either a ceiling track hoist or a portable (mobile) hoist in an accessible room?

Dear Sir if we use debit card, what is the 1) tram fare per trip in Amsterdam? 2) metro fare per trip in Amsterdam? Thank you

captcha code does not appear!!!! i need help to get a guide for Amsterdam. can anyone help me? my email is here [email protected]

Hebben jullie interesse om een link te ruilen met: https://travelto.amsterdam

Hoor het graag!

Groeten Richard Beij

Verstuurd vanaf mijn iPhone

Dear sir/madam, On June 26th I’ve intended to buy Amsterdam&Region (3 day) tickets from the automat in Centraal Station (TNL464980), paid for two but while printing due to machine error could get only one. I have immidiately contacted the ticket office on the same floor, they told me the amount will be returned automatically and we bought the second ticket from the counter. The amount is not returned yet, I have alson contacted Connexion customer relations via their web site, but could not get any response. I’m waiting for 40,50 € return.

Hello Amsterdam Tourist Info, I’m contacting you from the european leader in parking reservations. I’ve seen you have covered parking in your website and thought we could have a collaboration to offer our 119 parkings in your blog post and when any user makes a reservation you could get a commission on that sale. I’d love to chat further about this with you, I’ll be awaiting your response to see if you are interested on this.

Would have loved to send a contact form but captcha is not working.

Best, Luis.

Captcha does not work. Hello, We are a party of 4 people. Hoping that the weather will be ok, we have rented electric bikes for the week we will spend in Amsterdam end of this month. We have a few ideas for where to go, expecting about 30-40 km per day. I wondered if you could tell us what are the best things to do, in your opinion ? Here are our ideas : (1) A north loop up to Zaans, then back through stootersplas lake,Landsmeer, noordhollandschkanaal. (2) A northeastern loop to durgerdam, Ransdorp, holysloot, back through buitengouw. (3) take the train to haarlem and then a loop through spaarndam, brederode castle, west through the dunes, the beach until zanvoort and back to haarlem. (4) Amstel river go one side and return the other side, maybe with on top a loop around Rondehoep. (5) take the train to Purmerend overwhere and then a loop to visit Edam, Volendam and Monnickendam.

Could you give us some advice about the itineraries which would be the most beautiful ? Do you have any warning to tell us for one of these itineraries ?

By the way, is it easy to take the train with the bikes ?

Thanks in advance Philippe

I CANNOT GET MY QUESTION TO SUBMID BECAUSE THE CODE IS NOT WORKING. CAN YOU SUGGEST WHO I CONTACT TO RENT A PERMANENT HOUSE BOAT ON THE CANAL NEAR THE TRAIN STATION? THANK YOU FOR YOUR HELP NANCY SCHMIDT USA

Your catchpa is not working.

I am visiting Amsterdam for a few days from 27th April. I have a wheat allergy known as Coeliac. If I consume anything which contains or comes into contact with (cross contamination) wheat flour I become very ill. How would I explain this in restaurants/cafes. I live in Wiltshire, U.K.

Thankyou for your assistance.

No captcha code. Please respond.

CAPTCHA doesn’t work. Nothing appears.

captcha does not appear

What is a CAPTCHA code?

I don’t know

I want do visit Amsterdam next year and see Bruce Springsteen on the 27th of May. Do you know a salesplace I can find 3 tickets? Online i couldn’t find anything. It seems to be sold out.

Good Day, We are going to be visiting Amsterdam in July, Because of our plans we are only going to be in the city a few hours following departing a cruise. We are trying to ascertain if there are any easily accessible Luggage lockers that we would be able to use for a few hours. We have looked at a company called Luggagehero, but not being familiar with the city and not being able to get an address or specific information of the facility until after reservations, that makes me uncomfortable. Any offerings or suggestions you could provide would be greatly appreciated.

<I like to know if its possible to let our bus stop at Roijkin tourboats to drop passagers ang collect them Im tourguide from Sweden

Dear MS/MR,

I tried to send a email via the normal way however my Captcha code is not showing up and therefor I can not send out the mail. I am a student and I want to get in contact

I hope to be hearing from you soon,

Kind regards,

Thijs ande Glind

I’m having same problem, no catcha code. How did u send ur message please. Thanks

I’m having same problem, no captcha code. How did u send ur message please. Thanks

Hello. My wife and I will be in Amsterdam for two full days after a river cruise from Budapest to Amsterdam. We have early morning tickets at the 21st of August for the Anne Frank house and museum. We would then like to visit the Corrie ten Boom house. Is there public transportation close to the Anne Frank house that we can catch to get us there or do we have to got to the Central Station? We would go by train or bus at your recommendation. Thank you so much – Mike W.

Hi Michael,

From Anne Franks house it’s a short distance to go the Central Station Amsterdam. You need to go by train from Amsterdam CS to the Corrie ten Boom huse in Haarlem. That’s the best solution. AmsterdamTourist.info

The EYE filmmuseum has not been free for 2 years, please update your info!

My husband and I will arrive in Holland 2 May and will leave 11 May. I’ve researched different museum/attraction cards and am thinking the Holland Medium Pass is best but would like your recommendation as it is a bit confusing. We want to visit Rijkesmuseum, Royal Delft Experience, Vermeer,Unnesco Kinderdijk, Heineken, Frans Hall,Van Gogh Museum, Marken Express, Keukenhof, Canal cruise, and Rembrandt House. MuseumKaart has been suggested by many but will be going outside Amsterdam so I’m thinking Holland Pass better. We will have the a TripKey so travel is not a consideration in choosing best option. Thinking gold pass for Rijkes, Van Gogh and silver for Keukenhof or canal cruise and Heineken. Will then use discount card for other attractions/museums. Can I buy discount tickets at a Tourist Information site or do I buy at each museum/attraction. If at each site, do I have to queue with others buying tickets? Your recommendation please. Many thanks.

Dear Kyle, Museumkaart is also valid outside Amsterdam; it’s a national card. But you only get discounts at museums, not at any attraction like Heineken Experience, a Canal Cruise, Marken Express etc. So if you want to visit both museums and attractions we recommend the Amsterdam Holland Pass. Unfortunately the Amsterdam Holland Pass does not give access anymore to a fast track entrance. Amsterdam has become more and more popular during the last years that the largest museums can’t accept this anymore. So yiu have to stand in line like al other ticket holders. If you have used your GOLDEN & SILVER tickets you can use the Amsterdam Holland Pass for disocunts. These discounted tickets you have to buy at the museum/attraction itself. Perhaps you have to buy the Amsterdam Holland Pass LARGE if you are planning to visit that much museums and attractions >> https://www.amsterdamtourist.info/tips/amsterdamdiscount-cards/amsterdam-holland-pass/ Enjoy our beautiful city within a few days! Kind Regards, Mirjam & Jan

Dear SIr, Please answer me ugrently becuase I’m in process of buying I am Amsterdam card. I plan buy card for 96 hours, and whan to know: 1. If I buy card from Friday 21.4. and us it Saturdey 10:a.m. does cards start cout hours from Saturday 10.a.m. 2. If I use it AT Saturday 10:00 a.m. is that mean that is valid until Wednesday 10.00 a.m.

I plan spend tow days on airport and 3 days in Amsterdam. What is the best option for 2 days travel from airport to centar (which card you recomend me if I already have I am Amsterdam card

I have problem to contact SMIT hotel in Amsterdam ( Hoofdstraat 26-28) Do you know their telephone number or beter their WEB site ? thanks in advance. best regards Jean Masson Paris [email protected]

Dear Jean, I’ve sent you an email with the new name and contact details of the hotel. Kind regards, Jan

Leave a Reply Cancel reply

name (required)

email (will not be published) (required)

Sign me up for the newsletter!

This site uses Akismet to reduce spam. Learn how your comment data is processed .

Email Address:

First Name:

• Website Privacy Policy
• Cookie Policy

Quick Links

• Hotels in Amsterdam
• Hostels in Amsterdam
• Amsterdam Discount Cards & City Passes
• Things to do in Amsterdam
• Things to do in Amsterdam with Kids
• Amsterdam Museums
• Amsterdam Attractions
• Restaurants in Amsterdam
• Events in Amsterdam
• Climate in Amsterdam
• Amsterdam Area Guide

Latest Posts

  Favorite a Listing? Please Register or Login in "My Dashboard"

  Business Owner? Add your business:  More information

  Add an Event? Add an event for free!  Please first register or Login in "My Dashboard"

Login or Register

Amsterdam tourist information & travel guide

European museums capital, find holidays in any season, current local weather.

Discover Amsterdam

A place to fall in love with

H’ART Museum

Museum Ons Lieve Heer op Solder

Torture Museum

Blue Boat Company

Hop on Hop off Amsterdam bustour

Offers and lastminutes.

Accommodations in and near Amsterdam

€325 per week

€895 per week

€740 per week

€630 per week

€620 per week

€430 per week

€570 per week

€1.035 per week

€1.305 per week

€305 per week

€1.430 per week

€1.245 per week

€1.205 per week

€1.125 per week

€765 per week

Upcoming events in and near Amsterdam

Kwaku Festival

Gay Pride Amsterdam

Canal Festival

Prinsengracht Concert

More information, frequently asked questions.

• Suriname museum
• Self-service laundry in Amsterdam
• By public transport to Amsterdam
• Information for the disabled in Amsterdam
• Getting married in Amsterdam
• When is the best time for going to Amsterdam?

On our website you will also find information about the area, events , sights , weather , canals , attractions and so on, in and around Amsterdam .

• Schiermonnikoog
• Terschelling
• Bergen aan Zee
• Wijk aan Zee
• Scheveningen
• Burgh Haamstede
• Oostkapelle
• Knokke-Heist
• Blankenberge
• Middelkerke
• Oostduinkerke