Cookies on GOV.UK

We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services.

We also use cookies set by other sites to help us deliver content from their services.

You have accepted additional cookies. You can change your cookie settings at any time.

You have rejected additional cookies. You can change your cookie settings at any time.

london oap travel pass

Bring photo ID to vote Check what photo ID you'll need to vote in person in the General Election on 4 July.

  • Driving and transport
  • Parking and public transport

Apply for an older person's bus pass

If you live in england or wales.

In England you can get a bus pass for free travel when you reach the State Pension age .

If you live in London, you can travel free on buses, tubes and other transport when you’re 60, but only within London.

In Wales you can get a bus pass when you reach 60.

Enter your postcode to:

  • apply for a bus pass from your local council
  • check if you can get one sooner

Find a postcode on Royal Mail's postcode finder

If you live in Scotland or Northern Ireland

You get an older person’s bus pass when you’re 60. Apply if you’re in:

  • Northern Ireland

Related content

Is this page useful.

  • Yes this page is useful
  • No this page is not useful

Help us improve GOV.UK

Don’t include personal or financial information like your National Insurance number or credit card details.

To help us improve GOV.UK, we’d like to know more about your visit today. Please fill in this survey (opens in a new tab) .

  • Find your local Age UK

Age UK  logo

  • Site search Search term
  • Back Information and advice
  • Back Money & legal
  • Back Benefits and Entitlements
  • Attendance Allowance
  • Benefit rates 2024-25
  • Benefits Calculator – what are you entitled to?
  • Bereavement Support Payment
  • Carer's Allowance

Benefits for mixed age couples

  • Changes to the benefits system
  • Cold Weather Payment
  • Council Tax Reduction
  • Disability Living Allowance
  • Employment and Support Allowance

Free bus pass and transport concessions

  • Free prescriptions for over 60s
  • Housing Benefit
  • How to apply for a Blue Badge
  • How to challenge a benefits decision through mandatory reconsideration
  • How to get help with urgent or one-off expenses
  • How your benefits are means tested
  • Income Support
  • Jobseeker's Allowance

Pension Credit

Personal independence payment.

  • Returning to the UK after living abroad
  • Support for Mortgage Interest
  • TV licence concessions
  • Universal Credit
  • Warm Home Discount
  • Winter Fuel Payment
  • More money in your pocket information guide
  • Back Debt and savings
  • Debt help and advice
  • Energy advice for the home
  • Financial jargon checker
  • How to reduce your water bills
  • How to trace lost money
  • Using credit wisely
  • Back Income and tax
  • What is equity release?
  • Ways to reduce Council Tax
  • Inheritance tax
  • How to boost your income in retirement
  • Equity release information guide
  • Back End of life planning
  • Back Legal issues
  • Finding legal advice
  • How to be an executor information guide
  • Making a will
  • Power of attorney
  • Power of attorney information guide
  • Thinking about end of life information guide
  • What is a living will (advance decision)?
  • What to do when someone dies
  • Wills and estate planning information guide
  • Back Pensions advice
  • Annuities explained
  • Finding old pensions
  • Pension calculator
  • Pensions scams and fraud
  • State Pension
  • What are workplace pensions?
  • What pension options do I have?
  • Back Scams and fraud
  • How to spot a catfish
  • Spotting TV Licence scams
  • Doorstep scams
  • Postal scams
  • Phone scams
  • What to do if you're the victim of a scam
  • Investment scams and fraud
  • Avoiding scams information guide
  • Help with the cost of living
  • Back Consumer advice
  • Changes to landline telephones
  • Back Health & wellbeing
  • Back Conditions and illnesses
  • Bladder and bowel problems information guide
  • Bowel problems
  • Coronavirus
  • Depression and anxiety
  • Hearing loss
  • High blood pressure
  • Influenza (flu) prevention
  • Malnutrition
  • Osteoporosis
  • Seasonal affective disorder (SAD)
  • Urinary incontinence
  • Urinary tract infections (UTIs)
  • Back Health services
  • Dental services for older people
  • 9 health tests that could save your life
  • Getting the most from your medicines
  • Getting help when feeling unwell
  • NHS continuing healthcare
  • Your hospital stay
  • GP services for older people
  • Leaving hospital
  • Complaining about NHS services and hospitals
  • What standards you should expect from NHS services
  • Your hospital stay information guide
  • Back Being active
  • Getting active when you find exercise difficult
  • Getting active but not sure where to start
  • Helping someone to get active
  • Preventing falls
  • How to look after your feet
  • Walking tips
  • Physical activity videos to use at home
  • Staying steady information guide
  • Back Mind and body
  • 10 tips for ageing better
  • 5 tips to boost your mood
  • Getting a good night's sleep
  • Your mind matters
  • Mindfulness
  • Staying cool in a heatwave
  • Staying sharp
  • Preventing and treating burns
  • Back Loneliness
  • A Life Less Lonely
  • Caring for someone who's lonely
  • Feeling lonely
  • Back Keep well this winter
  • Keeping warm and well in winter
  • Keep your spirits up
  • Look after each other
  • Cold weather advice and tips
  • Managing money in winter
  • Winter wrapped up information guide
  • Winter illnesses
  • Back Relationships and family
  • Financial and legal tips before remarrying
  • Planning for end of life
  • Protection from abuse and neglect
  • Dating in later life
  • Sex in later life
  • How to deal with grief after a bereavement
  • How to adjust to living alone
  • Top tips for grandparents
  • Worried about someone?
  • Back Care & support
  • Back Finding and arranging social care
  • Care needs assessment
  • Home care: how to find the care you need at home
  • Back Paying for care
  • Financial assessment explained
  • Where do I start in arranging care?
  • Paying for homecare
  • How much does care cost?
  • Back Help for carers looking after a loved one
  • Carer's assessment
  • Financial support for carers
  • Balancing working and caring responsibilities
  • Caring for someone with dementia
  • Looking after yourself as a carer
  • Respite care: having a break from caring
  • What to do when your caring role changes or ends
  • Carer's checklist
  • Back Housing options in later life
  • Assisted living and extra-care housing
  • Safety in the home
  • Home adaptations to simplify home tasks
  • Specialist housing options
  • Renting and social housing
  • Homelessness
  • Moving in with children and family
  • Park homes (mobile homes)
  • Sheltered housing
  • Back Problems with care
  • How to complain about care to your local council
  • Problems with homecare
  • Back Work & learning
  • Back Making the most of the internet
  • Computer training courses
  • Glossary of online terms
  • Getting started on the internet
  • Staying safe online
  • Keeping in touch using a video call
  • Making your device easier to use
  • How to download apps
  • Email essentials
  • What's WhatsApp?
  • Using social media
  • Is online banking safe?
  • How to transfer money and make payments
  • Shopping safely online
  • Online password security
  • Age UK's digital instruction guides
  • Back Discrimination and rights
  • EU citizens and settled status after Brexit
  • Help for Ukrainian nationals in the UK
  • Human rights
  • The Equality Act
  • Windrush Compensation Scheme information guide
  • Windrush Scheme
  • Your rights at work
  • Back Education and training
  • Build up your skills
  • Classes and courses
  • Higher education and university
  • u3a – Later life learning
  • Back Looking for work
  • Be your own boss
  • CVs and job applications
  • Job interview tips
  • Back Retirement
  • Preparing emotionally for retirement
  • Paul Lewis: Retirement planning advice
  • Living abroad after retirement
  • Retirement age
  • Back For professionals
  • Benefits hub for professionals
  • Mental health hub for professionals
  • Winter hub for professionals
  • Information guides and factsheets

Age UK Advice Line 0800 678 1602

Free to call 8am – 7pm 365 days a year Find out more

Telephone friendship

Get a free weekly friendship call. We'll match you with one of our volunteers. Our service is flexible to suit the different needs of everyone who takes part.

  • Sign up for telephone befriending
  • Find services near you
  • Find charity shops near you

Popular services

  • Age UK Advice Line
  • Befriending services
  • The Silver Line Helpline
  • Day Centres
  • Exercise and physical activity
  • Handyperson services
  • IT Training
  • Social activities
  • Back Services
  • Back Get involved
  • Back Donate
  • Make a donation
  • Back Leave a legacy donation in your will
  • How to leave a gift in your will
  • Making and amending your will to include a gift to Age UK
  • Information for executors
  • The difference a gift in your will could make
  • Ways to write your will
  • Free Wills Month 2024
  • Will Aid November 2024
  • Back Donate to our shops
  • Age UK and The Wombles join forces
  • Age UK's eBay store
  • Sustainability
  • Back Donate in memory
  • Make a donation in memory
  • Fundraise for Age UK in memory of your loved one
  • Make a one-off donation
  • Funeral donations and collections
  • Set up a Tribute Fund
  • Meaningful ways to remember your loved one
  • Make a major gift
  • The difference your money makes
  • Our professional fundraisers
  • Back Fundraise
  • Back The innocent Big Knit – get knitting for charity
  • innocent Big Knit updates
  • Back Sporting events
  • Run for charity
  • Skydive for charity
  • Cycle for charity
  • Charity walks and treks
  • Charity triathlon events and obstacle courses
  • Do your challenge for Age UK
  • Back Fundraising ideas
  • Most popular ideas
  • Sporty ideas
  • Fundraise at work
  • Fundraise at school
  • Fundraise while you celebrate
  • Fundraise as a community
  • A-Z of fundraising ideas
  • Get your free fundraising guide
  • Pay in your fundraising
  • Fundraising resources
  • Leeds Abbey Dash
  • TCS London Marathon
  • Back Stream for Ages
  • Your free downloads
  • Back Lottery and raffle
  • Play the Age UK lottery
  • Tuesday Treat Draw
  • Play the Age UK raffle
  • Gift the Lottery
  • Player Zone
  • How every entry helps
  • Are you a winner?
  • Lottery and Raffle rules
  • Back Volunteering
  • Telephone Friendship Service volunteering
  • The Silver Line Helpline volunteering
  • Connect and Support Service volunteering
  • Age UK shops volunteering
  • Local Age UK volunteering
  • Support our campaigns
  • Back Corporate partnerships
  • Why partner with Age UK
  • Back Ways we could work together
  • Can your company support the Age UK Telephone Friendship Service?
  • Help Age UK become Morrisons’ next charity partner
  • Latest jobs with Age UK

Age UK. Know what to do. 

Last year, over 10 million people trusted us to help them with some of the biggest issues in their lives. Learn more about how we help.

How your support helps

Here's how, with your support, Age UK is supporting older people through the cost of living crisis.

  • See the difference your donations make

Making older people's voices heard

  • Age UK know what to do
  • Campaigning with older people
  • Discover - news, stories and features
  • Media Centre
  • Policy and research
  • Wellbeing programmes
  • Politics and government
  • Back Our impact
  • Back Buy products
  • Back Over-50s Insurance
  • Car insurance
  • Home insurance
  • Motor breakdown cover
  • Travel insurance
  • Travel insurance with medical conditions
  • Back Independent living
  • Bathing Solutions
  • Stairlifts and Homelifts
  • Personal Alarms
  • Back Financial services
  • Funeral Plans
  • Legal services
  • Back Healthcare
  • Incontinence products

Benefits and Entitlements

If you're 60 or over or you have a disability, you might be eligible for public transport concessions – from discounts on your rail journeys to a free bus pass.

What transport concessions are available?

Can i get a free bus pass, can i get a discount on train travel, can i get a london freedom pass, what if i have difficulty using public transport, what if i'm unable to use public transport, more travel concessions questions.

There are several national public transport concessions available to older and disabled people. Some entitle you to discounts on your fares, while others allow you to travel for free.

Eligibility for these concessions depends on whether you have a disability or your age. 

Depending on your age and your circumstances, you might be able to get one of the following free bus passes, which allow you to travel free on local buses:

  • an older person's bus pass
  • a disabled person's bus pass

What age do I have to be to get an older person's bus pass?

You can get an older person's bus pass when you reach State Pension age, which is currently 66 for both women and men.

Apply for your older person's bus pass on GOV.UK

If you're 60 or over and live in London, then you can get free travel on buses, trains and other modes of transport in and around London with a 60+ London Oyster photocard.

Apply for your 60+ London Oyster photocard on the TFL website

How can I get a disabled person's bus pass?

There's no central provider of the disabled person's bus pass – to find out if you're eligible and how to apply, you need to get in touch with your local council.

Find your local council and apply for a disabled person's bus pass on GOV.UK

Are there any other discounts if I'm an older person or I'm disabled?

It's a good idea to contact individual transport operators to see if they offer discounts.

For instance, National Express offers Coachcards. These are discount cards for older or disabled customers. You buy them for a set fee of £15.00 and they get you a third off the cost of your travel across the year.

Find out more and order a Coachcard on the National Express website

Depending on your age and circumstances, you might be entitled to one of the below railcards:

  • a Senior Railcard
  • a Disabled Person's Railcard

Both railcards are discount cards. You buy them for a set fee to last either 1 or 3 years and they get you a third off the cost of your train travel.

Can I get a Senior Railcard?

The Senior Railcard is available for anyone aged 60 or over to buy.

You can apply on the Senior Railcard website using a valid passport or UK driving licence as ID. Or, you can apply in person at most staffed railway stations.

Find out more about the Senior Railcard and apply online

Can I get a Disabled Person's Railcard?

The Disabled Person's Railcard is available to you if you meet one of the following criteria:

  • you're registered as deaf or use a hearing aid
  • you're registered as having a visual impairment
  • you have epilepsy
  • you receive a disability-related benefit, such as  Personal Independence Payment
  • you receive War or Service Disablement pension
  • you receive Attendance Allowance
  • you receive Severe Disablement Allowance
  • you receive War Pensioner's mobility supplement

Find out more about the Disabled Person's Railcard and apply online

Freedom Passes give London residents free travel in the city – including National Rail services, the Underground, buses, river services and trams – and free local bus journeys nationally.

If you live in London, you can apply for a Freedom Pass if one of the following applies to you:

  • you've reached State Pension age
  • you have a disability.

Find out more about Freedom Passes and apply on the London Councils website

National Rail has an interactive tool called Stations Made Easy, designed to help people find their way around stations and find more accessible routes, avoiding potential difficulties like stairs. This may be helpful if you have difficulty using public transport because of your health. 

Find out more and use the tool on the National Rail website

If you're disabled, you can't use public transport, or you don't have access to a car, you might also be able to use a community transport scheme – such as a social car, dial-a-ride, or taxicard scheme.

Shopmobility schemes help people shop in town centres by lending out wheelchairs and scooters. Some local councils also offer concessions on local public transport.

To find out what's available in your area, you can contact your local council or your local Age UK.

Find your local council on GOV.UK

  • Please select a search type
  • Please enter a valid postcode

No, you can't use a free bus pass on National Express buses. To get senior concessions on National Express you need to buy a senior coachcard, which costs £15 a year.

Top of section

Yes, your bus pass will give you free travel on buses across England, including London. However, there may be specific rules about when you can travel for free, so check your local council's free bus pass guidance before travelling.

Find your local council's older person's bus pass guidance on GOV.UK

Want more information?

Apply for an older person's bus pass on GOV.UK

Apply for a disabled person's bus pass on GOV.UK

We're here to help

We offer support through our free advice line on 0800 678 1602. Lines are open 8am-7pm, 365 days a year. We also have specialist advisers at over 120 local Age UKs.

About the Age UK Advice Line Find your local Age UK

Share this page

  • Share on Facebook

Last updated: Apr 09 2024

You might also be interested in...

Personal Independence Payment (PIP) is a benefit for people who need help with daily activities or getting around.

If you're over State Pension age and you're struggling to make ends meet, Pension Credit could help top up your income.

Pension Credit information guide

If you’re over State Pension age and struggling to make ends meet, you might be entitled to Pension Credit. Download...

Being part of a mixed age couple affects which benefits you can claim. Find out if this affects you and what you...

Become part of our story

  • Please enter a valid email address

Back to top

Can I Use My Senior Citizen Bus Pass in London? Know the Facts!

As a senior citizen in London, you may be wondering whether you can use your bus pass to travel around the city. The good news is that yes, you can! London provides free or discounted bus travel for older adults who meet certain eligibility criteria.

In this article, we will guide you through the process of using your senior citizen bus pass in London . From understanding the broader public transportation system to knowing how to apply for a bus pass, we’ve got you covered.

Key Takeaways:

  • Senior citizens in London can use their bus pass for free or discounted travel.
  • Eligibility criteria must be met to obtain a senior citizen bus pass.
  • Applying for a bus pass involves a simple process.
  • Other transport options are available for older adults in London.
  • There are additional benefits and discounts for senior citizens in the city.

Understanding London’s Public Transportation System

If you’re a senior citizen looking to navigate London’s expansive public transportation network, it’s important to understand the various options available to you. From buses to trains and everything in between, London has a comprehensive transport system that can take you anywhere you need to go in the city.

London’s Bus Network

One of the most popular and affordable ways for seniors to travel in London is by bus. With over 8,000 buses serving over 700 routes across the city, the bus network is extensive and accessible. Many buses are also equipped with accessibility features such as low floors, wheelchair ramps, and audio-visual announcements to assist older adults and those with disabilities.

The Underground

The London Underground, also known as the “Tube,” is another convenient and fast option for seniors. With 11 lines and over 270 stations, the Tube covers most parts of London and offers step-free access, escalators, and lifts to provide easy access for all passengers. Additionally, seniors can enjoy discounted fares during off-peak hours.

Overground Trains

London’s Overground trains are another option for seniors, with routes covering various parts of the city and offering step-free access at many stations. Seniors with a bus pass can also use it on Overground trains.

If you live in South London, trams may be a convenient mode of transportation for you. The Tramlink system has four routes and serves 39 stops, with many stops offering step-free access.

River Boats

For a more scenic route, seniors can also take advantage of London’s river boats. These boats operate on the River Thames and offer a unique way to see the city’s landmarks. While not as extensive as other transport options, river boats can be a great way to travel to certain parts of London.

Cycling and Walking

For seniors who prefer to stay active, cycling and walking are also viable options in London. With hundreds of miles of bike lanes and plenty of green spaces and parks, London is a great city to explore on foot or by bike. Boris bikes, London’s bike-sharing scheme, also offers senior discounts.

Regardless of which mode of transportation you choose, London’s public transportation system offers a variety of options to suit the needs of senior citizens. Whether you’re traveling for leisure or running errands, there’s a transport option that can get you where you need to go.

Eligibility Criteria for Senior Citizen Bus Passes in London

If you’re a senior citizen in London, you may be eligible for a bus pass that allows you to travel for free or at a discounted rate. However, there are certain eligibility criteria that must be met before you can apply for a bus pass. These criteria vary depending on where you live in the city.

In most areas of London, you can apply for a bus pass when you reach the age of 60. However, in some areas, such as the London Borough of Sutton, you must be at least 65 to be eligible for a pass.

In addition to age requirements, other eligibility criteria include:

If you’re not sure whether you’re eligible for a senior citizen bus pass in London , you can check with your local council or transport authority for more information.

How to Apply for a Senior Citizen Bus Pass in London

If you are a senior citizen in London and meet the eligibility criteria, applying for a bus pass is a simple and straightforward process. Here’s a step-by-step guide:

  • Visit the Freedom Pass website.
  • Click on the “Apply for a Freedom Pass” button.
  • Fill out the online application form with your personal details, including your name, date of birth, and address. You will also need to provide proof of address and age.
  • Upload a passport-style photo as per the guidelines provided on the website.
  • Submit your application and wait for confirmation.

Once your application is approved, you will receive your senior citizen bus pass by mail within 14 days.

Having a senior citizen bus pass in London comes with a range of benefits, including free travel on buses, the Tube, and other forms of public transport. You can also enjoy discounts on attractions, events, and more throughout the city.

With your senior citizen bus pass, getting around London has never been more convenient or affordable. Apply today and start exploring all that this vibrant city has to offer!

Using Your Senior Citizen Bus Pass on London Buses

Once you have obtained your senior citizen bus pass, you’re ready to explore London’s extensive bus network. Here are a few tips to help you use your bus pass effectively:

  • Know when you can use your pass: Senior citizen bus passes are valid on London buses at any time, including peak hours. You can also use your pass on trams and some local trains within London.
  • Have your pass ready: When boarding a London bus, be sure to have your senior citizen bus pass ready for inspection. Just show it to the driver, and you’re all set.
  • Understand the benefits: Using your senior citizen bus pass in London not only provides free or discounted travel, but it also allows you to travel more comfortably and conveniently without worrying about the cost of individual trips.
  • Plan your journey: Before you set out, it’s a good idea to plan your journey and check the bus routes and schedules. You can do this using the TfL website or mobile app.

By following these simple guidelines, you can make the most of your senior citizen bus pass and explore all that London has to offer.

Additional Benefits and Discounts for Senior Citizens in London

In addition to free or discounted bus travel, senior citizens in London can take advantage of various benefits and discounts. These perks are designed to make life easier and more affordable for older adults living in the city. Let’s take a look at some of the benefits available:

Senior Railcard

If you plan on traveling by train in the UK, getting a Senior Railcard can save you up to 1/3 on train fares. The card costs £30 for one year and can be purchased online or at a train station.

Discounts on Entertainment

London is home to numerous theaters, museums, and other cultural attractions that offer discounts to senior citizens. For example, the British Museum and the National Gallery offer free entry to all visitors, regardless of age. The Barbican Centre, Sadler’s Wells, and the Royal Opera House offer discounted tickets to seniors.

Discounts on Shopping

Several retailers in London offer discounts to senior citizens. For example, Boots and Superdrug offer a 10% discount on certain days of the week, while Specsavers provides free eye tests and discounted glasses to those aged 60 and over.

Council Tax Reduction

Senior citizens living alone or with someone who is also a senior citizen may be entitled to a reduction in their council tax bill. The amount of the reduction will depend on various factors, including income and residency status. To find out if you’re eligible, contact your local council.

Assistance with Heating Costs

The Winter Fuel Payment is a tax-free payment of up to £300 that is made to eligible older adults to help cover the cost of heating their homes during the winter months. To be eligible, you must have reached the qualifying age and meet certain residency and income criteria.

Community Services

London’s various community services provide support and assistance to seniors in a range of areas, including housing, health care, and social activities. For example, Age UK and the Royal Voluntary Service both offer volunteer-based services that can help with shopping, transportation, and home visits. The NHS also provides specialized health services for older adults.

Accessibility and Support for Older Adults on London Buses

London’s public transportation system is designed to be accessible and accommodating for passengers of all ages, including older adults. Seniors can expect a range of support services and features to ensure a safe and comfortable travel experience on London buses.

One such feature is the low-floor design of most London buses, which allows for easy boarding and disembarking for those with mobility issues or those who use a wheelchair or walker. Additionally, there are designated seats on buses reserved for older adults and individuals with disabilities.

For passengers who require additional support, such as assistance boarding or navigating the bus network, there is the “Please offer me a seat” initiative. This program allows passengers with hidden disabilities or mobility issues to wear a badge that signals to other passengers to offer them a seat.

London buses also offer audio and visual announcements to assist passengers with hearing or visual impairments. These announcements provide real-time information on the bus’s route, upcoming stops, and any delays or disruptions.

Finally, it’s worth noting that all London buses are equipped with CCTV cameras for added safety and security. This feature can provide peace of mind to seniors who may feel vulnerable or unsafe traveling alone.

“London’s public transportation system prioritizes accessibility for all passengers, including older adults.”

Exploring Other Transport Options for Senior Citizens in London

While buses are a popular mode of transportation for senior citizens in London, they may not always be the most practical or convenient option. Fortunately, there are several alternatives worth considering, depending on your travel needs and preferences.

Underground and Overground Trains

London’s underground and overground train network is an efficient and affordable way to get around the city. Senior citizens can enjoy discounted fares and priority seating on all trains. However, accessibility may be an issue for some stations with stairs and long walkways, so it’s important to plan ahead and check station accessibility beforehand.

London’s iconic black cabs offer a comfortable and convenient way to travel around the city. They are wheelchair accessible, and the drivers are trained to provide assistance to older adults. However, the fares can be expensive, especially during peak hours or on long journeys.

Accessible Taxis and Minicabs

For seniors who require extra assistance or accessibility, accessible taxis and minicabs are available. These vehicles are equipped with features such as ramps, low floors, and swivel seats to accommodate passengers with disabilities or mobility issues. They can be booked in advance or hailed on the street.

Hiring a Car

If you prefer to drive yourself, hiring a car is an option. There are several car rental companies in London that offer discounts to senior citizens. However, driving in London can be challenging, especially for those who are unfamiliar with the city’s roads and traffic rules.

No matter which transport option you choose, it’s important to plan your journey ahead of time, especially if you have specific accessibility needs. Many transport providers offer assistance and support to older adults, so don’t hesitate to ask for help if you need it.

In conclusion, if you’re a senior citizen, you can definitely use your bus pass in London. However, it’s important to meet certain eligibility criteria before applying for a bus pass. Once you’ve obtained your pass, using it effectively on London buses will allow you to enjoy the benefits of free or discounted travel.

In addition to bus travel, seniors in London can also take advantage of other transport options that cater specifically to their needs. Whether you prefer taxis, trains, or accessible buses, there’s always a way to get around the city comfortably and conveniently.

It’s also worth noting that senior citizens in London may be eligible for various benefits and discounts. So make sure you explore all the options available to you and take advantage of any perks that come with your bus pass.

Overall, London’s public transportation system is designed to prioritize accessibility and support for older adults. Whether you’re using your bus pass or exploring alternative transport options, you can rest assured that you’ll have a comfortable and enjoyable travel experience in the city.

Can I use my senior citizen bus pass in London?

Yes, senior citizens can use their bus passes in London. However, certain eligibility criteria must be met to obtain a bus pass.

What is the public transportation system like in London?

London offers a comprehensive public transportation system with various options including buses, trains, and underground services. Senior citizens can choose from these transport options based on their preferences and needs.

What are the eligibility criteria for senior citizen bus passes in London?

The eligibility criteria for senior citizen bus passes in London include age requirements and residency status. To obtain a bus pass, seniors must meet these criteria as set by the local transportation authority.

How do I apply for a senior citizen bus pass in London?

To apply for a senior citizen bus pass in London, you’ll need to follow the application process outlined by the local transportation authority. This typically involves providing proof of eligibility and completing the necessary forms.

How do I use my senior citizen bus pass on London buses?

Using your senior citizen bus pass on London buses is straightforward. You simply need to present your valid bus pass to the driver when boarding the bus. Make sure to follow the instructions provided by the transportation authority for smooth usage.

Are there any additional benefits or discounts for senior citizens in London?

Yes, apart from free or discounted bus travel, senior citizens in London may be entitled to additional benefits and discounts. These can include reduced fares on other forms of public transportation and discounts at various attractions and establishments across the city.

What accessibility and support services are available for older adults on London buses?

London buses are equipped with accessibility features such as ramps and priority seating for older adults. Additionally, bus drivers are trained to provide assistance to passengers who may require support during their journey.

Are there alternative transport options for senior citizens in London?

Yes, besides buses, there are other transport options available for senior citizens in London. These options cater specifically to the needs of older adults and may include specialized transportation services or discounted rates on certain modes of transport.

Share your love

About the author, related posts, leave a comment cancel reply.

Your email address will not be published. Required fields are marked *

Save my name, email, and website in this browser for the next time I comment.

london oap travel pass

London Councils

  • Search Search

Text resize

  • Text size normal
  • Text size medium
  • Text size large

London Councils

Login to London Councils

  • Freedom Pass

Login to Freedom Pass

  • Using the pass

Freedom Pass travel map

Download the image (PDF) of this map

Please note that the Freedom Pass map is a simplified version and some lines and stations have been removed to make it clearer.  Detailed travel maps can be found here . 

Elizabeth line

Freedom Passes will be valid to use on all of the Elizabeth line including stops outside of London.   

Changes to Freedom Pass Travel Times

From Wednesday 18 January 2023, the temporary suspension of free travel for Older Person's Freedom Pass and 60+ London Oyster photocard holders between 04:30 and 09:00 on weekdays, which was put in place during the pandemic, will become permanent.

For more information and why the decision was made can be found  here

Disabled Persons Freedom Pass holders are not   affected by this change.

London Bus Fares – OAP Passes For Senior Citizens Over 60

Do seniors travel for free on the bus.

Senior citizens over 60 can travel for free on a London bus if they live in the UK and have have one of the bus passes described below.

Senior citizens who don’t have a pass, and all foreign tourists, have to pay a normal adult bus fare .

Can you use an OAP bus pass in London?

ENCTS national bus passes

You can use an OAP bus pass that was issued by a council outside of London by taking advantage of the English National Concessionary Travel Scheme, or ENCTS (denoted by the red rose symbol on the front). This allows pensioners to travel for free on London’s buses after 9 AM Monday to Friday, or any time of day during the weekend .

Note: It only applies to buses carrying the TFL symbol:  (which is pretty much all of the buses in London). If the bus doesn’t carry the TFL symbol then you should check with the driver first. They might still allow you to travel using your pass, but you might have to travel at certain times of day, like 9:30 AM to 11 PM for example.

And OAP passes issued by a council in Wales, Scotland or Northern Ireland won’t work either. Only the ones issued by an English council.

Can you use a senior bus pass on the tube?

No. Senior bus passes can only be used on the bus. They don’t work with any other form of public transport, so you can’t use them on the trams or London underground.

What is a Freedom Pass?

Freedom Pass

If your main home is in London and you’re old enough to receive a woman’s state pension (regardless of whether you’re a man or woman) then you can save on bus fares with a Freedom Pass (also known as an Older Persons Freedom Pass ).

It’s basically just a credit card-sized piece of plastic which you tap down on the big yellow Oyster readers that you find at the front of all the buses.

Where can you use a London Freedom Pass?

A Freedom Pass entitles you to travel for free on London’s buses , the London Underground , London Overground, Docklands Light Railway (DLR), Elizabeth Line, trams, and most of the National Rail trains within London (standard class only).

Senior citizens also get a discount when buying a ticket on the Uber Thames Clipper and IFS Cloud Cable Car .

Does a Freedom Pass have time restrictions?

Yes. Free bus travel only applies outside of the morning peak period (4.30 AM to 9 AM, Monday-Friday). If you need to travel before 9 AM then you’ll have to pay the normal bus price instead. There are no time restrictions at the weekend.

How do you apply for a Freedom Pass?

You can apply for a Freedom Pass online at londoncouncils.gov.uk if you’re old enough to receive a woman’s state pension (regardless of whether you’re a man or woman). If you’re not sure whether you’re eligible then you can enter your date of birth into their eligibility calculator .

You will also need to provide them with an email address, a passport-style photograph, proof of age, and prove you live within a London borough. (Note: People who you work inside London but live outside are not eligible.)

Suitable documents to prove your age include a birth certificate, passport, driving licence or medical card. Documents for proof of address include a recent council tax bill, utility bill or television licence. Bank or building society statements are not accepted.

What is a 60+ London Oyster photocard?

60+ London Oyster photocard

If you’re not yet old enough to receive a state pension but you’re still aged over 60 and your principal address is in London, then you can apply for a 60+ London Oyster Photocard to tide you over before you qualify for a Freedom Pass .

It’s used in exactly the same way as a regular Oyster card . All you have to do to get a free journey is tap it down on the big yellow Oyster readers by the bus doors.

Where can you use a 60+ Oyster photocard?

A 60+ London Oyster Photocard entitles you to travel for free on the buses , trams, London Underground , London Overground, Docklands Light Railway (DLR), Elizabeth Line (excluding the stretch that runs between West Drayton and Reading), and most National Rail trains within London.

Seniors can also benefit from a cheap discount rate when buying tickets on the Uber Thames Clipper and IFS Cloud Cable Car .

Does a 60+ Oyster photocard have time restrictions?

Yes . Free travel only applies after 9 AM Monday to Friday, or any time during the weekend . If you want to travel before 9 AM then you’ll have to pay a normal adult fare (unlike a regular Oyster card, it’s not possible to load any money onto a 60+ photocard, so you’ll have to find another way to pay ).

National Rail trains usually have a different peak period to the London Underground. Timings will differ between the train companies, but generally speaking you have to travel after 9.30 AM Monday to Friday or any time during the weekend. You can check the timings at tfl.gov.uk .

How do you apply for a 60+ Oyster photocard?

You can apply for a 60+ London Oyster photocard at the TFL website: tfl.gov.uk/​fares/​free-and-discounted-travel .

You will have to pay £20 and provide them with an email address, a digital passport-style photo of yourself, a valid UK driving licence or digital image of your machine-readable passport (which includes your photograph, personal details and passport number), plus a debit or credit card that is registered to your home address to prove you live in a London borough.

Other ways to provide them with proof of address include a recent utility bill, or a credit statement from your bank or building society.

If you can’t provide any of those items then they also give you the option of printing off a verification letter which you can then take into your local Post Office.

Bear in mind that you’ll have to pay an extra £10 to get it renewed every 12 months, and provide them with proof of address all over again, just in case you’ve moved outside of London.

60+ London Oyster photocards are only valid until you reach the state pension age, at which point you’ll have to apply for a Freedom Pass instead. Freedom Passes give you similar benefits, but are supplied by your local council rather than TFL.

Your comments and questions

Loz My colleagues have the 60+ freedom pass that they use before 9.30 to get to work however on the TFL site it states that it can't be used before 9.30 am? Can you confirm please

Staff Hi Loz. I'm not sure if you're talking about the 60+ Oyster card or the Freedom Pass (they are two different things). But they both used to be 9.30 AM but they've changed to 9 AM now. So you can use them after 9 AM on Mon-Fri, or anytime at the weekends.

Harry I live in Newcastle but will visit London for a couple of days in a few days time. As a pensioner I can travel free on buses. I am told that my travelcard is valid also for London buses. Can you confirm this.

Staff Hi Harry. If it has the red rose symbol on it then it will be okay (if it was issued by an English council then it should do)

Susan Shehean Can I use my North Somerset senior bus pass in London.

Staff Hi Susan. If it has the red rose symbol on it then it will be okay on TFL buses. But you won't be able to use it before 9 AM on Monday-Friday.

Noreen When can I use my 60 plus oyster before 9 am

Staff Hi Noreen. You can only travel before 9 AM at the weekend, but you have to wait until after 9 AM during the week

Ian What’s an OAP?

Staff Its just another name for a senior citizen. OAP = old age pensioner

Barbara We live in Suffolk but are down in London for 4 weeks. Our bus passes do not work. They have never worked in the 8 years we have had them

Staff Hi Barbara. Do you mean when you touch them against the yellow reader? They definitely won't work with that, but if they have the red rose symbol on them (as seen on the photo of the Freedom Pass above) then you should be able to use them if you show them to the driver

andrew giles CAN YOU GET AN 60+ OYSTER CARD IF YOU LIVE IN ROCHESTER KENT. EVEN IF YOU WORK IN LONDON

Staff Hi Andrew. Unfortunately not, no. You need to live in a London borough, and provide proof of address.

Doris Klein What is the best (most inexpensive) way to take the underground and buses for 2 adults (74 and 75) and two grandchildren (11 and 14) while staying in London for 1 week?

Staff Hi Doris. You both might be able to travel for free on the buses if you have OAP bus passes (it doesn't matter if they're not london ones, as long as they have the red rose symbol on them). Otherwise you should use your contactless bank cards. The kids should both get oyster cards and have the 'young visitor discount" applied to them. Its all explained here - londondrum.com/​transport/​child-train-fares.php#young_visitor_discount

David How can I use an ENCTS bus pass to minimise the cost of getting from Stansted airport to London?

Staff Hi David. Assuming that it has a red rose symbol on the front then you should be able to just show it to the driver at the front of the bus. You'll probably have to travel after 9 AM (Mon-Fri)

David Which buses would be best to get from Stansted to London using an ENCTS pass (evening)? The journey planner only shows me National Express, which does not accept my pass.

Staff To be honest, I think you'll be better off just paying for National Express. There are public buses from the airport, but none of them go direct to London. We can't even find a route planner that attempts it solely by public bus. But here's a site with the bus stops and bus numbers - bustimes.org/​localities/​stansted-airport

DOUGLAS In June I will be traveling to Heathrow, via Euston & have a buss pass, so can I use this to get a bus to Paddington Rail Station, or is a Bus from Euston to H/Row an option? Thank you. Regards Doug

Staff Hi Douglas. As long as has the red rose symbol on it then it should be fine. But be aware of the time restrictions. And it wont work on airport transfer buses - just TFL ones

You must enable javascript to leave a comment

News | London

Free early travel for over-60s as Sadiq Khan scraps Friday peak fares

Older Londoners will be able to travel for free early in the morning for the first time in four years as Sadiq Khan announced an expansion of his Friday off-peak fares initiative.

The mayor revealed on Sunday that he plans to scrap peak Tube and train fares in London on Fridays for three months in a bid to attract commuters back into workplaces and boost the night-time economy.

On Monday he said the 1.2 million Londoners who have a 60+ Oyster or Freedom Pass will qualify for free travel throughout Fridays under the off-peak trial, which is due to start in March.

The trial is in addition to the mayor’s partial fares freeze that will leave  all pay-as-you-go Tube and bus fares unchanged until March 2025 - though Travelcards and the “cap” on the total cost of multiple pay-as-you go journeys will increase by about five per cent.

Mr Khan said the Friday off-peak fares scheme was set to launch on March 8. He said it had been funded by "prudent budgeting".

He is spending £123m of City Hall cash on the fares freeze and a further £24m on the off-peak Friday initiative. The mayor told the Standard: "It's a good example of prudence for a purpose. 

"The money comes from business rates. It's really good that we are using business rates money to support businesses."

He said he was "keeping my fingers crossed" that the capital's commuter rail firms agreed to the scheme.

If they refuse, then TfL will have to consider alternatives. Part of the £24m will go to the train firms to compensate them for lost peak fares. 

"We have got to recognise that we all win if passengers come back," Mr Khan said. 

Susan Hall promises women’s champion to beat Tube sex harassment

Susan Hall promises women’s champion to beat Tube sex harassment

Let's do Fridays! Sadiq Khan urges Londoners to take advantage of Friday fare deal

Let's do Fridays! Sadiq Khan urges Londoners to take advantage of Friday fare deal

Sadiq Khan heralds ‘groundbreaking’ trial to cut Tube and rail fares on Fridays

Sadiq Khan heralds ‘groundbreaking’ trial to cut Tube and rail fares on Fridays

Make your next trip to the West End a celebration of women in culture

Make your next trip to the West End a celebration of women in culture

He said the scheme would be considered a success if there was "growth" in the number of passengers and no "unintended consequences" on busier midweek days.

Tory mayoral candidate Susan Hall accused Labour mayor Mr Khan of “gimmicks”, amid cross-party anger at City Hall at a “lack of transparency” in how he has managed to fund £147m of transport giveaways so close to the May mayoral elections.

At present, the 60+ Oyster and the Freedom Pass, which is given to Londoners when they reach the state pension age, cannot be used between 4.30am and 9am on weekdays. Both allow free travel on public transport in the capital .

The pre-9am restriction was introduced at the start of the pandemic in 2020 to aid social distancing, and made permanent last year to boost TfL’s fares income, despite widespread protests from older Londoners.

Students and young people should also benefit from Friday off-peak fares, as their railcards will be valid throughout the day not just at off-peak times, City Hall said on Monday.

Mr Khan said he wanted to “help Londoners of all ages with the cost-of-living crisis”.

He said: “For the 1.2 million Londoners with a 60+ Oyster card or a Freedom Pass, they’ll be able to travel for free before 9am.

“For younger people travelling to college or university using pay as you go, or having to commute early for their job, it will put money directly back into their pockets at a time when they need it most.”

Abigail Wood, chief executive of Age UK London, which had campaigned to reinstate pre-9am use of the Freedom Pass, said: “Free travel is a lifeline to older Londoners and during this cost-of-living crisis it has never been more important.

“As well as calling for a longer term commitment from TfL, we continue to call on the Government to properly fund TfL to help enable a permanent return to free travel before 9am for older Londoners.”

The fares freeze and off-peak Friday schemes were only listed as “transport innovations” in his draft budget – leading to anger from London Assembly members struggling to scrutinise his spending.

Mr Khan has outlined a £512m pre-election spending “uplift” in recent weeks, including £30m for an enhanced pay rise for Tube workers to avoid a week of strikes, a second year of free primary school meals and more cash for the Met police.

This spending splurge has been largely funded by raiding City Hall reserves and due to a windfall in higher than anticipated income from business rates.

But the mayor is hiking his share of council tax bills by 8.6 per cent – meaning a typical household will pay £471 a year to City Hall from April, almost £200 more than when he came to power in 2016.

Critics say Mr Khan was unduly pessimistic with his early financial projections – thus creating a pre-election “war chest” as he seeks a record third term of office.

City Hall Conservatives transport spokesman Keith Prince said: “With just three months until the mayoral election, Sadiq Khan is becoming increasingly desperate.

"After asking Londoners to lend him their votes last week, he has now announced a temporary three-day weekend on the Tube.

“In the past few weeks, Sadiq Khan has found £177m down the back of the City Hall sofa for TfL to stave off Tube strikes, temporarily freeze fares this year and pause peak fares on Friday for three months."

Create a FREE account to continue reading

eros

Registration is a free and easy way to support our journalism.

Join our community where you can: comment on stories; sign up to newsletters; enter competitions and access content on our app.

Your email address

Must be at least 6 characters, include an upper and lower case character and a number

You must be at least 18 years old to create an account

* Required fields

Already have an account? SIGN IN

By clicking Create Account you confirm that your data has been entered correctly and you have read and agree to our Terms of use , Cookie policy and Privacy policy .

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Thank you for registering

Please refresh the page or navigate to another page on the site to be automatically logged in

TUI Discount Code

  • Accessibility

Older person's Freedom Pass

A Freedom Pass allows free travel on London buses, trains, trams, DLR and river services, and free local bus journeys nationally. 

Who can apply

You must be a London resident and meet the age requirement to apply. To find out if you meet the criteria, check the eligibility calculator on the London Councils website .

If you are not eligible for a Freedom Pass, you may be able to get a 60+ London Oyster photocard from Transport for London .

How to apply or renew

You can apply for or renew a Freedom Pass on the London Councils website. The council does not issue passes.

When you apply, you will need to provide:

  • proof of name and age, which can be a copy of your passport, medical card, birth certificate, driving licence or letter of state pension
  • proof of address, which can be a copy of your council tax bill, letter or payment book, council or housing association rent book or statement, TV licence, bill from the last three months from HMRC or Department of Work and Pensions, or occupational pension letter

For expiring or expired passes, find out  how to renew from London Councils .

Apply on London Councils website

Using your pass

The Freedom Pass is free to apply for and free to use. You can use your pass in London:

  • for free tube, bus or tram travel any time
  • for free National Rail services between 9.30am and 4.30am the next morning on weekdays, and any time on weekends and public holidays
  • for half price Thames river services after 9am Monday to Friday and all day on weekends and public holidays

There may be a charge for using your pass outside of London.  Read about using your pass on the London Council website .

Lost or stolen cards

You can report a lost or stolen card (and get a replacement) on the London Councils website. There is a fee for replacement cards. If your card was stolen and you have a crime reference number, it'll be replaced for free.

Telephone 0300 330 1433 or request a replacement card online .

Change of address or other details

If you've moved house or any other of your details have changed:

rating button

Can you use OAP bus pass on London Underground?

1. can i use my oap bus pass on the london underground, 2. are there any restrictions on using the oap bus pass on the london underground, 3. how do i apply for an oap bus pass, 4. what other modes of transport can i use my oap bus pass on, 5. can i use my oap bus pass on the dlr, 6. are there any peak time restrictions for using the oap bus pass on the london underground, 7. can i use my oap bus pass for travel outside of london, 8. what should i do if my oap bus pass is lost or stolen, 9. can i use my oap bus pass on the london overground, 10. what if i need to travel outside of the london fare zones, 11. can i use my oap bus pass on the thames clippers, 12. can i use my oap bus pass on the emirates air line.

Yes, you can use your OAP (Old Age Pensioner) bus pass on London Underground. OAP bus pass holders are entitled to free travel on buses, trams, and most National Rail services in London. This includes travel on the London Underground and Docklands Light Railway (DLR) within the London Fare Zones.

Yes, OAP bus pass holders can use their pass to travel on the London Underground for free. The pass is valid for travel within the London Fare Zones and provides a convenient and cost-effective way for seniors to get around the city.

There are no specific restrictions on using the OAP bus pass on the London Underground. However, it’s important to note that the pass is only valid within the London Fare Zones and may not be accepted for travel outside of these zones.

To apply for an OAP bus pass, you will need to meet the eligibility criteria set by your local council. This typically includes being of pensionable age, residing in the area where you are applying for the pass, and meeting any other specific requirements set by the council.

In addition to the London Underground, OAP bus pass holders can use their pass on buses, trams, and most National Rail services within London. This provides seniors with access to a wide range of public transportation options for getting around the city.

Yes, OAP bus pass holders can use their pass to travel on the Docklands Light Railway (DLR) within the London Fare Zones. The pass provides free travel on this mode of transport, making it a convenient choice for seniors looking to explore the city.

There are no peak time restrictions for using the OAP bus pass on the London Underground. Pass holders can travel for free at any time of day, providing them with flexible and affordable transportation options.

The OAP bus pass is only valid for travel within the London Fare Zones, so it cannot be used for travel outside of the designated area. Seniors looking to travel outside of London may need to consider alternative transportation options for their journey.

If your OAP bus pass is lost or stolen, you should contact your local council as soon as possible to report the loss. They will be able to provide you with information on how to replace your pass and any necessary steps you need to take to ensure continued access to public transportation services.

OAP bus pass holders can use their pass on most National Rail services within London, including the London Overground. This provides seniors with additional options for travel within the city, making it easier to get around and explore different areas.

If you need to travel outside of the London Fare Zones, you may need to consider alternative transportation options. The OAP bus pass is only valid within the designated area, so additional fares or tickets may be required for travel outside of this zone.

OAP bus pass holders are not able to use their pass on the Thames Clippers, as this mode of transport operates as a separate service and is not included in the benefits of the OAP bus pass.

Similarly, the Emirates Air Line is not covered by the OAP bus pass, so pass holders would need to purchase tickets for this mode of transport if they wish to use it for travel across the River Thames.

In conclusion, the OAP bus pass provides seniors with a convenient and cost-effective way to travel on public transportation within the London Fare Zones. Whether it’s the London Underground, buses, trams, or most National Rail services, the pass offers free travel and flexibility, making it easier for seniors to get around the city. If you have any questions about using your OAP bus pass, be sure to contact your local council for assistance and information on how to make the most of this valuable transportation benefit.

About The Author

' src=

Leave a Comment Cancel Reply

Your email address will not be published. Required fields are marked *

Save my name, email, and website in this browser for the next time I comment.

This is a new service - your feedback will help us improve it . The current official website is still available .

What you need before you apply for a Freedom Pass

Find out what documents and photographs you need before applying for an older person’s Freedom Pass here.

Please note, this information only applies to those applying for an older person's Freedom Pass. For information about what documents you need to apply for disabled person's Freedom Pass, please contact your borough council directly.

If you apply by post, please send photocopies of any documents and not their originals. Original documents will not be returned.

You will need to submit two documents, one that proves your name and age, and one that proves your address. We will also require a photograph.

Proof of your name and age

  • Current passport
  • Medical card
  • Birth certificate (unless your name has changed)
  • Current driving licence 
  • Letter of state pension entitlement (please include your date of birth)
  • European ID card 

Proof of your address and residential status

Please note that the document must be either the most recent example or dated within the last 3 months.

  • Current council tax bill/letter/payment book
  • Current council/housing association rent book/statement/letter/tenancy agreement
  • Current television licence
  • Residential utility bill/letter (excluding mobile phone bills) dated in the last 3 months
  • HM Revenue and Customs letter dated in the last 3 months
  • Department for Work and Pensions letter dated in the last 3 months
  • Occupational pension letter dated in the last 3 months

We are unable to accept bank letters/statements or mobile phone bills as proof of residency.

If you pay your bills online and do not receive paper copies, a printout of your online bill is acceptable.

If you do not provide proof of your name, age or address with your application we will not be able to accept your application for a Freedom Pass.

If you are unable to post or email the required documents, you must contact the Freedom Pass helpline on 0300 330 1433.

All Freedom Pass applications require a recent (within the last 12 months) passport sized colour photograph.

Your photograph must be:

  • Colour and size 45mm x 35mm
  • A current true likeness, showing your full face, facing forward without a hat
  • Taken against a plain, evenly lit and pale coloured background

If your photograph does not meet the above requirements we will not be able to accept your application for a Freedom Pass.

If you are transferring from the 60+ Oystercard scheme and have opted to share your information with us, we will be passed your photo by Transport for London, so you will not need to provide another.

Find your nearest Photo-Me booth.

Help improve the site by giving feedback

NEWS... BUT NOT AS YOU KNOW IT

Woman barred from Tui flight for ‘slight mark’ on her passport

author image

Share this with

Laila March damaged passport

A British woman forced to shell out £1,200 over a ‘slight mark’ on her passport was left fuming when another airline found ‘no issue’ with it.

Laila March thought she was getting a ‘cheap deal’ with TUI when she booked a week-long trip to Mexico with her younger sister Kaemarnie, 21, to celebrate her graduating from university.

But when they arrived at Gatwick Airport on June 7, 25-year-old Laila was told she couldn’t board the plane because her passport was damaged – despite using it to fly back from Morocco the day before.

As a last ditch attempt, due to not wanting her sister to travel alone, Laila bought a last-minute £1,200 ticket from British Airways – who had ‘no issues’ with her passport and would happily let her fly.

Laila, a private tutor from Croydon in south London , is currently studying to become a French and Spanish teacher. Paying the extra £1,200 put a dent in her savings she planned to use when she starts her postgraduate degree in education at the University of Cambridge .

She complained to TUI over the issue and despite being initially told the airline had closed her case, they have now agreed to reimburse her for the British Airways ticket more than two weeks on.

Undated handout photo of Laila March's passport. Laila was blocked from boarding her original TUI flight because staff spotted a 'slight mark' on the the top right hand side of her passport's picture page.

Laila said: ‘I think it’s just insane that TUI can say my passport is damaged and not allow me to board for fear I’m not going to be allowed into Mexico by passport control, and then for another airline to have no issue with the same passport, let me fly to Mexico and then I get through passport control.

‘I’m studying to become a teacher, I start in September, and that money was money that I had saved up towards getting myself set up for university.

It was a very small mark, almost like a little scratch on the right hand side of the page but you would have to look very carefully to see it – I hadn’t even noticed until they pointed it out.’

According to the UK Passport Office’s website, a passport is considered damaged if ‘you cannot read any of your details, any of the pages are ripped, cut or missing, there are holes, cuts or rips in the cover, the cover is coming away or there are stains on the pages, for example ink or water damage’.

Laila wanted to book a holiday to celebrate her little sister graduating from the University of Keele with a law degree.

The sisters were planning a one-week holiday at the Azul Beach Resort Riviera in Cancun, Mexico, for under £1,000 per person, flights included.

‘It was the first time we were going on holiday just the two of us,’ added Laila.

They arrived at the North Terminal TUI check-in desk two hours early, expecting to collect their tickets with plenty of time to relax before their flight.

Laila said the check-in assistant scanned their passports and was about to hand over their boarding passes when she spotted a small stain in the top right of her picture page.

After waiting 45 minutes, Laila was informed she could not board the plane.

She was given three options: to apply for an emergency passport and travel a few days later, to change the name on her booking so someone else could travel in her place, or to see if another airline would accept her passport.

london oap travel pass

‘They told me British Airways was flying out from the South Terminal this afternoon: “Maybe you could try with them?” explained Laila.

‘But you’ve just said that my passport was damaged, how can you recommend I use another airline?’

Laila did not want to ruin her sister’s graduation holiday but at the same time was concerned because she had never been travelling alone.

‘Ultimately, I had to find a way,’ she said.

‘I spoke to someone who works at Gatwick and showed them my passport.

‘I told them what TUI had said and he was like “that’s not damaged, go speak to British Airways and see what they say”.

‘”I don’t see why they wouldn’t let you board”.’

Upon arrival, Laila was still apprehensive, thinking Mexican border control could still turn her away but again, they examined her passport and waved her through.

‘I gave them passport and they looked at the mark,’ said Laila.

‘I understood what they were saying because I speak Spanish. They were saying her passport isn’t damaged because no pages have been ripped out, you can still scan it and everything is clear, readable and you can see her face.’

london oap travel pass

After arriving at the hotel, Laila said it was a ‘good holiday’ but that the whole experience was tarnished by her having to pay so much money.

A TUI UK & I spokesperson said: ‘We’re sorry to hear Ms March was unable to travel with TUI as planned due to the damage on her passport.

‘Customers are informed by email, and on our website, at the time of booking and prior to travel that UK Government’s passport requirements must be followed.

‘We strongly advise that customers check their passports are damage free as if there is any concern a passenger could be denied entry to their destination, they will be denied travel at the discretion of our check-in team.

‘Details of passport validity can be found on the government’s website .’

Get in touch with our news team by emailing us at [email protected] .

For more stories like this, check our news page .

MORE : It won’t be all sunshine despite heatwave temperatures hitting 31°C this week

MORE : Huge truck fire breaks out next to British Airways plane at Heathrow Airport

MORE : What to do if your flight is cancelled or delayed

Sign Up for News Updates

Get your need-to-know latest news, feel-good stories, analysis and more.

Privacy Policy

Metro on WhatsApp

Get us in your feed

COMMENTS

  1. Freedom Pass

    Buses, trams and trains. Travel free on bus, tram, Tube, DLR, London Overground and Elizabeth line. You can travel free on TfL services with your Older Person's Freedom Pass anytime Monday to Friday, except between 04:30-09:00. You can travel free anytime at weekends and on bank holidays. If you have a Disabled Person's Freedom Pass, you can ...

  2. Apply for an older person's bus pass

    If you live in England or Wales. In England you can get a bus pass for free travel when you reach the State Pension age. If you live in London, you can travel free on buses, tubes and other ...

  3. 60+ London Oyster photocard

    When you apply for your 60+ London Oyster photocard, we'll set up a photocard web account for you. You can check your application status when you sign in to your photocard web account. Text your application reference number to 07624 809 330. You'll receive a response from our SMS service (standard network charges apply)

  4. Over 60 Free Bus Pass & Travel Concessions

    What age do I have to be to get an older person's bus pass? You can get an older person's bus pass when you reach State Pension age, which is currently 66 for both women and men. Apply for your older person's bus pass on GOV.UK. If you're 60 or over and live in London, then you can get free travel on buses, trains and other modes of transport ...

  5. Can I Use My Senior Citizen Bus Pass in London? Know the Facts!

    Senior citizens in London can use their bus pass for free or discounted travel. Eligibility criteria must be met to obtain a senior citizen bus pass. Applying for a bus pass involves a simple process. Other transport options are available for older adults in London. There are additional benefits and discounts for senior citizens in the city.

  6. Apply for an older person's Freedom Pass

    An older person's Freedom Pass is available to all London residents over the age of 66. You can apply for an older person's Freedom Pass online or by post. Please do not submit a first time application if you require a replacement pass as this may cause unnecessary delays. Replace your Freedom Pass if it is lost, stolen or damaged.

  7. Fares & tickets

    For detailed information about fares and tickets, including concessionary travel and the Freedom Pass and 60+ London Oyster photocard, visit fares. You can use an English National Concessionary Pass on London buses from 09:00, Monday to Friday. You can use the pass anytime on weekends and bank holidays. All wheelchair and mobility scooter users ...

  8. Freedom Pass travel map

    Freedom Passes will be valid to use on all of the Elizabeth line including stops outside of London. Changes to Freedom Pass Travel Times From Wednesday 18 January 2023, the temporary suspension of free travel for Older Person's Freedom Pass and 60+ London Oyster photocard holders between 04:30 and 09:00 on weekdays, which was put in place ...

  9. What is a Freedom Pass and at what age can you get it?

    If you're over 60, but still too young for a Freedom Pass, a 60+ Oyster card could be a good option. It still provides free travel on the London Underground, Overground, trams and buses, as well as some TfL Rail and National Rail services, but you can't use your pass outside of London. The card has a one-off £20 administration fee.

  10. Apply for a Freedom Pass

    Apply for a Freedom Pass. Back. If you do not yet have a Freedom Pass, you can apply for one online or by post. Please note, this is for first time applications only. If you need to replace or renew your existing Freedom Pass, please do not submit a new application.

  11. Travel pass for older people

    If you need a replacement pass. It costs £10 to replace a lost, damaged or stolen pass. To order a replacement pass you can: Call us on 0161 244 1000 to make a card payment (7am to 8pm Monday to Friday and 8am to 8pm at weekends). Visit an Information and Ticket office (Travelshop) to order and pay for a replacement pass.

  12. London Bus Fares

    Route restrictions. Senior citizens who live in a London borough, between 60-years-old and pension age, with a London 60+ Oyster photocard. Free. No travel before 9 AM, Monday to Friday. Only applies to buses carrying the TFL symbol: Senior citizens who live in a London borough, above pension age, with a Freedom Pass. Free.

  13. Free early travel for over-60s as Sadiq Khan scraps Friday peak fares

    1.2 million Londoners who have a 60+ Oyster or Freedom Pass will qualify for free travel throughout Fridays under the off-peak trial. Older Londoners will be able to travel for free early in the ...

  14. Lost, stolen or faulty Freedom Pass

    You can replace your card: Online on the Freedom Pass website. By calling 0300 330 1433 ( call charges may apply) You will be charged a fee for a replacement. If you find your lost Freedom Pass, or someone else's, please send it to: PO Box 6618. Abroath. DD11 9AT.

  15. Older person's Freedom Pass

    Using your pass. The Freedom Pass is free to apply for and free to use. You can use your pass in London: for free tube, bus or tram travel any time. for free National Rail services between 9.30am and 4.30am the next morning on weekdays, and any time on weekends and public holidays. for half price Thames river services after 9am Monday to Friday ...

  16. Can you use OAP bus pass on London Underground?

    In conclusion, the OAP bus pass provides seniors with a convenient and cost-effective way to travel on public transportation within the London Fare Zones. Whether it's the London Underground, buses, trams, or most National Rail services, the pass offers free travel and flexibility, making it easier for seniors to get around the city.

  17. Where can an OAP bus pass be used?

    Monday - Friday between 9.30am - 11pm: free fare. Saturday, Sunday and Bank Holiday: free fare. There may be scheme differences for England, Wales, Scotland & NI but basically a bus pass issued in England gives free travel with certain restrictions anywhere in England. Indie_Kid Posts: Forumite. 24 March 2014 at 2:19PM.

  18. What you need before you apply for a Freedom Pass

    Photograph. All Freedom Pass applications require a recent (within the last 12 months) passport sized colour photograph. Your photograph must be: Colour and size 45mm x 35mm. A current true likeness, showing your full face, facing forward without a hat. Taken against a plain, evenly lit and pale coloured background.

  19. OAP Travelcard

    Answer 1 of 7: Does my oap card cover me to travel on the Overhead line? London. London Tourism London Hotels London Bed and Breakfast London Vacation Rentals Flights to London ... is this a Freedom pass issued by a London borough, or something with a similar name issued by a provincial council? If the former, the answer is as Barb says in #4 ...

  20. free bus travel for OAP's

    Yes you can use your bus pass anywhere in ENGLAND - not the tubes -just the buses. London, United... 2. Re: free bus travel for OAP's. Only London residents who qualify for what is known as the Freedom Pass get free travel across London buses and tubes. I expect that there's a similar scheme, subsidised if not free, in place in Newcastle for ...

  21. o a p bus pass on tube

    408 reviews. 303 helpful votes. 4. Re: o a p bus pass on tube. 9 years ago. The one concession you can take advantage of is to use it on TFL buses at any time (no 9.30 restriction). London -issued OAP (Freedom) passes ARE valid on the Tube, but not yours. Report inappropriate content. 5.

  22. Travelcards and group tickets

    Travelcards. A Travelcard (in the zones it's valid for) gives you unlimited travel at any time on bus, Tube, Tram, DLR, London Overground, Elizabeth line and National Rail services in London. You can use it on all buses, and if valid in zones 3, 4, 5 or 6, on all trams. Travelcards can start on any day.

  23. Oap Bus Pass

    Services not run by London Buses* will usually let you travel free between 09:30 and 23:00 on weekdays and at any time on weekends and public holidays. Please check with the driver/bus operator. The National Concessionary pass cannot be used for free travel on Tube, London Overground, National Rail, tram or Docklands Light Rail"

  24. Woman barred from Tui flight for 'slight mark' on her passport

    TUI said Laila's passport was damaged (Picture: PA) A British woman forced to shell out £1,200 over a 'slight mark' on her passport was left fuming when another airline found 'no issue ...