reviews of jetline cruises

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Jetline Cruise   Reviews

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Reviews 4.4.

3,085 total

Most relevant

Courteous and helpful

Patrick did his very best for us, and got us the holiday we were interested in. He was patient and courteous.

Date of experience : 06 September 2024

Great service from Emma

Great service from Emma Burr, researched all my needs for my trip to Niagara Falls, New York and sailing back on QM2. Fantastic price too.

Date of experience : 10 September 2024

Great Customer service

Great Customer service, call handler was very knowledgable and smooth transaction.

Date of experience : 04 September 2024

excellent service yet again

5th cruise we have booked with Claudio and Jetline this year, service is second to none, now use Claudio for nearly 30 cruises in total, top agent,

Date of experience : 31 August 2024

Cabin knowledge of staff helped…

Cabin knowledge of staff helped enormously

US Music Capitals Express…

We booked the US Music Capitals Express and Carnival Caribbean cruise and had a fabulous time. Gemma, Emma and Samuel were very helpful and flexible, and adjusted the trip where possible to suit our needs. The structure worked perfectly, despite a small mishap with one of the hotels which we eventually sorted. It is a package with a lot of independence which is exactly what we wanted. We would certainly recommend Jetline and I'm a bit surprised by some of the negative comments. It is very clear what is included in the price and what is not.

Date of experience : 10 February 2024

Substandard Hotels

From the outset when we booked we were under the impression that we were to receive on board credit, and a cabana suite. Neither came to fruition. Also we booked hotels with Jetline as advertised in Athens prior to our cruise and afterwards in Barcelona. Both Hotels were a huge disappointment for the three of us in our party, so much so that we didn’t go back to freshen up for the evening, we stayed out and returned for the shortest possible time. The electrics in the Ambrosia Suites and Apartments should be condemned immediately. The breakfasts well, we couldn’t use the toasters as they sparked when putting bread to toast. The other breakfast items were inferior and quite frankly I wouldn’t eat food from a plastic table cloth. The hairdryer in our room had no plug attached and was hard wired into another socket. For customers with disabilities, it would be impossible for you to get in and out as this hotel has no measures in place to accommodate people with disabilities. Jetline you need to up your game. After our cruise we were booked into a hotel for 2 nights in Barcelona, and were very excited to explore the City, however our excitement soon turned to disappointment yet again, when we checked in only to find that the hotel was a 25 minute bus ride into the Centre or a 20 minute taxi ride. Thank you Jetline for making our holiday so disappointing. We will not be booking with you again and if we do not hear from you, we will be sending this to your MD.

Date of experience : 15 August 2024

Great offer

Tom was excellent with knowledge and advice to get best deal and sorted out good flights !

Date of experience : 25 August 2024

Very helpful and got my requirements…

Very helpful and got my requirements sorted Thanks

Jerry answered all my questions and…

Jerry answered all my questions and patiently went through the best package for us. Great service. This will be our second trip with Jetline Cruises so really looking forward to it.

Date of experience : 24 August 2024

Helpful staff

Helpful staff, with no pressure to book straight away. Overall a good price for the holiday, Nick arranged flights from my local airport for an extra cost but not exorbitant.

Date of experience : 09 August 2024

I took a chance 12 months ago

I took a chance 12 months ago, when I booked our holiday to the Rockies and Alaska. Reviews for the company were far from good at the time, but having just returned from our trip, I can confirm that everything went smoothly according to the itinerary put together by Leo Trent, who was very helpful at all times.

Date of experience : 06 July 2024

Excellent customer service

We booked a Rocky Mountain and Alaska cruise through Jetline. The agent who took our booking, Keith provided excellent service and was available whenever we called. We spoke to other agents on occasion for specific queries and the service was just as good. They helped us with hints, tips and additional services to get the most out of our holiday. Would highly recommend

Date of experience : 06 June 2024

Reply from Jetline Cruise

We are thrilled that you had such a positive experience! Thank you for sharing your kind words with us. We look forward to serving you again soon!

Great company for booking cruises

I have booked numerous cruises with jetline - Tom is efficient helpful and always gets me the best deal he can I can highly recommended them

Date of experience : 06 August 2024

Easy to book

Easy to book. Pleasant staff. Good customer service 👍

This was our first time in America

This was our first time in America. The Jetline officer who booked the holiday for us was quite friendly and knowledgeable about the whole process. She offered her support all the way even while we were in the US. We visited more than one state. Except for an ugly experience in New York where the tour bus did not turn up, every other thing went smoothly and we enjoyed our time out there.

Date of experience : 26 May 2024

We are thrilled that you had such a positive experience! Thank you for sharing your kind words with us. We hope to serve you again soon!

Consultants that know what you like…

Consultants that know what you like understand your request find best deals. Carl was helpful, we are returning customers with Jetline because we always get excellent service!!!!

Date of experience : 08 August 2024

Cruise reservation via Shalini

Shalini’s attention to detail was impressive. She was extremely pleasant & helpful. I would rate her as a dedicated member of staff. In short an asset to Jetline Cruises

Date of experience : 18 July 2024

Booked our holidays for Alaska Rocky…

Booked our holidays for Alaska Rocky Mountains and Niagara Falls. Send us all the paperwork. Clearly it was written that we need Canada visa, but didn’t say we need ESTA for Alaska cruise As my geography is not that good. We were taking cruise from Vancouver and coming back to Vancouver. So America was not on my itinerary. I did not take American visa. I was penalised. I had to pay 700 US dollar. WE WERE SIX OF US. ALL PAID. . Few other issues. But once you have paid the money THEY DON’T CARE. ,

Date of experience : 29 June 2024

My wife and I have been booking…

My wife and I have been booking holidays through Jetline for quite a few years now, with Deepika, and between short city breaks and cruises, every trip has been memorable.

Date of experience : 02 July 2024

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Reviews 4.4.

3,085 total

Most relevant

1 year later and still waiting for refund

Great company until something goes wrong! Booked a multi centre holiday with internal flights. We had to pay a baggage fee for our internal flights even thought luggage was meant to be included. Jetline said this should not have happened. 1 year later and we are still waiting on a refund for baggage charges!!

Date of experience : March 20, 2023

Reply from Jetline Cruise

Hiya, I have spoken to Emma and she has informed me that you have spoken and your refund has been issued. We are so sorry that you had to wait so long. We do appreciate your patience. Wishing you all the best.

Inram listened to our brief and found…

Inram listened to our brief and found us a package which met our requirements in a thorough and efficient manner.He lived up to our previous excellent dealings with Jetline Cruises.

Date of experience : June 11, 2024

We so value your custom and thank you so much for your feedback. We are thrilled that you had such a positive experience! Thank you for sharing your kind words with us. We look forward to serving you again soon!

Fantastic Senior Cruise Consultant

I booked my cruise with Jetlinecruise.com and from the moment the call connected I felt taken care of. My consultant Jerry Singh made everything easy and answered all my questions. He rang me back to confirm a credit had been added to my account which I wasn’t even aware I had. He was professional, courteous, polite and efficient.

Date of experience : March 03, 2024

We are thrilled that you had such a positive experience! Thank you for sharing your kind words with us and for mentioning Jerry. We look forward to serving you again soon!

Excellent service

Jerry at Jetline worked extremely hard to secure the holiday we wanted; his professionalism was exemplary. He provided a detailed itinerary in response to our initial enquiries and quickly made the adjustments we requested, tailoring the trip to our specific requirements. The package Jerry has put together looks great! He was very patient when we had a few personal setbacks and were unable to book until a couple of months later than we originally intended. With a few slight amendments, Jetline was able to stay close to the original price we had been quoted. As we haven’t taken our holiday yet, it’s not possible to comment on the quality or smoothness of the trip, but so far we are very impressed with Jetline’s efficient service.

Date of experience : May 27, 2024

Thank you so much for your lovely review. Jerry was delighted to read it. He takes real pride in his work and your review really motivate him to keep doing such a great job. We hope you have a wonderful time away! Happy Sailing!

Alaska and rocky mountaineer trip

Been dealing with Van at jetline for a week on this trip. He is very understanding. Patient. Answered all our questions. Understood the importance of getting us the right package. Would highly recommend him. Thank you for you time and understanding

Date of experience : March 10, 2024

We are thrilled that you had such a positive experience! Thank you for sharing your kind words with us. Thanks so much for mentioning Van and the service he provided, we will be sure to share your comments with him. We look forward to serving you again soon!

Booking agent Imran has been helpful &…

Booking agent Imran has been helpful & always answered my queries without delay. We are now looking forward to the cruise in Oct.

Date of experience : July 02, 2024

Nathan provided a 1st class service

Have used jetline on numerous occasions and I always get the highest quality service. Nathan listened to what I want and came back exactly what I required. He told me to get back to him anytime before departure if I need and further assistance. Nathan did a fantastic job

Date of experience : February 16, 2024

We are thrilled that you had such a positive experience! Thank you for sharing your kind words with us and for mentioning Nathan. We look forward to serving you again soon!

Excellent service Just returned from an amazing holiday…

Just returned from an amazing holiday booked through jetliner cruises. Imran was amazing every step of our booking. Unfortunately BA cancelled our flight the day before we were due to come home. They booked us on a non direct flight instead. They were not helpful and did not answer any emails. I didn’t think to contact Jetline. However Gemma from Jetline Cruise contacted us she had seen the change in flight told us she didn’t think it acceptable and had got us onto a direct flight. I am very impressed with the efficiency and service provided. Thank you Gemma and Imran. I will definitely use Jetline Cruises again and have already recommended them

Date of experience : February 08, 2024

We are so sorry to hear of your cancellation, but are so happy we were able to help ease the stress. We are over the moon to hear that you had such a lovely holiday. It was our pleasure to help you. We appreciate your recommendation, it means the world! And look forward to helping you book your next adventure. All the best!

I recently booked a cruise with Jetline…

I recently booked a cruise with Jetline and the process was seamless. I was offered many options and extras to consider pre booking and after the booking was confirmed, which included additional days after disembarkation and direct flights home to the UK. I will consider Jetline for future holidays and would recommend Jetline to my friends and family.

Date of experience : June 20, 2024

We are thrilled that you had such a positive experience! Thank you for sharing your kind words with us. We look forward to serving you again soon!

Last year we booked with Jetline

Last year we booked with Jetline , and had wonderful service from a guy called Tom, Who could not do enough for us. This year we got someone else , who was happy to sell us the holiday , but then started getting really pushy and not as helpful , when he first tried to sell the holiday. Found that a bit sad. I did originally ask for Tom, but unfortunately he was not available. All in all , I would book again through Jetline, and hope that we get service like the first time .

Date of experience : February 15, 2024

Thank you so much for bringing this to our attention. I am very sorry to hear of your experience and we will be looking into this to make sure it does not happen again.

Anniversary holiday

Have used jetline in the past on my 25 year anniversary and all went well so booked through then again/ Booking was easy and informative . Hope holiday goes as well . One thing though customer services are abit slow to respond at times .

Date of experience : January 10, 2024

Hello, thank you so much for your feedback. We do take it very seriously and all comments help us to improve our service. I have asked a member of our CS Team to look into this for you. Happy Anniversary!

Always book with confidence

I always use jetline cruises particularly Nathan. I give him an idea and he makes it happen. While away on holiday I’ve not had any major problems at all. I can book with confidence.

Date of experience : January 31, 2024

We are thrilled that you had such a positive experience! Thank you for sharing your kind words with us and for taking the time to mention Nathan. We look forward to serving you again soon!

Easy booking thanks to Emma

My enquiry was handled splendidly by Emma, who provided all the essential information then helped me make the booking She gave me relevant advice as a first time cruiser and helped me choose the best options.

Date of experience : February 10, 2024

We are so happy to hear that you had such a positive experience. Thanks so much for taking the time to mention Emma and the service that she provided. Wishing you happy travels!

This is second time we have booked with…

This is second time we have booked with Jetline. Excellent service especially from Gareth Gates who always finds the best way to answer all queries including after cruise extended stays. Highly recommended

Date of experience : February 23, 2024

We are thrilled that you had such a positive experience! Thank you for sharing your kind words with us and for taking the time to mention Gareth. We look forward to serving you again soon!

booked us out of Stanstead and back to…

booked us out of Stanstead and back to Heathrow poor hotel choice in Mauritius and Voucher from beds online for hotel in Cape Town was messed up. This is not the first time Jetline has messed up for us but will certainly be the last.

Date of experience : January 17, 2024

Hello, I am very sorry to hear of your experience and it certainly does not sound like the level of service that we are used to providing. I have asked a member of our CS Team to look into your booking, but if you could provide your reference number it would certainly expedite things. We thank you in advance.

NZ / Australia Tour booking

My travel counsellor was Gareth who I have worked with before. He makes a point of politeness and understanding our needs and it always feels like he is genuinely trying to help you gain the best holiday and booking experience.

Date of experience : June 04, 2024

We are thrilled that you had such a positive experience! Thank you for sharing your kind words with us and for taking the time to mention Gareth and the service that he provided. We look forward to serving you again soon!

When things go wrong don 't expect any…

When things go wrong don't expect any help. The flight that Jetline booked was cancelled by BA. Now that's not their fault but they did absolutely nothing to help. We had to run around Heathrow trying to get our replacement flight sorted and eventually flew out 12 hours late. I rang Jetline but they simply couldn't be bothered. The transfer we paid for didn't turn up (it was now 3am in Miami) so we had to get an Uber to the hotel. Jetline are happy to take your money but if anything goes wrong you're on your own! Jetline have lost a customer we have booked quite a few cruises with them. We have now taken our business elsewhere

Date of experience : January 25, 2024

I am very sorry to hear of your experience. We have in the past spoken to you several times about your grievances, and we do believe ourselves to be available and proactive as it is of course in our interest for our customers to have the best experience. You would have been asked to speak directly to BA, especially if you were at the airport, as they would have the latest information available and would be best poised to assist you. I can only imagine that if your flight details changed, it would have had a knock-on effect on your transfers; but we will of course follow this up for you. We are very sorry to hear how disappointed you are, and will continue to always be available to you should you wish to discuss anything.

Tom was very efficient

Tom was very efficient, knowledgeable, helpful and friendly. We’d booked our cruise the same day. Tom was not pushy and offered use various upgrades which we added.

Date of experience : June 07, 2024

We are thrilled that you had such a positive experience and that Tom was able to help! Thank you for sharing your kind words with us. We look forward to serving you again soon!

First class service from Emma

Emma was amazing at organising our cruise and making sure that everything we were looking for was covered. Very helpful, friendly and efficient at her job. Well done. Would definitely use again.

Date of experience : March 07, 2024

Emma is indeed amazing! We are thrilled that you had such a positive experience! Thank you for sharing your kind words with us. We look forward to serving you again soon!

This is the third trip we have booked…

This is the third trip we have booked with Jetline. Garerh Gates has been extremely helpful and has tailored the holiday to our needs as required. Gareth is very polite and diligent. Hopefully we will plan more trips with this company.

Suggested companies

Jetline holidays, travelodeal, jetlinevacations.com.

Jetline Cruise   Reviews

In the Cruise Agency category

Visit this website

Company activity See all

Write a review

Reviews 4.4.

3,085 total

Most relevant

Courteous and helpful

Patrick did his very best for us, and got us the holiday we were interested in. He was patient and courteous.

Date of experience : September 06, 2024

Great service from Emma

Great service from Emma Burr, researched all my needs for my trip to Niagara Falls, New York and sailing back on QM2. Fantastic price too.

Date of experience : September 10, 2024

Great Customer service

Great Customer service, call handler was very knowledgable and smooth transaction.

Date of experience : September 04, 2024

excellent service yet again

5th cruise we have booked with Claudio and Jetline this year, service is second to none, now use Claudio for nearly 30 cruises in total, top agent,

Date of experience : August 31, 2024

Cabin knowledge of staff helped…

Cabin knowledge of staff helped enormously

US Music Capitals Express…

We booked the US Music Capitals Express and Carnival Caribbean cruise and had a fabulous time. Gemma, Emma and Samuel were very helpful and flexible, and adjusted the trip where possible to suit our needs. The structure worked perfectly, despite a small mishap with one of the hotels which we eventually sorted. It is a package with a lot of independence which is exactly what we wanted. We would certainly recommend Jetline and I'm a bit surprised by some of the negative comments. It is very clear what is included in the price and what is not.

Date of experience : February 10, 2024

Substandard Hotels

From the outset when we booked we were under the impression that we were to receive on board credit, and a cabana suite. Neither came to fruition. Also we booked hotels with Jetline as advertised in Athens prior to our cruise and afterwards in Barcelona. Both Hotels were a huge disappointment for the three of us in our party, so much so that we didn’t go back to freshen up for the evening, we stayed out and returned for the shortest possible time. The electrics in the Ambrosia Suites and Apartments should be condemned immediately. The breakfasts well, we couldn’t use the toasters as they sparked when putting bread to toast. The other breakfast items were inferior and quite frankly I wouldn’t eat food from a plastic table cloth. The hairdryer in our room had no plug attached and was hard wired into another socket. For customers with disabilities, it would be impossible for you to get in and out as this hotel has no measures in place to accommodate people with disabilities. Jetline you need to up your game. After our cruise we were booked into a hotel for 2 nights in Barcelona, and were very excited to explore the City, however our excitement soon turned to disappointment yet again, when we checked in only to find that the hotel was a 25 minute bus ride into the Centre or a 20 minute taxi ride. Thank you Jetline for making our holiday so disappointing. We will not be booking with you again and if we do not hear from you, we will be sending this to your MD.

Date of experience : August 15, 2024

Great offer

Tom was excellent with knowledge and advice to get best deal and sorted out good flights !

Date of experience : August 25, 2024

Very helpful and got my requirements…

Very helpful and got my requirements sorted Thanks

Jerry answered all my questions and…

Jerry answered all my questions and patiently went through the best package for us. Great service. This will be our second trip with Jetline Cruises so really looking forward to it.

Date of experience : August 24, 2024

Helpful staff

Helpful staff, with no pressure to book straight away. Overall a good price for the holiday, Nick arranged flights from my local airport for an extra cost but not exorbitant.

Date of experience : August 09, 2024

I took a chance 12 months ago

I took a chance 12 months ago, when I booked our holiday to the Rockies and Alaska. Reviews for the company were far from good at the time, but having just returned from our trip, I can confirm that everything went smoothly according to the itinerary put together by Leo Trent, who was very helpful at all times.

Date of experience : July 06, 2024

Excellent customer service

We booked a Rocky Mountain and Alaska cruise through Jetline. The agent who took our booking, Keith provided excellent service and was available whenever we called. We spoke to other agents on occasion for specific queries and the service was just as good. They helped us with hints, tips and additional services to get the most out of our holiday. Would highly recommend

Date of experience : June 06, 2024

Reply from Jetline Cruise

We are thrilled that you had such a positive experience! Thank you for sharing your kind words with us. We look forward to serving you again soon!

Great company for booking cruises

I have booked numerous cruises with jetline - Tom is efficient helpful and always gets me the best deal he can I can highly recommended them

Date of experience : August 06, 2024

Easy to book

Easy to book. Pleasant staff. Good customer service 👍

This was our first time in America

This was our first time in America. The Jetline officer who booked the holiday for us was quite friendly and knowledgeable about the whole process. She offered her support all the way even while we were in the US. We visited more than one state. Except for an ugly experience in New York where the tour bus did not turn up, every other thing went smoothly and we enjoyed our time out there.

Date of experience : May 26, 2024

We are thrilled that you had such a positive experience! Thank you for sharing your kind words with us. We hope to serve you again soon!

Consultants that know what you like…

Consultants that know what you like understand your request find best deals. Carl was helpful, we are returning customers with Jetline because we always get excellent service!!!!

Date of experience : August 08, 2024

Cruise reservation via Shalini

Shalini’s attention to detail was impressive. She was extremely pleasant & helpful. I would rate her as a dedicated member of staff. In short an asset to Jetline Cruises

Date of experience : July 18, 2024

Booked our holidays for Alaska Rocky…

Booked our holidays for Alaska Rocky Mountains and Niagara Falls. Send us all the paperwork. Clearly it was written that we need Canada visa, but didn’t say we need ESTA for Alaska cruise As my geography is not that good. We were taking cruise from Vancouver and coming back to Vancouver. So America was not on my itinerary. I did not take American visa. I was penalised. I had to pay 700 US dollar. WE WERE SIX OF US. ALL PAID. . Few other issues. But once you have paid the money THEY DON’T CARE. ,

Date of experience : June 29, 2024

My wife and I have been booking…

My wife and I have been booking holidays through Jetline for quite a few years now, with Deepika, and between short city breaks and cruises, every trip has been memorable.

Date of experience : July 02, 2024