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Recruitment Process and FAQ's

Our Recruitment Process

Due to the ever-changing circumstances with Covid-19, recruitment processes are currently subject to change. The key stages and order of the selection process are outlined below. If invited, you must be able to attend each stage to be considered for the role.

Online Application The first step is your online application. Your application should include a covering letter and resume that provides information about your professional and educational background demonstrating how you meet the requirements for the role. You should take the time to read and understand the position description and make sure you show that your experience and skills match the role requirements.

Cover Letters This is your chance to show us why you are the best candidate for the role. You should explain and show how your prior work experience, knowledge, skills and strengths make you the best candidate. A good cover letter should be no more than one page long; specific to the position; clear and concise in a professional and positive writing tone.

Resume / CV This is your personal advertisement, your chance to stand out from the other candidates. It should provide a summary of your professional and educational background and skills. Tailor your resume to demonstrate how your skills, knowledge, strengths and work experience match the role you’re applying for. Remove irrelevant detail and demonstrate how your skills match the position.

Your resume should contain the following information:

Contact details : Name, email and postal addresses and contact telephone numbers. Career Summary : A few sentences describing your work history. For example: I am an enthusiastic and loyal customer service representative with over five years of experience in the rail industry. Education : Details and dates of your education, training and/or study achievements. Skills : A few points highlighting your major skills. For example: High level customer service skills including the ability to sensitively communicate with people from diverse backgrounds. Employment History : Starting from your most recent position: Job title, company and dates you were employed For example: Customer Service Attendant; Queensland Rail; Dec 2017 – Sep 2019. Duties : A few points describing the duties you performed in the role. For example: Greeted and assisted customers at Manly Station and provided advice on XXX. References : Two (2) work references.  These referees should be supervisors or individuals who have delegated work to you.

Phone Screen For some vacancies, you may be required to participate in a phone screen. The phone screen is a short 20-30 minute discussion with one of our Recruitment Advisers, who will also provide you with the details of the recruitment process and anticipated timeframes.

Video Screen For some vacancies, you may be required to complete an online Video Screen. This is a selection tool we use to help us get to know you better. Shortlisted candidates will receive an email invitation to record a short video answering questions that appear on the screen. If required, the Recruitment Adviser will email you the details of the Video Screen and the deadlines to complete by. Our Video Screen is conducted through an online application called Vieple where you are given a certain amount of time to answer some basic questions.

Psychometric Testing You may be required to perform a psychometric assessment as part of the recruitment process for a role. If you do, the tests are role specific, but you should expect to be tested in the following areas:

• Cognitive – testing things like your ability to interpret and understand information.
• Psychomotor – testing things like your situational awareness, attention & concentration and your visual coordination.
• Personality – this is an optional tool used to test things like your team focus, initiative and your ability to follow rules.

Assessment Centres   

For some roles (e.g. apprentices, graduates, trainees, porters), you may be invited to attend an Assessment Centre as part of the recruitment process. This is another selection tool that we use to see how candidates behave when performing tasks and when interacting with other people.

Here are some tips to being prepared for an Assessment Centre:

• Be on time and at the right place. Know where to go in advance and arrive with plenty of time to spare.
• Remember you are being assessed. You will be assessed from the moment you arrive in the building until the time you leave.
• Ensure you are groomed and dressed appropriately for the role.
• Be friendly and courteous by introducing yourself to the Queensland Rail team and the other candidates.
• Use good communication skills. Be situationally aware. Don’t cut people off while they are speaking and speak with confidence.
• Use positive body language.  Ensure you represent yourself as being engaged, professional, personable and confident.

Behavioural Interviews                                                                                                                               

It is important we match the right person to the right job.  To help us do this, we use the S.T.A.R interview technique. Behavioural interviewing helps us determine how a candidate will perform their duties based on their prior behavior in the workplace.

To prepare for a behavioural interview you should:

• Ensure you are dressed and groomed for the occasion and act professionally.
• Ensure you arrive on time and have prepared any documentation required.
• Research the business and the role. Take the time to understand the working environment of the business and the role.
• Prepare for questions you are likely to be asked about the role. Questions are usually aligned to the core expectations of a role.
• Structure your responses to a question by describing the situation, what action/s you took and the outcome of the situation.

Pre-employment Health Assessment and Alcohol and Other Drugs (AOD) Screen A pre-employment health assessment may be required if you have applied for a position that requires you to be meet a certain health standard, such as a Rail Safety Worker role. Queensland Rail pays for this assessment to be conducted by our chosen occupational health provider. This assessment also includes an alcohol and other drugs screening test. A Recruitment Adviser will discuss this process with you prior to being invited to the health assessment.

Unsuccessful Candidates As an employer of choice, Queensland Rail receives a large volume of applications for each career opportunity and as such, unsuccessful candidates will be notified via email of the outcome. While we appreciate that candidates would like feedback as to why they weren’t shortlisted, unfortunately our team isn’t able to provide individual application feedback for candidates that weren’t successful in obtaining an interview. This is due to the high volume of requests and applications we receive.

Frequently Asked Questions

How do I apply for a job with Queensland Rail? To apply for a position with Queensland Rail, you must apply online at queenslandrail.com.au/careers. Please make sure you complete and submit your application before the closing date.

I currently work at Queensland Rail. How do I apply for a job?

Queensland Rail employees must apply for vacancies via the People Connect solution and not via this career site or Seek using one of the following options: 

1. While at home or on the go at anytime, anywhere using the People Connect Solution on a personal device not connected to the Queensland Rail IT network or LAN. Please note you will need to set up Multi Factor Authentication (MFA) on your account profile. There are two options to do this: 

a) Install the Microsoft Authenticator app on your smartphone. 

b) If your phone does not support the app, or you do not wish to use an app, you can authenticate by either an automated phone call or a 6-digit verification code received via a text message. 

2. While at work signed via the People Connect solution (Single Sign On) using a Queensland Rail corporate device connected to the Queensland Rail IT network or LAN. 

Can I fax, email or post my application to you directly? Queensland Rail only accepts applications via our website queenslandrail.com.au/careers.

How often are new career opportunities listed on this website? Queensland Rail regularly posts career opportunities.  For convenience, we recommend you subscribe to receive a free Job Alerts, which will notify you of any future jobs that match you employment preferences. Please visit the Job Alerts section via the Careers menu located at the top of this page for further information.

How long are career opportunities advertised? Positions are generally advertised either one or two weeks in duration depending on the individual circumstances of the career opportunity. Applications close 11:59pm on the specified date (unless stated otherwise).

Can I apply after the application closing date has expired? Every effort is given to assess the individual circumstances of each request. Requests to submit a late application should be submitted to [email protected] for consideration.

Can I apply for more than one career opportunity? Absolutely. You can apply for any positions that match both your skills and experience.

The system says my email account has already been found. What should I do? If you get this message it means that the email address is already present within our database. If you have created a previous account but can't remember your password, you can select ‘Forgot your password?’ to help you to log in again.

Please note the below regarding email correspondence:

All email correspondence from us regarding your application will be sent to the email address you entered when you initially submitted your application.

If you change your email address in your profile, you will need to check the original email address you provided when you applied for any correspondence. Your updated email address will automatically be used for any future applications you submit only.

If you entered an incorrect/ incomplete email address in your profile and therefore cannot check the account for emails, you will need to create a new profile with the correct email address and submit a new application for this role by the deadline stated on the job advert.

How do I reset my password as I have forgotten my password? Click on the link ‘'Forgot your password?'. Your password will be reset and emailed to your nominated email address for you to reset.

Can I amend my application or change my attached documents once submitted? You are only able to change or amend your application (including document attachments) while your application is in the New Application status. If your application has progressed to any other status you will not be able to change or amend the application.

I have recently completed psychometric and/or psychomotor assessments for a role at Queensland Rail and not met the minimum safety benchmark to proceed. Does this mean I cannot apply for other opportunities with Queensland Rail? All positions have been individually assessed to determine if, and which, assessments are appropriate. Therefore, the testing you have completed may not apply to a different opportunity. We encourage you to continue to apply for opportunities with Queensland Rail and a member of the recruitment team will be in contact to advise if your previous assessment results will exclude you from a role you applied for. If you wish to apply for a role that requires psychometric testing, you are able to re-sit the testing once you have passed the 6-month waiting period.

I haven’t heard from the Recruitment Adviser. Have they received my application? What step of the recruitment process has recruitment of the position progressed to? When your application has been successfully completed you will receive an acknowledgement email. You will be contacted by email or phone by a Recruitment Adviser once the position has closed and the recruitment process has commenced.

How do I become a Trainee Driver or Trainee Guard? In order to be considered for either of these positions, you will need to submit an application when a role is advertised. We do not have regular intakes scheduled for these positions and they can be advertised at any time. Unfortunately, we do not know when the next intake will be. We recommend signing up for Queensland Rail job alerts that way you will receive notifications relating to Queensland Rail’s career opportunities that interest you. Please go to Job Alerts for information on how to set alerts.

Are there any courses / qualifications that can help my application to be a Trainee Driver or Trainee Guard? As these are Trainee roles, Queensland Rail has a specific training pathway which identifies the range of modules Drivers & Guards need to be competent including theoretical training and practical and competency-based training. This training is tailored and specific to Queensland Rail and in conducted in-house upon the successful appointment into a Trainee Driver or Trainee Guard role. 

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Service Status

Train timetables changed on 17 July 2023​

On 17 July 2023, long-distance timetables changed. There were different impacts for the Tilt Train, Spirit of Queensland, Westlander and Spirit of the Outback.

This timetable will remain in place for up to 14 months. More information can be found on our Frequently Asked Questions page .​​

​​​Review our current timetable for your service by selecting a train below​​​

Times are subject to change, please view our Service Updates for the current status of our trains.

Alternative timetables​

Some services will run on an alternative timetable to avoid planned maintenance and other impacts. These services are available to book online, alongside usual timetabled services. Please check train departure and arrival times when booking and review your ticket information for details of your service.

Travel bookings are open for long-distance train services until 31 August 2024, Book Online now.

The Department of State Development, Infrastructure, Local Government and Planning is changing to the Department of State Development and Infrastructure. Work is underway to update this website. Read more about the new  Ministerial portfolios . Access Planning and Local Government content as changes are being progressed.

Connected Precincts Program

• Queensland new-industry opportunities
• Critical industry support
• Brisbane 2032 Olympic and Paralympic Games
• Queen's Wharf Brisbane
• Exclusive transactions
• Investment transactions
• Resource sector
• Industry support
• Defence and Aerospace Industry Development Fund
• Queensland is Renewable Ready
• Minjerribah (North Stradbroke Island) and Quandamooka Country
• Manufacturing Queensland's Super Grid
• Powering Queensland’s battery industry

Brisbane is on a transformational journey to become a better connected, fully accessible city for everyone.

Albert Street (CBD)

• The Albert Street precinct is at the heart of the CBD and plays a pivotal role in moving people around Brisbane city. It is a key walking corridor, connecting public transport stations and stops.
• With the new Cross River Rail station underway, the precinct is being redeveloped to create a green spine from Elizabeth Street to Mary Street, activating part of Council’s Albert Street Precinct Renewal Strategy. This will mean better linking between new precincts. It will also mean better spaces, like subtropical boulevards, to enable more active transport to walk, ride, or roll to work, and encourage more engagement in the city for longer.
• The Queensland Government is invested in revitalising our communities to maximise the economic and environmental benefits for locals and businesses alike. Albion is an iconic lifestyle and commercial centre in Brisbane’s inner-north that is vital in connecting our northern inner-city communities, through to the CBD and beyond.
• We can create a mixed-use lifestyle and destination precinct, offering social and affordable housing, high-quality facilities, and plenty of green space. Surrounded by light industrial, residential and hospitality offerings, the precinct will be a key in the corridor linking Northshore right through to Bowen Hills, Fortitude Valley, into the CBD towards Albion. We need to better connect the area with active transport options to ferries, trains and buses while improving the way people move through and around the precinct.
• Boggo Road is a major knowledge and technology precinct, including key health, science, and education institutions. The precinct includes some of Queensland’s most significant health and research institutions with a rich history in delivering world-class medical outcomes. It is an economic driver and workforce destination, contributing more than $1.3 billion in value and supporting more than 3,500 workers.
• The new Cross River Rail station has started a significant redevelopment of the precinct to boost its transport offering and better connect this important area to inner-Brisbane. Its development as a transport hub will also include the new Brisbane Metro, the V1 Veloway nearby, and a new pedestrian and cycle bridge linking with the Princess Alexandra Hospital and the South East Busway.
• By 2036, the Boggo Road Precinct is expected to be Brisbane’s second busiest transport interchange, meaning we currently have an opportunity to significantly improve the active transport connections, providing more convenience, accessibility, and options for workers, students, and residents.

Bowen Hills

• Bowen Hills is a bustling lifestyle hub, made prominent by the RNA and Showgrounds events precinct, along with its prime inner-city location, offering homes, hotels, shops, entertainment, and dining spaces. Due to the location near the Herston Health Precinct, Victoria Park / Barrambin, and Albion, it’s also a key movement corridor into Fortitude Valley, the CBD and beyond. The popular King Street dining and entertainment channel has also boosted the popularity of the area, attracting new residential and commercial investment around it.
• Currently serviced by the Northern Busway and event day train services, the new Cross River Rail station underway will resume regular train services from Exhibition Station. This means we will have more and better public transport options for workers, residents, and visitors, and gives us the opportunity to enhance active transport connections in and around the precinct.

Cultural Centre

• Located between South Bank and the new Kurilpa Point Precinct is Brisbane’s booming Cultural Centre, home to Queensland’s heritage listed arts precinct. It’s the centre of Queensland’s art and culture scene, welcoming around 7 million visitors every year. Like South Bank, the precinct serves as a key movement corridor between other inner-Brisbane precincts like the CBD, Roma Street, and Woolloongabba. It is a highly valuable tourist destination for Brisbane and Queensland’s economy, as one of the leading examples of co-located cultural institutions in Australia, which is rare worldwide.
• Major projects like the New Performing Arts Venue will continue to cement the precinct as the culture hub of Brisbane. We will be taking a holistic planning approach to the Cultural Centre and nearby precincts to ensure this space continues to grow economically, culturally, and socially.
• The Herston Health Precinct is one of the country’s leading health, wellbeing, medical and research hubs. It is currently home to Royal Brisbane and Women’s Hospital, Queensland Institute for Medical Research Berghofer, the University of Queensland, and Queensland University of Technology, and supports significant skills, training, and education activities, as well as research and translation within the medical sector.
• The precinct is currently undergoing a $1.1 billion, 10-year Herston Quarter redevelopment which commenced in 2017. Once redeveloped, Herston Quarter will provide a range of mixed uses including health, education and biomedical facilities, residential and student accommodation, carparking, businesses, childcare, retail, and food and beverage services. Better connecting this precinct to the northern and eastern city areas, the CBD, and onto other precincts will mean a better lifestyle for Herston’s workforce, residents and visitors.
• Kurilpa Point has a rich heritage and cultural history, making it an important part of Brisbane’s inner-city network of precincts. Part of the area is currently earmarked to be used as the International Broadcast Centre during the Brisbane 2032 Olympic and Paralympic Games, and after the Games, the site will be redeveloped into a high-quality, mixed-use precinct with open space and community facilities.
• The area is currently under-utilised and the opportunity to renew and better connect it to other precincts is enormous, ensuring people can move to, through, and from the precinct seamlessly. It’s an opportunity to create a mixed-use lifestyle precinct that provides more river-front active transport options, more housing, better connectivity, and continues to link the area with its original culture, art, and history.
• Northshore is Queensland’s largest waterfront urban renewal project, with 2.5 kilometres of river frontage. The $12 billion mixed use, sustainable precinct is progressing as Brisbane’s most connected, sustainable and welcoming riverfront precinct, with this landmark urban renewal project set to contribute more than $14 billion to Queensland’s economy.
• Its proximity to the CBD and Brisbane Airport makes Northshore a prime housing hub, set to have more than 14,000 diverse homes that will house around 24,500 people when the precinct is completed. It includes residential, office, retail, industrial, hospitality, parks and green space. It is known for its entertainment activities, with thriving art, culture, innovation, and tourism businesses already established. It will also be home to the main Brisbane 2032 Athlete Village, welcoming more than 16,000 athletes and officials in 2032.

Roma Street

• The Roma Street Precinct is Brisbane’s busiest transport hub, supporting locals to get around, connecting travellers to areas throughout Queensland and interstate, and bringing workers into the CBD. The major transport projects of Cross River Rail and Brisbane Metro will continue Roma Street's history as a public transport hub.
• These projects, as well as upgrades to Suncorp Stadium and the proposed Brisbane Arena, gives us the opportunity to redevelop an under-utilised area of Brisbane into an entertainment precinct with open spaces and active transport connections to surrounding areas. Importantly, the precinct takes people from city towers and concrete into lush green space, and we can make that green space hub better and more accessible for more people.
• For more than 30 years, South Bank Parklands has been Brisbane’s premier lifestyle and cultural destination, visited by an estimated 14 million people every year. For locals, it has become the natural place to dine, be entertained, celebrate occasions, connect or simply relax. The precinct serves as a key walking, riding and rolling corridor between other inner-Brisbane precincts like the CBD, Roma Street, Woolloongabba and the Cultural Centre. It’s a major economic contributor to Queensland, with greater South Bank estimated to contribute $900 million annually to our economy and supporting an estimated 8,100 jobs.
• The Future South Bank Master Plan formalises a green active travel corridor with the Walkable Spine that will link the Brisbane Arena at Roma Street and Suncorp Stadium to the north with the Gabba in the south.
• That’s set to get even better with the Neville Bonner Bridge to carry the increased foot traffic from Queens Wharf Brisbane, becoming a convenient way for some of the 8,000 workers estimated to be employed across the precinct and for other CBD workers coming to and from South Bank and West End. Other major projects like Brisbane Metro and the New Performing Arts Venue will continue to shape the precinct for the better. These projects will complement each other, improving liveability for the entire precinct and attracting more interstate and international visitors to Brisbane.

Woolloongabba

• Woolloongabba is undergoing transformative urban renewal, fast becoming a modern inner-city lifestyle choice. Leveraging unprecedented public transport investment in Cross River Rail and the proposed Brisbane Metro, Woolloongabba is underpinned by strong transit-oriented development credentials, enabling quality higher-density living near transit hubs and existing services to manage Brisbane’s growth, facilitate more housing and revitalise the area, limiting urban sprawl and transforming this underutilised part of Brisbane’s inner south.
• Woolloongabba’s improved transit solutions are reinforced by its central location and opportunities to enhance active travel network, connecting the area to South Bank and the CBD, as well as creating a web of subtropical connections linking new open space and better connecting existing open space, such as the South Bank Parklands, Raymond Park and Rotary Park.

How the Connected Precincts Program works

The Queensland Government is investing significantly in these precincts, and we want to ensure the legacy of these investments is felt for residents and visitors for decades to come. They are home to some of Queensland’s most transformational investments, including Cross River Rail, Queen’s Wharf Brisbane, and multiple projects in South Brisbane.

The Connected Precincts Program goes beyond individual project investments to coordinate stakeholders and developers for a broader precinct approach. Precincts perform best when they operate in a well-connected network to service local communities and the economy, and this program is centred on that notion.

Connecting precincts

A key priority for our community is the delivery of active transport, walkable connections, and engaging public spaces. The Connected Precincts Program is focused on better connecting our key inner-city precincts, for locals and visitors to enjoy.

The River Reach Corridor, for instance, is our initial focus area, aiming to facilitate movement between Woolloongabba and neighbouring precincts. Plans are underway to establish a walkable, active travel corridor, a ‘walkable spine’, linking Woolloongabba to Suncorp Stadium via South Bank, the Cultural Centre and Roma Street Station.

Last updated: 10 May 2024

UniSC welcomes $1.15 billion rail funding boost | UniSC | University of the Sunshine Coast, Queensland, Australia

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UniSC welcomes $1.15 billion rail funding boost

UniSC News  |  14 May 2024

New Federal Government funding for a high-speed rail line direct to the Sunshine Coast has been welcomed by the University of the Sunshine Coast.  

However, UniSC Vice-Chancellor and President, Professor Helen Bartlett, says the rail line needs to extend past Caloundra and up to Maroochydore, to properly support the region.  

“Funding for this first stage is a great start, but we want to ensure that stages two and three remain firmly on the government’s agenda,” Professor Bartlett said.  

“Our projections and future planning have identified the need to provide upgraded transport connections to our campus at Sippy Downs, and this means ensuring the line doesn’t stop at the southern end of the Sunshine Coast,” Professor Bartlett said.  

“The University is the second biggest trip generator on the Sunshine Coast, so is vital that the link continues to Kawana and Maroochydore, and that an upgraded high-speed public transport service is also planned to connect future rail stations with the campus.”  

The Sunshine Coast campus at Sippy Downs is currently serviced by an on-campus bus interchange that also services the suburbs of Chancellor Park and Buderim.  

“The University plays a key role in the region’s industry, employment and innovation, as well as supporting more than 17,800 students and 1,145 staff across all of our campuses from Moreton Bay to Fraser Coast,” Professor Bartlett said  

“A reliable and sustainable public transport network is critical to ensure that everyone in our rapidly growing community has equal access to a university education.  

“So, while we are pleased to see the rail project is now closer than ever, thanks to Federal and State Government contributions now totalling $5.5 billion, we also support the Sunshine Coast Council’s intention to continue discussions at a state and national level, with the ultimate goal of securing funding to extend and deliver the rail connection all the way up to Maroochydore,” Professor Bartlett said.  

UniSC Lecturer in Urban Design and Town Planning Dr Greg Mews said a rail link was key to mitigate road congestion, and it needed to be designed strategically.

“The rail link is a missing piece in the region's structural DNA,” Dr Mews said.

“Not everyone who lives, works, plays and studies in our region has access to a car and therefore struggles to benefit from equitable access to services.

“The first stage of this rail project to Caloundra is promising and can mitigate some of the impacts of substantially more people moving to the Sunshine Coast, but we still vitally need more travel options connecting the major urban centres to lifestyle settlements along the Coast.

“In order to make transport work well, we need to get the places, connectivity and the service quality right within the catchment areas.

“Developing the region without this, would set us on a trajectory associated with characteristics such as gridlock, longer commuter hours, higher greenhouse gas emissions, air and noise pollution and, therefore, much higher costs to support health and wellbeing.

“Apart from shortening commuter hours and stress related to travel, rail has the potential to improve liveability if certain conditions are met and considered in an integrative and strategic manner,” Dr Mews said.

UniSC Tourism, Leisure and Events Management Program Coordinator Dr Aaron Tham said transport was potentially one of the main industries in Queensland that could undergo transformation due to the Olympic and Paralympic Games in 2032.

“The 2032 games have the ability to put the Sunshine Coast, Moreton Bay, Brisbane, and Queensland firmly on the map,” Dr Tham said.

“It’s more than just sporting prowess. This event will change the landscape, functionality, transport, facilities and homes in Queensland.”  

Dr Aaron Tham  sits on the Brisbane Olympics and Paralympics Taskforce, with a particular interest in the legacy of the Games. He authored a 2022 paper that analysed the advantages of Queensland being awarded the 2032 Games more than a decade in advance.

Media enquiries: Please contact the Media Team [email protected]