travel agent role play script

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Travel Agency: Class Role-play Activity (Jr. High/High School)

Classroom activity for jr. high school or high school esl students.

ESL Level: Lower-Intermediate to Intermediate

No. of Students: 6-40

Activity Focus: learning about world cities, speaking, research skills

Class Time: four 45-minute classes

Download : Available on TeachersPayTeachers

Travel Agency Role-play Activity Execution :

I teach at a Japanese junior high school. Interestingly, our school is in Prague, Czech Republic. The kids in my advanced class told me they wanted to learn more about European cities, so I designed this travel agency role-play activity. It's a bit complicated but you don't have to do it my way. Just look at my materials for ideas and then design your own role-play that suits your students.

Step 1: Explain Activity & Form a Travel Agency

I told the students that they were going to become travel agents for a travel agency. I told them that each travel agency has two agents, so they should get in pairs .

Next, I told them that each travel agent was going to design a trip to  one city  in Europe (you can use the whole world if you prefer).

Then I showed them a COMPLETED version of the above travel template (I filled it out with information about my home city in Canada).

I asked each student to include:

• 3 tourist attractions for their location -and-
• one custom (e.g. "people speak Italian there")

"other"  can be used for anything miscellaneous (e.g. "Italy uses the Euro currency.")

Feel free to change the template however you'd like.

Step 2: Research One Destination Each

We went to the school's computer room and the students began their research. I had hoped to finish this in one 45-minute class, but we had a few delays so it ended up taking nearly two classes. Students mainly used Wikipedia (in both Japanese and English).

Step 3 : Practice Role-Play Dialogue

Next, I gave the class the below travel agency hand-out.

The expressions I decided to focus on were:

• go on  a trip

I  modeled  the conversation with one of the advanced students in front of the class.

Then I had the students practice the conversation (without writing anything) with a partner using their  hometown  as the destination. I told them that I didn't want them reading the dialogue during the activity, so they should try to  memorize  the key expressions.

Next, I explained that the boxes below the dialogue (the ones that say "Travel Agency Name") can be used to  make notes  about the trips they hear about from other travel agencies. Since each agency has two agents, each offering a trip somewhere different, there are two destinations to be filled in per agency.

In my class, there were 14 students. So there are 6 boxes (6  other  agencies to visit). You'll need to delete or add boxes, depending on the number of travel agencies you have in your English class.

Step 4 : Do the Role-Play Activity

You'll have to have pairs alternate between being customers who are shopping for a trip and travel agents who are selling their travel packages. I didn't involve money at this stage. I just had students get information and say "Thanks for the information. I'll be back later."

It took about one 45-minute class and a half for all of my students to visit all the other travel agencies and hear about the other cities they could visit.

Step 5: Decide & Purchase a Ticket

In this class, I had the students look at the  notes  they took and decide where they wanted to go. Then I modeled the dialogue (see below) for  purchasing a ticket  with a student in front of the class.

Next, I explained some of the more difficult vocabulary on the two "tickets" below. To make it more authentic, I cut the tickets out and gave them to the students (two tickets per student).

Once they understood what all the fields were for, I had them practice with one ticket. With their partner, I had them go through the dialogue and ask the relevant questions about their partner's destination in order to practice filling in the ticket.

Then, when they understood the process, I had them stand up and go to the actual travel agency they wanted to purchase a ticket from. The travel agent there then used his/her last ticket to sell to the customer.

Step 6 : Closing

In the end, I had each student stand up and say something like "I bought a ticket to Vienna because I have never been to Austria and I want to eat sausages." After each student had announced their purchase and a reason, we were finished.

And that's how I did it. It was a good activity; the students learned plenty about European cities and they had the opportunity to speak a lot. If you'd like to try this roleplay, please download it here . I recommend designing something similar for your students.

Happy travels.

- Matthew Barton / EnglishCurrent.com

EnglishCurrent is happily hosted on Dreamhost . If you found this page helpful, consider a donation to our hosting bill to show your support!

18 comments on “ Travel Agency: Class Role-play Activity (Jr. High/High School) ”

Its a good activity!!! Im using some of your ideas to mu clases, thank you for sharing GREAT activities

It’s a simple but thorough activity. I’m going to use it for my class and I’m sure they will enjoy acting it out. Thank You.

great idea, i’ll use it in my class and i’m sure it will succeed!

great activity! thanks! :)

Excellent activity. Thanks forma sharing it. Buenos Aires, Argentina

It is very nice. I am a teacher at an important school in my country and it is not enough information about this topic.

Congratulations

It is very nice. I am a teacher at an important school in my country and there is not enough information about this topic.

I love this activity! My students felt the experience extraordinary, thanks a lot.

Some very interesting activities on this topic. Thanks a lot!

This is exactly the kind of lesson I wanted to do for a conversation class that I am teaching in Okayama, Japan. Thank you so much. ありがとうございます！

It is very nice for a role plya travel plan Thanks.

Thanks a lot. I’m trying it out tomorrow!

Excellent idea! I’m using it in class. Thanks a lot!

Nice good job …

Travel is one of the themes that my students wanted to practice! The exercises look great! Thank you very much!

Thanks so much for this.

It’s a great help.

Thanks for sharing, Matthew. It´s a brilliant class activity.

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Travel Agents Role Play Resources

Transport and travel page border/writing frame (no lines).

A4 sheet with a  Transport and  Travel  themed page border - no lines . Add your own text in the editable version.

Transport and Travel Page Border/Writing Frame (wide lines)

A4 sheet with a  Transport and  Travel  themed page border - wide lines . One fully lined and one half lined.

Transport and Travel Page Border/Writing Frame (narrow lines)

A4 sheet with a  Transport and  Travel  themed page border -  narrow  lines . One fully lined and one half lined.

Travel Agents Role Play Tags/ Labels

Travel Agents themed tags/ labels, six per A4 sheet.

Transport and Travel Landscape Page Border/Writing Frame (no lines)

A4 Landscape sheet with a  Transport and  Travel  themed page border - no lines . Add your own text in the editable version.

Transport and Travel Landscape Page Border/Writing Frame (wide lines)

A4 Landscape sheet with a  Transport and  Travel  themed page border -  wide lines . One fully lined and one half lined.

Transport and Travel Landscape Page Border/Writing Frame (narrow lines)

A4 Landscape sheet with a  Transport and  Travel  themed page border -  narrow lines . One fully lined and one half lined.

'Travel Agents' Display Heading / Classroom Banner

Double mounted effect, Travel Agents themed Display banner, 2x A4 sheets.

'Exchange de Bureau' Display Heading / Classroom Banner

Double mounted effect, Exchange de Bureau themed Display banner, 2x A4 sheets.

Travel Agents Role Play Book Covers / Labels

Double mounted effect, three Travel Agents book labels on an A4 sheet. Add your own text in the editable  version .

Travel Agents Role Play Clock

A4  Travel Agents clock poster, ready to laminate and apply clock hands using a split pin. Add your own text in the editable  version .

Travel Agents Opening Times Poster (O'clock)

Double mounted effect, Travel Agents themed A4 opening times poster with o'clock times used. Add your own text in the editable version.

Travel Agents Opening Times Poster (Quarter & Half Past)

Double mounted effect, Travel Agents themed A4 opening times poster with  Quarter & Half Past times used. Add your own text in the editable version.

Role Play Travel Agents Signs

Double mounted effect, three A4 landscape Travel Agents signs. Add your own text in the editable version. 

Role Play Travel Agents Holiday Signs

Double mounted effect, A4 holiday Travel Agents signs . Add your own text in the editable version. 

Travel Agents role play Signs

Role Play Travel Agents Vouchers

Travel Agents themed vouchers, three per A4 sheet.

Travel Agents Booking Form Worksheet

A4 Holiday booking form worksheet to use with your Travel Agents role play corner.

Travel Agents Vouchers (blank)

Travel Agents themed blank vouchers, add your own amount. Three per A4 sheet.  

Travel Agents Brochure Worksheet

Design your Own Holiday Brochure A4 worksheet, to use with your Travel Agents role play corner.

Travel Agents Role Play Prices (1-20p)

Double mounted effect, Travel Agents prices flashcards, between 1-20p. Three per A4 sheet.

Travel Agents Passport Worksheet

Holiday passport A4 worksheet, to use with your Travel Agents role play corner. 

Travel Agents Role Play Prices (21p-£99)

Double mounted effect, Travel Agents prices flashcards, between 21p-£99. Three per A4 sheet.

Air Transport ICT Challenge Cards

Six A4 portrait ICT Area EYFS Challenge Cards per download. This set of Air Transport Challenge Cards can also be placed in a Creative/Drawing Area in any EYFS learning environment.

Land Transport ICT Challenge Cards

Six A4 portrait ICT Area EYFS Challenge Cards per download. This set of Land Transport Challenge Cards can also be placed in a Creative/Drawing Area in any EYFS learning environment.

Sea Transport ICT Challenge Cards

Six A4 portrait ICT Area EYFS Challenge Cards per download. This set of Sea Transport Challenge Cards can also be placed in a Creative/Drawing Area in any EYFS learning environment.

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role play - travel agents'

Subject: Dramatic style and form

Age range: 5-7

Resource type: Visual aid/Display

Last updated

22 February 2018

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A variety of resources including posters, holiday booking form, name for a holiday cottage and roses to decorate a holiday cottage

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Thanks a lot!! This will be a perfect work sheet for my students.

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Great, thanks! You've saved me so much time! x

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travel agent resources. Thank You!! It has saved me so much time. <br />Excellent!!!

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travel agents. lovely booking form. Thank you. Sadly my computer has a different version of publisher so wont open the other three files.

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Creative Resources for ESL/EFL Teachers

ESL Role Play Worksheet: Travel/Holidays

There is no such thing as enough role play activities and worksheets! I’ve recently gone over  Travel  vocabulary with my Intermediate and Upper Intermediate students and I love doing these speaking activities at the end of the lesson.

In my previous article, I included my own version of the Taboo card game on the topic of  Travel/Holidays.  This ESL role play worksheet  contains 5 role-playing dialogues dealing with various issues you may experience during your holiday. Just cut the cards and you are ready to go.

ESL Role-play Worksheet: Travel

A1: You are a receptionist of a 5* hotel. You are very polite and you can deal with annoyed guests. Try to calm down the guest and solve any issues they have. Try to avoid calling the manager.

B1: You are a wealthy businessman staying at a 5* hotel. You are used to quality service and luxury, but this hotel doesn’t offer it. The room is too small, staff is rude, AC is noisy. You want to talk to the manager.

A2: You rent out a flat on Airbnb, and you have been a very popular host so far. Now you have guests who are unhappy about many things. They want to leave and a refund. Persuade them to stay.

B2: You have used Airbnb before and you never experienced any problems. This time you are very unhappy. The flat is far from the sea, far from the centre, it doesn’t have a balcony and hot water isn’t working.You want to leave and a full refund.

A3: You work in a travel agency. Help your clients to chose an ideal holiday. Ask about their budget, preferences, and expectations. Offer advice, suggest different options. Try to persuade them to try an active, adventurous holiday.

B3: You are planning a holiday. Visit a travel agency and ask for help. Describe your ideal holiday, express your wishes, and ask about all the details. You want to relax, sunbathe and read books.

A4: You are a waiter in a local restaurant in an exotic destination. You serve traditional food which your customers don’t know. Explain what the food contains, talk about the ingredients, preparation, texture, etc.

B4: You are on a holiday in an exotic destination. You want to try some traditional food in a local restaurant, but the menu is not in English. Ask the waiter for advice. Find as much about the food as you can.

A5: You sell traditional handmade products on a local market. Praise your products, explain how they are made, if they have any functions or serve only as a decoration. Set your price high and try to sell at best price.

B5: You are visiting a local market, looking for gifts for you and your family. You like handmade, eco-friendly products. Ask a lot of questions and haggle the price down.

Download the PDF>>>>> Role plays- Travel

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Comments (7)

Role plays are so important when learning a language. I use them often to give the students additional opportunities to practice the target language in a real-life situation. Your role play worksheet is great!

Thank you! I teach business English from time to time, and I’m sure I’ll find plenty of useful resources on your blog.

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