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Before You Go

Planning a trip outside the United States? Our Travel Advisory Service offers health advice tailored to your destinations, activities, and medical history. The appointments are phone consultations with our travel nurses who are certified by the International Society of Travel Medicine and work under the direction of Kaiser Permanente's Infectious Disease physicians. We recommend your consultation be scheduled at least 4 to 6 weeks before departure to plan for recommended vaccinations and medications. However, even if you are leaving soon, the nurse can help you get needed travel vaccinations and medications.

While You're Traveling

Need care while traveling? Call Member Services. They can help you find the closest in-network care option, whether you're traveling within the United States or internationally.

Emergency and urgent care

No matter what health plan you have, you're covered for emergency and urgent care when you're away from the Kaiser Permanente Washington region.

If you have a medical emergency while traveling within the U.S., call 911 or the local emergency assistance number immediately. Then within 24 hours or as soon as reasonably possible, call our Hospital Notification Line for the United States at 1-888-457-9516 ( 206-901-4609 ), option 3 and option 4, so we can follow up on your care.

If you have been hospitalized outside the United States and need assistance, call our international Hospital Notification Line at 1-888-457-9516 ( 206-901-4609 ), option 2.

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Use the Kaiser Permanente Washington Plan Comparison Tool to find the plans available to you in your area. You can compare benefit information, networks, and monthly premiums.

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1-888-901-4636 (TTY 711)

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Learn about Our Travel Questionnaire | My Doctor Online

My Doctor Online

Learn about our travel questionnaire.

If you’re traveling abroad and need a phone appointment with a travel nurse, complete a Travel Questionnaire in advance. This will save time during your appointment. Each traveler needs to complete a questionnaire.

The Travel Questionnaire is located in your "medical record" on kp.org under "Questionnaires."

The information gathered from the Travel Questionnaire:

• Helps our travel nurses make recommendations about vaccines or other preventive care you may need.
• Becomes part of your medical record.

To complete the Travel Questionnaire, you’ll need the following information:

• Travel itinerary, including layovers
• List of prescription medications you take
• List of vaccines from non-Kaiser Permanente providers
• Your name as it appears on the passport
• Medical history of conditions that may lower your immune system
• Vaccines and/or medications you’ve received from non-Kaiser Permanente providers
• Current weight for all children less than 18 years of age

Each family member who's traveling should complete a Travel Questionnaire. If you've set up caregiver access on kp.org to act on behalf of another family member, you’ll be able to complete the Travel Questionnaire for them.

Additional References

• Online travel questionnaire

If you have an emergency medical condition, call 911 or go to the nearest hospital. An emergency medical condition is any of the following: (1) a medical condition that manifests itself by acute symptoms of sufficient severity (including severe pain) such that you could reasonably expect the absence of immediate medical attention to result in serious jeopardy to your health or body functions or organs; (2) active labor when there isn't enough time for safe transfer to a Plan hospital (or designated hospital) before delivery, or if transfer poses a threat to your (or your unborn child's) health and safety, or (3) a mental disorder that manifests itself by acute symptoms of sufficient severity such that either you are an immediate danger to yourself or others, or you are not immediately able to provide for, or use, food, shelter, or clothing, due to the mental disorder.

This information is not intended to diagnose health problems or to take the place of specific medical advice or care you receive from your physician or other health care professional. If you have persistent health problems, or if you have additional questions, please consult with your doctor. If you have questions or need more information about your medication, please speak to your pharmacist. Kaiser Permanente does not endorse the medications or products mentioned. Any trade names listed are for easy identification only. 

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Adult & Family Medicine

Meet Our Clinicians in Santa Rosa, Mercury Way and Rohnert Park

Santa Rosa 401 Bicentennial Way Santa Rosa, CA  95403 Hours Monday through Friday 8:30 a.m. to 5:00 p.m. Closed for Lunch 12:20 to 1:20 p.m.

Telephone Appointments/Advice: 707-393-4044

Medical Office Building 1, 1st Floor

Medical Office Building 1, 2nd Floor

• Office 230/La Clinica*

Medical Office Building 2, 2nd Floor

Medical Office Building 2, 3rd Floor

Mercury Way 2240 Mercury Way Santa Rosa, CA 95407

Hours Monday through Friday 8:30 a.m. to 5 p.m. Closed for Lunch 12:20 to 1:20 p.m.

Telephone Appointments/Advice: 707-566-6302

Rohnert Park 5900 State Farm Drive Rohnert Park, CA 94928

Telephone Appointments/Advice: 707-206-3044

Adult & Family Medicine is a primary care medicine specialty and consists of physicians and nurse practitioners who serve as your primary care provider (PCP), and offer personal, comprehensive and quality care for you and your entire family.

As family medicine physicians, we are trained to care for newborns, children, adults, and seniors, which mean we can provide continuous care for you and your family throughout your lives. Our physicians are board certified in Family Medicine or Internal Medicine – and many are also certified in Pediatrics.

Our physicians work together as a team with our staff of Nurses, LVN’s, Medical Assistants and Patient Services Representatives (PSR’s). In addition, they collaborate with the specialist physicians in other departments and may refer you if needed.

Choosing an Adult & Family Medicine Clinician At Kaiser Permanente, you have your choice of many great physicians.  You may select a physician by calling our New Member Experience department at 707-571-3186 or visiting our website to learn more about physicians who are accepting new patients.  Simply make your selection by clicking on “ Choose Your Doctor ”.

Weekend Service Clinic Adult & Family Medicine Weekend Services are available by appointment at 401 Bicentennial Way, Medical Office Building 1, Suite 110. Saturday and Sunday 8:30 AM to 5:00 PM Please call the appointment and advice center at 707-393-4044 to schedule an appointment. Sorry, no walk-ins.

We offer extended urgent care hours for walk-ins only. To learn more about Urgent Care hours and location, please click on “ Urgent Care”. 

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Most features are available only to members receiving care at Kaiser Permanente medical facilities.

Kaiser Permanente health plans around the country: Kaiser Foundation Health Plan, Inc., in Northern and Southern California and Hawaii • Kaiser Foundation Health Plan of Colorado • Kaiser Foundation Health Plan of Georgia, Inc., Nine Piedmont Center, 3495 Piedmont Road NE, Atlanta, GA 30305, 404-364-7000 • Kaiser Foundation Health Plan of the Mid-Atlantic States, Inc., in Maryland, Virginia, and Washington, D.C., 2101 E. Jefferson St., Rockville, MD 20852 • Kaiser Foundation Health Plan of the Northwest, 500 NE Multnomah St., Suite 100, Portland, OR 97232 • Kaiser Foundation Health Plan of Washington or Kaiser Foundation Health Plan of Washington Options, Inc., 1300 SW 27th St., Renton, WA 98057

Urgent Care Options

When you want to see a doctor quickly (but it’s not an emergency), you have access to about 90 urgent care locations and many other convenient care options.

• Learn the difference between urgent care and emergency care and how we can help you get the right care at the right place.
• View your many options for getting care quickly and conveniently, and even at no cost right from home.

In-Person Advanced Urgent Care

Kaiser Permanente 24/7 Advanced Care Centers

Get quality, coordinated care and under-one-roof convenience 24 hours a day, 7 days a week. When you visit a Kaiser Permanente 24/7 Advanced Care Center, you’ll get care from our own, highly-trained physicians and nurses. They’ll have access to your medical record to help personalize your care. You’ll even be supported by advanced technology like MRI and CT scans, plus X-ray, lab and pharmacy services—all under one roof!

More than Urgent Care. Not quite an Emergency Room. 1

At our 24/7 Advanced Care Centers, you can get help with more serious (but non-life-threatening) issues such as:

• deeper cuts
• broken bones
• severe abdominal pain
• dehydration

If your doctor decides you need additional treatment or observation, you’ll have the peace of mind knowing we can monitor your condition in our on-site “Clinical Decision Unit” for nearly a full day — or transfer you to a hospital if needed.

24/7 Advanced Care Center locations:

Gwinnett Comprehensive Medical Center 3650 Steve Reynolds Blvd. Duluth, GA 30096

Southwood Comprehensive Medical Center 2470 Mt. Zion Parkway Jonesboro, GA 30236

TownPark Comprehensive Medical Center 750 Townpark Lane Kennesaw, GA 30144

Save time and money

Why spend hours and pay more at the ER when it’s not an emergency? 1 With Kaiser Permanente Advanced Care Centers, you can enjoy:

• Shorter wait times: You’ll often get care more quickly than at the hospital ER.
• Lower out-of-pocket costs: Your cost for a visit to an urgent care location will usually be lower than for the ER.
• Coordinated care: You’ll get care from our own doctors who have instant access to your electronic medical records.
• Pharmacy Convenience: You’ll be prescribed drugs that are covered by your plan, 2 and can pick them up without leaving the building.

Affiliated Urgent Care Centers

To make getting care easier, you also have access to about 90 affiliated urgent care centers including certain locations from:

• Children’s Healthcare of Atlanta
• Northside Family Medicine & Urgent Care
• Peachtree Immediate Care

Urgent care centers offer care for issues like fever, severe sore throat, sprains, minor cuts, and earaches.  Some locations offer evening and weekend hours. For a searchable directory, click here .

Need help deciding where to go for care?

Our Health Line advice nurses are available 24 hours a day, every day at 404-365-0966 . You have many convenient options for getting care quickly.

1. In an emergency — a condition that requires immediate attention to prevent serious jeopardy to your health — call 911 or go to the nearest hospital emergency room.  2. For plans with a pharmacy benefit, you’ll be prescribed drugs that we cover, when available.

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