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SO/ Maldives

Maldives, maldives, 9 nights holidays from £4105pp.

Rixos MArina Abu Dhabi and SO/ Maldives twin centre!

1 night holidays from £4105pp.

Fiji Hideaway Resort and Spa

9 nights holidays from £2405pp.

Moon Palace Jamaica - All Inclusive

Montego Bay, Jamaica, Jamaica

10 nights holidays from £2409pp, why choose us, amazing airfares.

With almost 50 years trading as an airline consolidator we offer amazing fares on all the world’s leading airlines. We offer, Complex Itineraries, Round the World, Inclusive Tour Fares, Your own GDS Terminal.

HOTEL DEALS 15% CHEAPER THAN TRIVAGO

Find rates for over 250,000 hotels in over 120 countries across the world. Our rates are often 10%-15% cheaper than Trivago meaning you can offer not just a better service than the net, but also a better price.

TRAVEL EXPERTISE

We have experts in IT, Sales, Training, Accounts and of course Travel. Talk to us whenever you have a query however insignificant it may seem and get expert guidance.

TECHNOLOGY THAT PUTS YOU IN CONTROL

Our technology is ground breaking. It leads where others follow. Most importantly, our technology boosts your efficiency, speed and productivity which means using it will actually make you more money!

TAILOR MAKE ANY ITINERARY

No itinerary is too complex for us. When you need something really bespoke for a client and everyone else shies away, we will come to the rescue. Complex itineraries are what keep us motivated!

Gadgets, Vouchers, Free Travel, Fam Trips and Major Money are just some of the incentives we offer. For our best agents we even offer override bonuses to the business at the end of each year!

Whether you're looking for awesome hotel deals at your favorite travel sites, unsold rooms, or a wallet-friendly rate that fits your budget, Major Travel offers more than 250,000 hotels throughout North America, Europe, Latin America and Asia. And if you're looking for cheap hotels, or one that's located in your desired destination, Major Travel has just what you're looking for as your go-to source among travel sites.

So/ Maldives

7 nights in a 3 bedroom Ocean Water Villa at SO/ Maldives with Friends!

7 Nights , All Inclusive

Toronto, Niagara Falls and Churchill Polar Bear Tour

Emerald Zanzibar Resort & Spa

Stay in the Treetops on this luxury Tanzania Fly Safari with Zanzibar beach extension!

12 Nights , Dine Around All Inclusive

Exclusive Holidays

Founded in 1974 by the Widdowson, Major Travel was created to serve the needs of travel agents. Whilst the company has grown to become a significant wholesaler in the travel industry, the core family values upon which the business was established upon still remain at the heart of the company’s culture and ethos. At the core of our values is quality of service. Whilst pricing, product diversity and technology are all important, they become redundant in the absence of outstanding service. So whilst we take all aspects of our business

testimonials

Julian Abbott Abbotts Travel WE HAVE USED MAJOR TRAVEL FOR A NUMBER OF YEARS AND HAVE AN EXCELLENT WORKING RELATIONSHIP WITH THEM. THEIR WHOLESALE FARES ARE VERY COMPETITIVE AND THE STAFF ARE ALWAYS HELPFUL AND EFFICIENT.

Kathryn Lord Shore Travel (cpta) MAJOR TRAVEL......YOU ROCK!!!!!!!!!!!!!!

Jenny Jackson Travel-pa JI have recently helped in the "setting up" of a new homeworking company, and following on from the great working relationship I had with my Major whilst with my previous company...You will be our preferred flight consolidator for sure !!

Monika Sethi Hackney Travel Major web has an easy system and good prices!

Jaap Hesselink Voyager Travel Services Just a great business with great staff, the staff training must be excellent as there is rarely a question the guys and girls at Major can`t answer. Website is also one of the quickest to use although I think it could be improved, only a little.

Tresa Hutchinson The Co-operative travel I havent yet made a booking with Major as you have only just become one of our suppliers, however I am very impressed with how easy you have made it and how willing you are to resolve issues. I have advised this to my colleagues and look forward to making future bookings with you.

Yvonne Cleary Premier Travel Easy to use website, lovely staff that are very helpful, great prices and not forgetting the major money which is nice to receive

Jenny Allport Reid The Midcounties Co-operative Travel We have had a complaint in Swindon branch about a holiday booked through Major, partly against us and partly against them. Major (and in particular Mary Arpino the Sales & Marketing Director) have been absolutely fantastic, making the customer a very fair offer but more importantly keeping our branch in the loop, liaising with the branch manager about their findings before drafting anything up to the customer and checking that their response looks ok with us first – very unusual but great stuff. The customer is looking for any excuse to take their complaint further and I am absolutely certain that Major’s professionalism has prevented the customer having ammunition to redirect the complaint against us (unlike the usual tour operator response: blame your travel agent!)

Packedup Limited Packedup Limited We havent booked any yet as we are a new agent but the customer service I have received has always been great. Also, the willingness to help a new company was very positive which can be lacking sometimes

Mr. Charles Clark The Internet Traveller I like booking my clients with Major Travel because: I know Im going to get a great service, the Major Web site is easy and quick to use, I can call and get a price very quickly over the phone without having 9 options to choose from before I get through to anyone, and above all I know that I am getting a competitive rate

Amba, Medical Flightline Ltd What a pleasure to deal with Major! Efficient online booking system and always someone with intelligence on the phone if a problem. Heaven!

Sarah Phil Personal Travel Advisors -The co-operative Super company to work with over the past 13 years ... Reliable, helpful and of course, very competitive price wise. Top Marks !

Experience pure bliss, indulgence and relaxation in Jamaica!

10 Nights , All Inclusive

Beach Palace Resort All Inclusive

The Ultimate FAMILY Relaxation and Entertainment that you're looking for!

Kempinski Hotel Muscat

Luxurious Turkey & Oman Twin Centre!

13 Nights , Breakfast

Sugar Bay Barbados

SALE! A Magnificent stretch of Crystal-Clear Turquoise Waters!

For Our Clients

We have Inclusive Tour, Seat Sale and Special fares on most of the worlds leading airlines. Our prices are often the most competitive in the market. Have a look at the airlines with whom we offer special rates. Read more...

We have some of the best hotel rates in the industry. Our hotels don’t just come from a bed bank- we actually contract directly with hotels. That means our rates can often be cheaper than a bed bank- sometimes by us much as 15%!

Combining our IT air fares and FIT Hotel rates that can only be sold as part of a package, we offer holiday deals across the world at amazing prices. We know that travel agents offer value by the service they provide but despite this people will still go to the internet to get a better deal. Our pricing is designed to make you competitive against the direct sell web operators

We offer rates from all the leading Car Hire suppliers across the world

We have access to market leading rates with some cruise lines. With Major you are able to to build tailor made cruise itineraries that include staying extra days pre and post cruise. You can even build your own fly, cruise and stay itineraries yourself using the Major 4 Agents platform.

EXCURSIONS AND ATTRACTIONS

Theme park tickets? A broadway musical? Dune bashing Desert Safari in Dubai? Hot Air Balloon in Australia? Elephant trekking in Thailand? We have over 5,000 excursions, activities and attractions on Major 4 Agents that can be booked with instant confirmations

Our ground transportation options range from anything between a standard saloon car to a 49 seater coach. We can arrange airport transfers at most international airports as well as transfers between cities, hotels and resorts.

British Passport holders don’t generally need visas for most of the destinations we feature. Other nationalities living in the UK on resident permits will however need visas to many of the destinations we offer.

TOURS, FLY DRIVES AND MULTI CENTRE ITINERARIES

We have a range of tours and multi centre itineraries across the world. You can instantly book one of the pre-packaged FIT tours or fixed departure date escorted group tours. We can also customise any of the tours we feature for your clients’ individual needs. Because we use ground representatives in every destination we sell, we can arrange virtually anything on the ground- even in cases where every other tour operator says it’s simply not possible.

testimonials

Sarah Phil Personal Travel Advisors -The Co-Operativ e Super company to work with over the past 13 years ... Reliable, helpful and of course, very competitive price wise. Top Marks !

Alex The Travel World I have been dealing with Major Travel for over 6 years and i have always met great people working for Major Travel, their services are fantastic.

Wendy TravelValue Ltd The knowledge of a reliable service, reputable company and great sales support

Deborah Robbins Travel Counsellors Super service and dead friendly staff!

Donna Choolhun-Evans PTA Would just like to say how impressed I am with all of your staff, they are all so knowlegable, happy & helpful!It makes such a change to deal with people who know what they are talking about. Well done to you all

Rita Hunter Rita Hunter Travel I find the staff at Major Travel fantastic. Nothing is too much trouble and they can always help you out. Keep up the good work Major. Your my number 1 choice.

Monika Sethi Hackney Travel Major web has an easy system and good prices!

Lianne Peters PTA co-operative I have been working with Major Travel for 8 years now, and they are my No 1 company for flights. They always go that extra mile and are friendly, reliable and very good at what they do best, I have recommended them to many other collegues who are also very impressed with the level of service and also expertise they give, THANKYOU MAJOR TRAVEL for all your support - You are a great team! Lianne @ pta

Lorraine Worldwide Travel Connections My claim to fame is that I have using Major for some 12 years or more. Excellent fares with great service. Keep up the good work....

Sue A2Z Travel I have used Major on several occasions. I always find the staff to be very friendly and knowledgeable, especially when you have a very vague enquiry they can generally put it all together. The prices are very good and I like the way everything works so smoothly, ease of confirmation coming through and tickets etc. The love2 shop vouchers are a bonus.

Angie Yates Mid-Counties Co-operative Travel I would just like to pass on my thanks to both Chaya and Ami for all their help with my bookings. I know Chaya came in on Saturday which was her day off to help sort the booking - she has been brilliant sorting this out for me making sure confirmations and vouchers are sent promptly to me.

Brenda Skinner North South Travel Always a pleasure to talk to any of your reservations staff. They are extremely helpful and always make me laugh

Advertiser Disclosure

Many of the credit card offers that appear on this site are from credit card companies from which we receive financial compensation. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). However, the credit card information that we publish has been written and evaluated by experts who know these products inside out. We only recommend products we either use ourselves or endorse. This site does not include all credit card companies or all available credit card offers that are on the market. See our advertising policy here where we list advertisers that we work with, and how we make money. You can also review our credit card rating methodology .

Extensive List of Airline Phone Numbers [2023]

Erin Miller

Content Contributor

188 Published Articles

Countries Visited: 26 U.S. States Visited: 28

Final Thoughts

We may be compensated when you click on product links, such as credit cards, from one or more of our advertising partners. Terms apply to the offers below. See our Advertising Policy for more about our partners, how we make money, and our rating methodology. Opinions and recommendations are ours alone.

It’s often unusually difficult to track down phone numbers for specific airline departments. Sifting through page after page of web information and attempting to find the right contact can be frustrating, not to mention a waste of time.

That’s why Upgraded Points has done the tedious research for you.

We’ve listed the most useful U.S.-based numbers (at least those that the airlines publicize) for many of the major airlines below. Additionally, we’ve added some general resources at the end of the post, so be sure to check them out.

• Main Line (Customer Service / Reservations): 1-800-237-6639
• Reward Program Customer Service (Dedicated Line) :  1-855-412-2650
• Group Reservations (Dedicated Line) :  1-800-800-9999
• Hearing & Speech Impaired (TTY / TDD): 1-800-778-4838 (voice) / 1-888-534-3072 (TTY)
• Special Assistance: email [email protected]
• Central Baggage Services: email [email protected]
• Lost & Found:  lost onboard/ lounge, email: [email protected]
• Lounge/Club Information: Salones Premier / SkyTeam lounges
• Online Web Support:  none
• Main Line (Customer Service / Reservations):  1-888-247-2262
• Reward Program Customer Service (Dedicated Line) :  1-800-361 5373
• Group Reservations (Dedicated Line) :  1-800-361-7585 or email: [email protected]
• Hearing & Speech Impaired (TTY / TDD): Dial 711 then 1-833-984-0896 (TTY) / 1-833-984-2045 (video relay)
• Special Assistance:  1-800-667-4732 or email: [email protected]
• Central Baggage Services:  1-888-689-2247
• Lost & Found: 1-888-689-2247 (for bags); other items: contact form
• Lounge / Club Information: none
• Online Web Support:  1-844-347-4268
• Main Line (Customer Service / Reservations):  1-800-237-2747
• Reward Program Customer Service (Dedicated Line) :  1-800-375-8723
• Group Reservations (Dedicated Line) :  transfer to group sales at Delta: 1-800-532-4777
• Hearing & Speech Impaired (TTY / TDD):  no dedicated line, dial 711 and contact Saphir: 1-800-210-6508
• Special Assistance:  1-800-210-6508
• Central Baggage Services:  1-800-873-2247
• Lost & Found:  lost onboard/ lounge: email [email protected]
• Online Web Support:  1-800-992-3932

Alaska Airlines

• Main Line (Customer Service / Reservations):  1-800-654-5669
• Reward Program Customer Service (Dedicated Line) : no dedicated line, dial 1-800-654-5669
• Group Reservations (Dedicated Line) :  1-800-445-4435
• Hearing & Speech Impaired (TTY / TDD):  no dedicated line, dial 711
• Special Assistance:  1-800-503-0101
• Central Baggage Services:  1-877-815-8253
• Lost & Found:  online form
• Lounge / Club Information:  1-800-654-5669
• Online Web Support: none

Allegiant Air

• Main Line (Customer Service / Reservations):  1-702-505-8888
• Reward Program Customer Service (Dedicated Line) : 1-702-800-2088 for myAllegiant Member Services
• Group Reservations (Dedicated Line) :  No dedicated number; [email protected]
• Hearing & Speech Impaired (TTY / TDD):  1-702-430-3283
• Special Assistance:  mention upon main line contact
• Central Baggage Services:  1-866-719-3910
• Lost & Found: 1-866-719-3910
• Weather Advisories: 1-702-719-8111

American Airlines

• Main Line (Customer Service / Reservations):  1-800-433-7300
• Reward Program Customer Service (Dedicated Line) :  1-800-882-8880
• American Airlines Executive Platinum : 1-800-843-6200
• Group Reservations (Dedicated Line) :  1-800-433-1790
• Hearing & Speech Impaired (TTY / TDD):  1-800-543-1586
• Central Baggage Services:  1-800-535-5225
• Lounge / Club Information:  1-800-237-7971
• Online Web Support:  1-800-222-2377

ANA (All Nippon Airways)

• Main Line (Customer Service / Reservations):  1-800-235-9262
• Reward Program Customer Service (Dedicated Line) :  No number; email [email protected]
• Group Reservations (Dedicated Line) : none
• Special Assistance  (Dedicated Line) :  1-800-262-2230
• Central Baggage Services:  contact airport-specific ANA baggage office
• Lost & Found:  contact airport-specific ANA baggage office
• Main Line (Customer Service / Reservations):  1-800-284-2622
• Reward Program Customer Service (Dedicated Line) : none
• Hearing & Speech Impaired (TTY / TDD):  1-866-998-3357
• Special Assistance : Main number or email: [email protected]
• Central Baggage Services:  1-800-095-8722
• Lost & Found:  1-800-095-8722

British Airways

• Main Line (Customer Service / Reservations):  1-800-247-9297
• Reward Program Customer Service (Dedicated Line) :  1-800-452-1201
• Group Reservations (Dedicated Line) : 1-844-209-1281 or email [email protected]
• Hearing & Speech Impaired (TTY / TDD):  1-866-393-0961
• Central Baggage Services:  1-800-828-8144
• Lost & Found:  contact airport-specific BA baggage office
• Lounge / Club Information:  none
• Online Web Support:  1-800-403-0882

Cathay Pacific

• Main Line (Customer Service / Reservations):  1-800-233-2742
• Asia Miles: 1-866-892-2598
• MP Green, Silver & Gold: 1-855-781-7104
• MP Diamond: 1-855-449-7488
• Group Reservations (Dedicated Line) :  none
• Hearing & Speech Impaired (TTY / TDD):  1-877-609-2233
• Central Baggage Services:  contact airport-specific Cathay Pacific baggage offices
• Lost & Found:  contact airport-specific Cathay baggage office

Delta Air Lines

• Main Line (Customer Service / Reservations):  1-800-221-1212
• Reward Program Customer Service (Dedicated Line) :  1-800-323-2323
• Group Reservations (Dedicated Line) :  1-800-532-4777
• Hearing & Speech Impaired (TTY / TDD):  1-800-831-4488
• Special Assistance:  1-800-984-8935
• Central Baggage Services: 1-800-325-8224
• Lost & Found: 1-800-325-8224
• Online Web Support:  1-800-455-2720
• Main Line (Customer Service / Reservations):  1-800-223-6700
• Reward Program Customer Service (Dedicated Line) :  none
• Hearing & Speech Impaired (TTY / TDD):  1-800-778-4838 (voice) or 1-800-455-9880 (TTY)
• Central Baggage Services:  1-800-223-6700 then prompts 1, 4, 3
• Lost & Found:  1-800-223-6700 then prompts 1, 4, 3
• Main Line (Customer Service / Reservations):  1-800-777-3999
• Hearing & Speech Impaired (TTY / TDD):  1-888-320-1576
• Central Baggage Services:  contact airport-specific Emirates baggage office
• Lost & Found:  contact airport-specific lost property office

Etihad Airways

• Main Line (Customer Service / Reservations):  1-877-690-0767
• Hearing & Speech Impaired (TTY / TDD):  1-855-418-3280
• Central Baggage Services:  contact main line
• Lost & Found:  contact main line

Frontier Airlines

• Main Line (Customer Service / Reservations):  1-602-333-5925
• Group Reservations (Dedicated Line) :  1-888-601-4296
• Hearing & Speech Impaired (TTY / TDD):  1-801-401-9001
• Central Baggage Services:  online form

Hawaiian Airlines

• Main Line (Customer Service / Reservations): 1-800-367-5320
• Reward Program Customer Service (Dedicated Line) : 1-877-426-4537
• Group Reservations (Dedicated Line) :  1-800-367-8058
• Special Assistance:  1-800-367-5320
• Central Baggage Services:  1-866-389-6654
• Lost & Found:  1-866-389-6654
• Online Web Support:  1-866-586-9419
• Main Line (Customer Service / Reservations):  1-800-772-4642
• Group Reservations (Dedicated Line) :  1-844-209-1281

ITA Airways

• Main Line (Customer Service / Reservations):  1-800-223-5730
• Group Reservations (Dedicated Line) :  1-800-925-4825
• Central Baggage Services:  1-800-905-9992
• Lost & Found:  1-800-905-9992
• Online Web Support:  1-800-223-5730

Japan Airlines

• Main Line (Customer Service / Reservations):  1-800-525-3663
• Central Baggage Services:  contact airport-specific JAL baggage office

JetBlue Airways

• Main Line (Customer Service / Reservations):  1-800-538-2583
• Group Reservations (Dedicated Line) :  1-800-538-2583, option 2
• Hearing & Speech Impaired (TTY / TDD):  1-800-336-5530
• Special Assistance:  1-855-ADA-LINE (232-5463)
• Central Baggage Services:  1-866-538-5438
• Lost & Found:  1-866-538-5438
• Main Line (Customer Service / Reservations):  1-800-618-0104
• Special Assistance: 1-844-797-7723 (KLM Cares)
• Central Baggage Services:  1-877-477-5134
• Lost & Found: Contact the local KLM staff at that airport
• Main Line (Customer Service / Reservations):  1-800-438-5000
• Hearing & Speech Impaired (TTY / TDD):  1-888-898-5525
• Central Baggage Services:  contact the airport-specific Korean Air baggage office
• Lost & Found:  online inquiry
• Main Line (Customer Service / Reservations):  1-800-645-3880
• Reward Program Customer Service (Dedicated Line) :  1-800-102-5838
• Hearing & Speech Impaired (TTY / TDD):  1-866-846-4283
• Special Assistance:  1-516-296-9580
• Central Baggage Services: online form
• Lost & Found: online form

Singapore Airlines

• Main Line (Customer Service / Reservations):  1-800-742-3333
• Reward Program Customer Service (Dedicated Line) :  1-312-843-5333
• Group Reservations (Dedicated Line) : online form
• Special Assistance: online form
• Central Baggage Services:  contact airport-specific Singapore Airlines baggage office

Southwest Airlines

• Main Line (Customer Service / Reservations):  1-800-435-9792
• Reward Program Customer Service (Dedicated Line) :  1-800-445-5764
• Group Reservations (Dedicated Line) :  1-800-433-5368
• Hearing & Speech Impaired (TTY / TDD): 1-800-535-1305
• Central Baggage Services:  1-888-202-1024

Spirit Airlines

• Main Line (Customer Service / Reservations):  1-855-728-3555
• Hearing & Speech Impaired (TTY / TDD): no dedicated line, dial 711
• Lost & Found:  contact airport-specific Spirit baggage office

United Airlines

• Main Line (Customer Service / Reservations):  1-800-864-8331
• Reward Program Customer Service (Dedicated Line) :  1-800-421-4655
• Group Reservations (Dedicated Line) :  1-800-426-1122
• Hearing & Speech Impaired (TTY / TDD):  1-800-323-0170
• Special Assistance:  1-800-228-2744
• Central Baggage Services:  1-800-335-2247
• Lounge / Club Information: email [email protected] or call 1-866-822-5827
• Online Web Support:  email [email protected] or online form

Virgin Atlantic Airways

• Main Line (Customer Service / Reservations):  1-800-862-8621
• Reward Program Customer Service (Dedicated Line) :  1-800-365-9500
• Special Assistance:  1-888-747-7474 or contact form
• Central Baggage Services:  1-800-880-6253
• Lost & Found:  1-800-880-6253

General Tips for Travelers with Disabilities

The Department of Transportation (DOT) has a toll-free hotline for travelers with disabilities: 1-800-778-4838/1-800-455-9880 (TTY/TDD).

Available 9 a.m. to 5 p.m. (EST), Monday through Friday, the hotline aims to:

• Provide general information to consumers about the rights of air travelers with disabilities
• Respond to requests for printed consumer information
• Provide”real-time” assistance for air travelers with time-sensitive disability-related issues

General Baggage Tips

For issues with delayed/lost baggage , it is imperative to speak with a baggage claim assistant prior to leaving your arrival airport. This will ensure a PIR is made (Property Irregularity Report). Without this report, most airlines cannot begin looking for your bag, nor can they be held responsible for the bags in question.

General Lost and Found Tips

If you’ve left something at a TSA Security Checkpoint, try the TSA Hotline phone number: 1-866-289-9673.

AirportLostAndFound.com is a global lost and found cloud database. Their public database claims to feature lost property listings from over 10,000 major airports and airlines around the globe. It’s worth checking out if you’re having difficulties recovering an item through your specific airline.

Each airline has a number of different ways you can get in touch — from phone numbers for Reservations to social media channels to Lost and Found. Having these numbers and methods of contact handy will make contacting these airlines a much easier experience, especially when you need help fast.

Frequently Asked Questions

How should you contact airline customer support if you're hearing or speech impaired.

If you’re hearing or speech impaired, many airlines may have a dedicated line, or extension that you can dial to receive the assistance you need. Additionally, you could dial 711 for TTY or contact the airline via email depending on how pressing your question is.

How do I speak to a person at American Airlines?

You can speak to American Airlines reservations by dialing 1-800-433-7300.

How do I speak to a Delta representative?

Delta’s reservation department can be contacted at 1-800-221-1212.

Who can I call to book a flight?

Most airlines themselves have reservation departments, and this is usually the best place to start if you need to purchase an airline ticket.

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About Erin Miller

An experienced points hacker, Erin is Alex’s partner-in-crime and contributes to Upgraded Points with in-depth guides and relationship management. Erin’s work has been cited in multiple major publications.

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Major Travel

Why choose us, exclusively for travel agents, bring the best at what we do.

In February 2017 after inviting feedback from our agents, we made the decision to end our direct sell arm and focus entirely on servicing the needs of our travel agents. A business should choose a direction and then make sure it is the best at what it does. And that’s exactly what we decided to do- become the best trade only supplier for travel agents in the UK. We decided that to grow our business, we would do everything we could to make our agents businesses successful.

We don't bite the hand that feed us!

It’s a vicious cycle- agents drive volume to direct sell flight and holiday operators, and then the direct sell operators get overrides that allow them to undercut their agents and sell directly to the public. We felt the frustration of agents, but realised that agents had no alternative- they still had to deal with the direct sell operators as there was little other choice. We decided it was time to break the cycle. We would drive volume from agents and use any overrides to invest back into our agents. Its part of our agent

Losing customers to your suppliers

Even wholesalers that don’t actively seek to cut out their travel agents end up getting calls directly from the client who has seen the principle booking confirmation and ATOL certificate!

SERVICE THAT IS A CUT ABOVE

Our agents love us.

Ask any of our agents, and the one consistent piece of feedback you will get is that our service is second to none. We know that this has been at the heart of our success, and its something that we will never change- however much we grow

Our Team - Your Angels!

Our team of reservations, accounts, admin support, IT and product have been with us for a long time. We probably have one of the lowest rates of attrition in the industry. The reason for this is that our staff love that we have strong ethical values. They love the fact that we are a good employer that cares about their overall wellbeing and they love that we put quality of service above all else

Expertise When You Need It

Our team have travelled the globe, far and wide. They have dealt with virtually every imaginable holiday type and itinerary and there are few problems that they have not come across. All this means that you are in the best hands the industry has to offer.

Major Travel Never Sleeps- and nor do your clients

From 9am - 5.30 pm, our team in Brent Cross are available to take your calls. Sometimes even for just chat when our agents are feeling a little bored and need a laugh! And when Brent Cross closes, we have an amazing team in Manila that take over until 9am the following morning. We are always available for you and your clients- which is always good to know.

An outsourcing solution?

From 2018 Major Travel will be able to help your business with overflow calls and calls during the evening and weekend. We will answer calls in your the name of your brand, and take messages or offer your clients a quote. The whole service is free and part of our mission to help our agents maximise on their opportunities.

AT THE HEART OF YOUR BUSINESS

For us to succeed, you must succeed first.

As we only sell through you, our travel agents, our success is entirely dependent on your success. So we are not just interested in you booking with us, we are interested in the overall success of your business. We are not just interested- we actively help you make more of a success of your business.

Training and Development

We organise regular training and development events for our agents. These events are designed to help you improve sales, develop your business and motivate staff. In addition to travel related initiatives such as destination, hotel, airline and GDS training, we also run a range of programmes that will help your staff and managers. For managers we run programmes on Employee Motivation, Improving Poor Performance, Dealing With Change and even How To Have a Difficult Conversation. For staff our programme include Negotiation, Communication, and Selling Skills as well as NLP, Closing the Sale ad Consultative selling.

Business Consultancy

Our MD, Qasim Gulamhusein is a former McKinsey management consultant. Having worked for the world’s largest organisation and business development consultancy firm in the world for blue chip clients across 7 continents, Qasim is an expert on helping businesses develop and grow. These global consultancy firms charged out for Qasim at thousands of pounds a day. We are happy for you to benefit from his expertise for free!

It's not just about Travel

We can provide help and advice for all aspects of your business- from marketing and HR strategy to accounting and customer service. We can come in as a third party and analyse your business to see what you can do to expand your business and enhance your profits! We can help you formalise strategic plans and help crystallise your vision for the future.

We provide a range of materials to help you advertise more effectively. From beautifully designed and eye catching posters for your shop window to videos of tours and holiday offers for you to promote on social media- we are constantly innovating to help you drive more business

Social Media

We will pay a professional social media agency to market your agency on Facebook. We will even pay for your Facebook advertising costs. This package which is worth over £1,000 per month will drive business and raise your profile!

Businesses should be rewarded for doing well. We offer FAM Trips, Performance Based Bonuses, Tier Status and of course our renowned Major Money programme. Everyone needs that extra boost to motivate them. Major Travel provides some of the best boosts in the industry!

Your friends outside of travel think that FAM trip is just an excuse to have a free holiday. As those of us within industry know, a FAM trip is one of the best educational tools that helps staff convert enquiries and also deliver holidays that meet the clients exacting demands and expectations. That’s not to say FAM trips aren’t fun- in fact we put as much effort into planning the fun as we do the hotel visits and excursions!

Elite Status with Major

We have Gold, Silver and Bronze Agents. These statuses come with many perks and benefits. But to find out more, you will have to call us. We promise- it will be worth the call.

Major Money

Our flagship incentive programme is so successful that sub agents of large travel groups that offer the same product as Major Travel will book with us rather than using their own internal product because of Major Money! Very simply, agents are given a voucher of between £5 and £100 depending on the booking that they do with us. These vouchers can be redeemed at over 100 of the leading retailers on the high street and online.

Leading Advances in Travel Technology

Major Travel first launched a flight booking engine for agents in 1999. At the time this was ground breaking and revolutionary. Major Travel set the trend and every other travel company followed. 2018 is going to be another revolutionary year for technology in travel as we get ready to launch our new Major4Agents booking platform. We promise there is nothing anywhere near as good!

Bespoke Tailor Made - Putting Agents in the Driving Seat

You can book a flight, a hotel and a single centre package holiday on most tour operator websites using your agent login. But what about more complex, tailor made itineraries? The rise and success of Audley Travel, Scott Dunn, Trailfinders and others in that market segment do so well because they can quickly check availability, price and book complex multi-centre tailor-made holiday itineraries for their customers. They have been stealing business from travel agents because they can respond to a client quickly and efficiently. And they make such a phenomenal profit because on complex holiday itineraries, the typical commission can be as high as 30%!!!! We decided it was time that someone gave travel agents the tools to be able to effectively complete against these direct sell operators.

Self Service

Access native mode GDS content; Book hotels, excursions, attraction tickets and car hire; Issue flight tickets and hotel vouchers at the touch of a button; Determine the cost of changes and cancellation and action using the self-service functionality without having to pick up the phone to anyone; Build, price and book multi centre tours and fly drive packages; Book escorted tours

• 7 day flexible price grid
• IT, Seat Sale, Exclusive and Published Fares
• No service charge to issue published fare tickets
• Advanced filters by times, price, airline, class etc
• Over 50,000 hotels worldwide
• FIT hotel rates that are significantly cheaper than direct sell hotel bed banks
• Access to our direct contract rates at over 3,000 preferred hotels in our key destinations
• Probably the most complex rules engine in the industry that returns all available offers, including stay/pay offers, wedding and honeymoon offers, upgrade offers, and combo hotel group offers
• Issue all documentation yourself
• Enter client APIS information, SSR requests, hotel requests directly
• Change, confirm or cancel reservations
• Calculate change and cancelation fees for flights, hotels and car hire
• View confirmed, travelled, option and cancelled booking reports
• Track conversion rates
• Track Major Money
• Comprehensive Reporting
• Product Type
• Price Brand
• Destination

TESTIMONIALS

Jenny Allport Reid The Midcounties Co-operative Travel We have had a complaint in Swindon branch about a holiday booked through Major, partly against us and partly against them. Major (and in particular Mary Arpino the Sales & Marketing Director) have been absolutely fantastic, making the customer a very fair offer but more importantly keeping our branch in the loop, liaising with the branch manager about their findings before drafting anything up to the customer and checking that their response looks ok with us first - very unusual but great stuff. The customer is looking for any excuse to take their complaint further and I am absolutely certain that Major’s professionalism has prevented the customer having ammunition to redirect the complaint against us (unlike the usual tour operator response: blame your travel agent!)

Dave Simpson H-C Travel Ltd I just wanted to say thank you for all the extra work you did with my cricket tour group to South Africa in January. I met with some of the group recently and they reported that everything you/we arranged for them went very smoothly and that they were very pleased with the arrangements. So much so that they are thinking of doing a similar trip in early 2017. Thank you again for all your help.

Jaap Hesselink Voyager Travel Services Just a great business with great staff, the staff training must be excellent as there is rarely a question the guys and girls at Major can`t answer. Website is also one of the quickest to use although I think it could be improved, only a little.

Steven Wyntersun Wyntersun Holidays Brilliant customer service and very competitive pricing!!!!!!

Deborah Robbins Travel Counsellors Super service and dead friendly staff!

Angie Yates Mid-Counties Co-operative Travel I would just like to pass on my thanks to both Chaya and Ami for all their help with my bookings. I know Chaya came in on Saturday which was her day off to help sort the booking - she has been brilliant sorting this out for me making sure confs and vouchers are sent promptly to me.

Wendy Plant Independent Travel Experts I recently tried Major when I was trying to match an Expedia quote. The consultant did her best to get near the price and the customer booked. This gave me confidence to try them for my next quote and they were cheaper than any other operators and was soon followed by another booking. I have found the consultants to be helpful, they have held options and booked airline seats for me and having a Freephone number is vital when I’m a homeworker! I have advertised lots of their great deals too. There are also lots of great incentives for us - I look forward to many more major bookings in the future, and would highly recommend.

Sarah Phil Personal Travel Advisors -The co-operative Super company to work with over the past 13 years ... Reliable, helpful and of course, very competitive price wise. Top Marks !

Karen Hamilton Mid Counties Co-op Great service and flexibility - always try major 1st :-)

Amba Medical Flightline Ltd What a pleasure to deal with Major! Efficient online booking system and always someone with intelligence on the phone if a problem. Heaven!

Dave Emmerson Holiday Getaway We have been dealing with you for just under 6 months and are already doing on average 2 bookings a month. We had a potential problem with a group booking where the return flights were rescheduled by one day - I emailled Paul who runs the helpdesk, never had to chase him up and this morning received an email advising me that it wsa fixed, no extra cost, no work for me - just fixed! Thanks Major, love dealing with you!!!

Tresa Hutchinson The Co-operative travel I haven't yet made a booking with Major as you have only just become one of our suppliers, however I am very impressed with how easy you have made it and how willing you are to resolve issues. I have advised this to my colleagues and look forward to making future bookings with you.

Suzanne North South Travel Because it’s friendly, prompt service and I have a laugh with the staff

Kirsty Lowe Travelvalue Ltd Because it is a reliable, reputable company with great sales staff

David Rowe North South Travel Friendly, efficient and prompt service that can always be relied on

Brenda Skinner North South Travel Always a pleasure to talk to any of your reservations staff. They are extremely helpful and always make me laugh

Mr. Charles Clark The Internet Traveller I like booking my clients with Major Travel because: I know I'm going to get a great service, the Major Web site is easy and quick to use, I can call and get a price very quickly over the phone without having 9 options to choose from before I get through to anyone, and above all I know that I am getting a competitive rate

Karen Green Star Buys Travel Love booking with Major as they offer best fares and have nicest staff around who will bend over backwards to assist with reservations

Packedup Limited Packedup Limited's We haven't booked any yet as we are a new agent but the customer service I have received has always been great. Also, the willingness to help a new company was very positive which can be lacking sometimes

Natalie Hughes Travelmaker The website is easy to use and the prices/availability are live making the whole thing a "MAJOR" stressfree experience

Yvonne Cleary Premier Travel Quality of service, friendly, informed and attentive staff

Hannah Spratling H-C Travel Ltd Easy to use website, lovely staff that are very helpful, great prices and not forgetting the major money which is nice to receive

Dino Economy Travel Excellent Fares and Service

Monika Sethi Hackney Travel Major web has an easy system and good prices!

Dellen Carroll Wickers World Travel I like booking my clients with Major Travel because they are a Major company with mega low prices

Paul R Smith World of Transport The friendly, efficient way in which the reservations team handles my enquiries, ensures that Major gets all my business!

Erika Degani Scotts Business Travel Easy, efficient, good net fares. Thanks!

Wendy TravelValue Ltd The knowledge of a reliable service, reputable company and great sales support

Carol Hooker H-C Travel Ltd Great prices, friendly staff, easy to use website, and Major money

Kim Briggs Personal Travel Advisor Just wanted to thank you for giving me the info on Major. Just confirmed my first booking with them and I must say they were absolutely brilliant and so helpful.

Jenny Jackson Travel-pa I have recently helped in the "setting up" of a new homeworking company, and following on from the great working relationship I had with my Major whilst with my previous company...You will be our preferred flight consolidator for sure !!

Donna Choolhun-Evans Future Travel Would just like to say how impressed I am with all of your staff, they are all so knowlegable, happy & helpful ! It makes such a change to deal with people who know what they are talking about. Well done to you all

Gary Reavely F.Inst.T.T Oceanic Travel We recently made a reservation with you for the first time with your colleague Ramona. I just wanted to say what an absolute pleasure it was to deal with Ramona during the reservations process. She was extremely helpful, had a great attitude and really knew what she was talking about. Based on this very positive experience with your organisation we will have no hesitation in using you again in the future. Please pass on our grateful thanks and appreciation to Ramona for a great job really well done.

Rita Hunter Rita Hunter Travel I find the staff at Major Travel fantastic. Nothing is too much trouble and they can always help you out. Keep up the good work Major. Your my number 1 choice.

Dave Muprhy Flight Hall I have used Major on different occasions as I have tried others and not had the good response as I have had with Major travel .

Paul Smith World of Transport Travel Having dealt with Major Travel for many years now, I have to say that it is always a pleasure to deal with such a professional & dedicated team. Although we no longer make many calls to the reservations team (we prefer to self-book or use the new web site where possible), all departments are most worthy of the highest praise possible. Well done everyone!

Julian Abbott Abbotts Travel WE HAVE USED MAJOR TRAVEL FOR A NUMBER OF YEARS AND HAVE AN EXCELLENT WORKING RELATIONSHIP WITH THEM. THEIR WHOLESALE FARES ARE VERY COMPETITIVE AND THE STAFF ARE ALWAYS HELPFUL AND EFFICIENT.

Kathryn Lord Shore Travel (cpta) MAJOR TRAVEL......YOU ROCK!!!!!!!!!!!!!!

Donna Choolhun-Evans PTA Would just like to say how impressed I am with all of your staff, they are all so knowlegable, happy & helpful!It makes such a change to deal with people who know what they are talking about. Well done to you all

Christine Smith Co-operative Personal Travel Advisors I am absolutely loving this new website; clear, concise and quick! Well done Major - you are going to be getting a lot more business from me!

Lorraine Worldwide Travel Connections My claim to fame is that I have using Major for some 12 years or more. Excellent fares with great service. Keep up the good work....

Alex The Travel World I have been dealing with Major Travel for over 6 years and i have always met great people working for Major Travel, their services are fantastic.

Lianne Peters PTA co-operative I have been working with Major Travel for 8 years now, and they are my No 1 company for flights. They always go that extra mile and are friendly, reliable and very good at what they do best, I have recommended them to many other collegues who are also very impressed with the level of service and also expertise they give, THANKYOU MAJOR TRAVEL for all your support - You are a great team! Lianne @ pta

Marie Judson JLM Travel The prices on the system were really good and beat all the other operators which was really helpfull to confirm for the customer. We have received all the relevant paperwork and confirmation from yourselves really quickly also which was good so that we could forward all the relevant details to the customer.

Sue A2Z Travel I have used Major on several occasions. I always find the staff to be very friendly and knowledgeable, especially when you have a very vague enquiry they can generally put it all together. The prices are very good and I like the way everything works so smoothly, ease of confirmation coming through and tickets etc. The love2 shop vouchers are a bonus.

Gary Reavely F.Inst.T.T Oceanic Travel We recently used Major Travel for the first time and were hugely impressed with the service we received, not only were the prices highly competitive, but the service from your staff was second to none. We will most definitely use you again and would highly recommend you to our hays travel colleagues. It makes such a pleasant change to deal with people whom really know that they are talking about and who are passionate about what they do.

Debbie Hancock Travel World I'd certainly recommend Major Travel, I rang reservations because I needed to hold a flight seat for a customer, I was greeted professionally and very friendly I held the seat and later called back to confirm it, it was emailed the invoice and e ticket immediately, it was a breath of fresh air to be able to obtain all the documents without continuous phone calls and hassle, I would also like to advise that the feed into isell is excellent and the rates are very competitive.

We don’t deal with the public, you never have to worry about your client going direct in the future! Our efforts are entirely focused on the travel trade

If there is one thing that differentiates us from our competition, then it is the outstanding service we offer our agents.

Our entire business is focused on helping our agents succeed. We listen to our agents and deliver product, services and technology around their needs. We offer training and development, coaching, marketing.

Businesses should be rewarded for doing well. We offer FAM Trips, Performance Based Bonuses, Tier Status and of course our renowned Major Money programme.

Don’t just take our word for it, see what our agents have to say about us

As one of the first wholesalers in the UK to launch an internet flight booking engine, we are setting the trends again today with Concorde- our new revolutionary Agents booking platform.

The Best Way To Reach Customer Service at the Major Airlines

Reaching an airline’s customer service representative used to mean calling a 10-digit number and waiting on hold for what seemed like an eternity. These days, you have more ways to get help from a particular carrier.

In this article, I’ll show you how to reach customer service for several major U.S. air carriers: by phone, online, on social media and through mobile apps.

That last avenue can be especially helpful when it comes to rebooking your flight in a crunch.

“You want to use the app to try to rebook yourself, because that gets you to the front of the line and is the most efficient way for you to find another routing,” says money expert Clark Howard .

Airline Customer Service: How To Reach Delta, Southwest & More

Whether you’re trying to rebook a flight, manage a missed connection or find lost luggage, contacting your airline can be a pain. To help you, I’ve rounded up the major airlines below with links that will take you right where you need to go.

Airline Customer Service: Table of Contents

American airlines.

• Delta Airlines

Frontier Airlines

Hawaiian airlines, jetblue airways, southwest airlines, spirit airlines.

• United Airlines  

When it comes to airline customer service, just figuring out the best channel to use to get support can be a challenge. That’s why I’ve taken the time to list the ways to contact airline customer service on various platforms. I also looked at the recent social media posts for each airline to see how responsive they are to customers.

Here are the numbers and links that will get you the help you need.

How to reach American Airlines by phone : The main American Airlines customer service phone number is 800-433-7300.

Web : Here is American’s FAQ and help page . If you have compliments or complaints, use this form .

Mobile app:   Android  |  IOS

Social media:

• AA’s Facebook account is active in responding to people who post questions here.
• The airline’s @AmericanAir Twitter feed also offers help to customers.
• American also steers customers to its Linktree account for a formal response.

Delta Air Lines

How to reach Delta Air Lines by phone : Delta’s main customer service number is 800-221-1212 .

Web : You can  reach the airline here to log complaints or report issues.

mobile app :  Android  |  iOS

• The company uses its main Twitter account, @Delta , to answer questions. You can also find travel tips and promos here.
• On Facebook , the airline responds routinely to customers in the comments or via Messenger.

How to reach Frontier Airlines by phone : Unfortunately, Frontier no longer has a phone number dedicated to customer support .

Web: Fill out the Feedback Form  for questions or concerns.

Mobile app : Android | iOS

Social media :

• Looking at Facebook , I saw that the company responds to complaints lodged on the social networking site.
• On Twitter, the folks monitoring @FrontierCare will frequently answer individual concerns.

How to reach Hawaiian Airlines by phone : Hawaiian Airlines’ customer service number is 877-426-4537 . You can also text 855-808-1717 between 5 a.m. and 11 p.m. HST. For general inquiries, call 800-367-5320 .

Web : If you have a problem, use this email form. The Contact Page has live chat, and you can text to 38285 . There’s also a Help Center for various requests.

Social media : If you check the @HawaiianAir Twitter account, you will see responses to individual customer concerns but not on the carrier’s Facebook page.

How to reach JetBlue by phone : The main JetBlue customer service number is 800-538-2583. (Flights booked via phone are subject to a $25 fee).

If you have an Apple device, you can message JetBlue via Apple Business Chat.

Web : To ask a question or give feedback, use this form .

Social media: The airline’s @JetBlue account handles customer service via Twitter. JetBlue’s Facebook account is very responsive as well.

How to reach Southwest Airlines by phone : The main Southwest Airlines customer service number is 800-435-9792. 

You can also call Southwest’s Baggage Claim Office at 888-202-1024 to report a lost item.

Mobile app:   Android  |  iOS

Web: To report a complaint, you can fill out this form  using your email. Here’s the customer service FAQ .

Social media : You’ll find responses to customers’ concerns regularly on the company’s @Southwest Twitter account. I didn’t see any responses on Southwest’s Facebook account .

How to reach Spirit Airlines by phone : The main Spirit Airlines customer service number is 855-728-3555.

Web : Aside from online check-in , Spirit’s website has few resources for customers. I did however find this “complaint, question, compliment, bag claim” form . The Spirit “Contact Us” page is here .

Social media: On Facebook , the airline will typically respond to a complaint. The @SpiritAirlines Twitter account does the same.

United Airlines

How to reach United Airlines by phone : United’s customer service phone number is 800-864-8331 . Lost or damaged luggage? Call the Baggage Resolution Center at 800-335-2247.

Web: United has a FAQ page for common questions. To contact United Airlines’ Customer Care, here’s the form.

Mobile app :  Android  |  IOS

Social media: @United is pretty active on Twitter when it comes to responding to customers’ needs. On Facebook, the airline frequently responds to individual patrons who post their concerns in the comments sections of the posts.

Final Thoughts

The major airlines, as is the case in many industries these days, aren’t immune to having to react publicly and quickly to customer complaints.

Clark, who at one time owned a very successful travel agency, says reaching out online to airline customer service can yield fast results.

“The thing to know is that if you have a dispute with anything involving travel, they are monitoring social media like crazy,” Clark says. “I’d post on social media.”

Interested in planning a trip? Here are some great ways to save money.

• Price drop! Costco members: $500 Southwest Airlines gift card for $420
• 7-day Princess Alaska cruise from $488
• 10-night Mediterranean cruise from Rome starting at $1,198
• 133-night pole to pole cruise from Fort Lauderdale starting at $26,399

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"It seems that the more places I see and experience, the bigger I realize the world to be. The more I become aware of, the more I realize how relatively little I know of it, how many places I have to still go and how much more there is to learn" 

Meet the Major Traveler Team

Major Traveler has a team of fully equipped, well-trained advisors with the highest level of client service and wealth of travel experience. When you fill out our contact form, feel free to request a specific Major Travel Advisor to work with, or let us do the match-making for you! 

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Leave room for spontaneous exploration and don't over-schedule your itinerary!  Try any new food at least once Roll your clothes (I promise it's a space saver!) Always pack jewelry in your carry-on At the end of your trip, make a montage with all of your photos and videos. You're much more likely to watch it again and again! 

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Major Travel

44 years and still going strong.

Founded in 1974 by the Widdowson family, Major Travel was created to serve the needs of travel agents. Whilst the company has grown to become a significant wholesaler in the travel industry the core family values upon which the business was established upon still remain at the heart of the company's culture and ethos. At the core of our values is quality of service. Whilst pricing product diversity and technology are all important they become redundant in the absence of outstanding service. So, whilst we have unbeatable pricing, a diverse product offering and the best technology in our sector, you can be sure that you will always get the same personal attention that you have enjoyed for over 40 years!

Attractions & Excursions

Multi centre tours.

Mark Widdowson

Qasim Gulamhusein

Managing Director

Mohammed Rashid

Sales & Marketing Director

Brina Dando

Product Director

Product Manager Far East And Indian Ocean

Reservations Manager

Admin and Ticketing Manager

Adam Weatherby

Business Development Manager

Sara Armstrong

Agent Relationship Manager

testimonials

Julian Abbott Abbotts Travel WE HAVE USED MAJOR TRAVEL FOR A NUMBER OF YEARS AND HAVE AN EXCELLENT WORKING RELATIONSHIP WITH THEM. THEIR WHOLESALE FARES ARE VERY COMPETITIVE AND THE STAFF ARE ALWAYS HELPFUL AND EFFICIENT.

Lorraine Worldwide Travel Connections My claim to fame is that I have using Major for some 12 years or more. Excellent fares with great service. Keep up the good work....

Natalie Hughes Travelmaker The website is easy to use and the prices/availability are live making the whole thing a "MAJOR" stressfree experience

Jenny Allport Reid The Midcounties Co-operative Travel We have had a complaint in Swindon branch about a holiday booked through Major, partly against us and partly against them. Major (and in particular Mary Arpino the Sales & Marketing Director) have been absolutely fantastic, making the customer a very fair offer but more importantly keeping our branch in the loop, liaising with the branch manager about their findings before drafting anything up to the customer and checking that their response looks ok with us first – very unusual but great stuff. The customer is looking for any excuse to take their complaint further and I am absolutely certain that Major’s professionalism has prevented the customer having ammunition to redirect the complaint against us (unlike the usual tour operator response: blame your travel agent!)

Christine Smith Co-operative Personal Travel Advisors I am absolutely loving this new website; clear, concise and quick! Well done Major - you are going to be getting a lot more business from me!

Karen Hamilton Mid Counties Co-op Great service and flexibility - always try major 1st :-)

Kathryn Lord Shore Travel (cpta) MAJOR TRAVEL......YOU ROCK!!!!!!!!!!!!!!

Dave Simpson H-C Trav el Ltd I just wanted to say thank you for all the extra work you did with my cricket tour group to South Africa in January. I met with some of the group recently and they reported that everyt hing you/we arranged for them went very smoothly and that they were very pleased with the arrangements. So much so that they are thinking of doing a similar trip in early 2017. Thank you again for all your help.

Tresa Hutchinson The Co-operative travel I havent yet made a booking with Major as you have only just become one of our suppliers, however I am very impressed with how easy you have made it and how willing you are to resolve issues. I have advised this to my colleagues and look forward to making future bookings with you.

Rita Hunter Rita Hunter Travel I find the staff at Major Travel fantastic. Nothing is too much trouble and they can always help you out. Keep up the good work Major. Your my number 1 choice.

Hannah Spratling H-C Travel Ltd Easy to use website, lovely staff that are very helpful, great prices and not forgetting the major money which is nice to receive

Dave Muprhy Flight Hall I have used Major on different occasions as I have tried others and not had the good response as I have had with Major travel.

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Switching Phone Carriers in 2024: What to Know Before Changing Providers

Before you switch your wireless service, make sure you have the answers to these six questions.

Switching wireless providers isn't easy. Although there are three major networks in the US, the actual number of wireless carriers and plans is significantly higher. Sifting through this big, confusing mess can be overwhelming, but we want to help make this process a little easier. Here's how to choose a cell phone plan in 2024.

Which network works best for you? 

In the US there are three major networks: AT&T, T-Mobile and Verizon. All three offer services directly and have robust nationwide networks that offer 4G LTE (fast) and 5G (really fast) data. 

The most important aspect of choosing a network is finding one that works in your area. This makes it hard for us to give a blanket recommendation of any one carrier. For example, T-Mobile's service in New York may be excellent, but if you're in rural Iowa, Verizon is more reliable. 

While your mileage may vary, the good news is that these networks are growing and improving all the time, particularly as the three major players continue to try and blanket the US with 5G. It's quite possible that a decade ago you left a network complaining about its sparse service, but now it has beefed itself up because of that arms race to acquire customers.

If you know any friends or family in your area that already use the carrier you're considering, ask about their experience. You could also go to a carrier's store and see if they offer any free ways to try out the service before switching over, such as  T-Mobile's Network Pass  which lets you sample T-Mobile's service for free for three months. Verizon  offers a similar 30-day "trial" program  while the Cricket prepaid service  has its own trial offering  that lets you try out parent AT&T's network.

Then, of course, there are the plans themselves. Below is a comparison of some of the latest plans from AT&T, T-Mobile and Verizon. For this chart, we focused on each carrier's cheapest plan, as well as their respective "middle" options that we think could make sense for most people. 

It is worth noting that some plans, like T-Mobile's Go5G include streaming perks like Netflix while Verizon lets you add perks like the Disney Bundle (Disney Plus, ESPN Plus and Hulu) for $10 per month if you have its latest Unlimited Welcome, Plus or Ultimate plans. 

Most Verizon and AT&T unlimited plans (with the notable exception being AT&T's Value Plus VL) also don't require you to have every line on the same plan, so if only one of your family plan's lines needs extra hotspot data, you can drop the others down to cheaper options and save a little there. 

If you're looking for multiple lines on T-Mobile and its cheapest rate, you're better off going with its regular Essentials or Essentials Saver plans. A promotion the carrier is doing has it available for $100 per month for four lines. 

Wireless plans compared

Know the smaller and prepaid players.

Visible, Google Fi and Mint Mobile are just a few of the many MVNOs that rely on larger networks. 

While AT&T, T-Mobile and Verizon operate the major networks, other smaller providers offer service on their airwaves. First, there are the prepaid brands each carrier owns. Verizon has Visible, AT&T has Cricket and T-Mobile has Metro and now Mint Mobile . All use their parent's respective networks for service. 

Smaller players also rely on the larger networks for service. Google Fi, for example, uses T-Mobile's network, while cable companies Comcast and Spectrum rely on Verizon for their respective Xfinity Mobile and Spectrum Mobile brands. 

Boost Mobile, which is owned by Dish , uses a combination of T-Mobile and AT&T while Dish builds out its own 5G network . Dish has started offering its own service that rivals the big carriers, which it calls Boost Infinite .

The benefit of these smaller carriers -- many of which are known as mobile virtual network operators, or MVNOs -- is that you can get access to the larger provider's service at a more affordable rate. If you found that Verizon works best where you live but its service is too pricey, switching to Visible, Spectrum Mobile or Xfinity Mobile could potentially allow you to keep similar coverage but pay a bit less (although you may lose out on some other perks like free streaming services). 

We've broken down a few of these providers , including which provider uses which network and explained some of the trade-offs you'll want to keep in mind. 

Know how much you owe on your installment plan

Getting a new iPhone at a deep discount from a carrier often requires a big commitment.

Two-year contracts have largely disappeared from the US wireless market. Unfortunately, they now seem set to be replaced by increasingly longer installment plans.

AT&T and Verizon now consistently only offer 36-month installment plans for the latest devices from Apple, Google and Samsung. T-Mobile, meanwhile, still has options for 24-month installments with plans like its Go5G Plus offering better upgrade deals every two years and Go5G Next offering deals every year.

With these longer timelines you can get a flagship phone for significantly less, but you need to stay on that carrier (and potentially with a pricier unlimited plan) for two or three years. If you leave before that time has passed, you risk needing to pay out the balance owed on the phone, which some providers require before they "unlock" the device to be used on other networks. 

Major carriers often offer several hundred dollars when you switch, which can help subsidize the price of the change. You'll want to check your account online or go into your carrier's store to find out how much you might still owe on your phone before you leave. 

Decide if you should keep your current phone

The modernization of phones and networks means your existing phone will probably work just fine on a new carrier. All the major wireless carriers offer a similar assortment of the latest devices, particularly when it comes to the iPhone and the Galaxy lines.

To make the most of any switch you'll probably want to take this opportunity to upgrade your device, particularly if it's a few years old and lacks modern features like 5G. There are often extra deals when adding or opening a new line to help pay off any installment plan or get you to a better device. 

If you'd rather keep what you have, your existing device will probably work just fine so long as it's unlocked from your prior provider.

Know your discounts

Keep in mind that all of the carriers offer additional savings, which you could be eligible for depending on your employer, military status, student status or even age. If you're on a family plan, a family member could qualify even if you don't. 

First responders, military members, veterans, nurses and teachers, in particular, can get discounts from every major carrier.  Verizon offers discounts for students and a range of professions, while T-Mobile's Work Perks could knock 15% off Go5G Plus or Go5G Next plans and AT&T offers a similar program for its Unlimited Premium PL and Elite plans  that it calls Signature. 

If you're 55 or older, you may also be eligible for a discounted plan: T-Mobile offers discounted plans nationwide for as low as $55 a month for two lines, while Verizon and AT&T offer similar options but only for Florida residents.

We break down the discounts in greater detail here, for  AT&T , Verizon  and  T-Mobile .

This could save you money if you switch, or potentially lower your current rate a bit and save you the hassle of changing providers.

Understand the perks

If you have the right Verizon plan you could get free Disney Plus. 

Many of the major carriers bundle in perks for using their higher-end unlimited plans, particularly streaming services. Verizon offers the Disney Bundle (Disney Plus, Hulu and ESPN Plus) as a $10 monthly perk for its latest unlimited plans while T-Mobile offers Netflix Standard (with ads) on its Go5G branded offerings and also includes a subscription to Apple TV Plus and Hulu (with ads) with Go5G Next. 

Even prepaid and smaller carriers like Cricket (HBO Max with Ads) and US Mobile (a variety of options) offer perks with their unlimited plans. 

In addition, Verizon has perks for services including Apple One, Walmart Plus and a Netflix/Max bundle while T-Mobile's Go5G plans also offer in-flight Wi-Fi and unlimited data abroad. T-Mobile's Metro offers 100GB of Google One storage and one-year subscriptions to ViX Premium while AT&T gives six months of free gaming with an extended trial of Nvidia's GeForce Ultimate . 

If you're already paying for one or more of these subscriptions, switching to the right provider could be a way to help you save even more.

We'll continue to update this with more cell phone plan tips.

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